Utilisation de Copper
Les entreprises à la recherche d'un CRM attrayant, intuitif et simple qui automatise les tâches répétitives et s'intègre avec les outils qu'elles utilisent déjà (Gmail, calendrier, documents, tableurs).
Description de Copper
Copper est le logiciel n° 1 de customer relationship management (CRM) pour les utilisateurs de G Suite. Copper s'intègre parfaitement à G Suite, supprime la saisie manuelle des données et est très facile à utiliser. Si vous pouvez utiliser Gmail, vous saurez comment utiliser Copper. Rejoignez plus de 10 000 clients qui aiment utiliser Copper et commencez à vendre plus avec les équipes de CRM à utiliser aujourd'hui.
Informations sur Copper
Fondé en 2013
Prix de Copper
Copper est disponible à partir de 19,00 $US/mois. Copper n'est pas disponible en version gratuite mais propose un essai gratuit. Consultez ci-dessous les informations détaillées concernant le prix de Copper.
Copper - Fonctionnalités
Avis sur Copper
Affichage de 5 avis sur 364
Publié le 12/08/2018
Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users
Avantages: I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite. I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution. I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.
Inconvénients: I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .
Publié le 17/09/2019
Great CRM for Gmail Users
Commentaires: Great company with an excellent support team always available. Offer monthly training and update webinars as well.
Avantages: Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.
Inconvénients: Does take some time to set everything up and need to add on a few features to have it customize the way you want.
Réponse de l'éditeur
envoyé par Copper (formerly ProsperWorks) le 19/09/2019
Thank you for the kind words, Drew. Taking into consideration your cons for the product and see how we can work to make it better. Thanks again!
Publié le 25/12/2019
Has potential, but falls flat.
Shirley "sokes" Y.
Commentaires: Excitement and then disappointment. The G Suite integration is incredible, but the confusing and time consuming process in trying to customize to suit specific real industry needs felt cumbersome and frustrating. Loads of potential and will be interesting to see where this CRM is headed.
Avantages: The G Suite integration and UI of Copper are incredible. It seamlessly integrates with Gmail, importing new leads and prospects as contacts. The features such as reach out reminders, prompts and automation point to the CRM as being an excellent platform for those in sales.
Inconvénients: Despite promoting itself as a Real Estate CRM, it requires far too much work and time to change, customize and create settings that would allow it actually be useful for real estate agents. If you're the type that enjoys customizing to suit your specific needs, then Copper could be a great fit. Would be great if the platform had base configurations that are specific to certain industries.
Réponse de l'éditeur
envoyé par Copper le 02/01/2020
Hi Shirley, thanks for leaving us a review. Your two cents are extremely helpful and look forward to reviewing with our team on how we can best put it to use.
If you have any additional feedback, don't be stranger. You can always reach out to us on social (@CopperInc) or at support(at)copper(dot)com.
Publié le 20/10/2019
Commentaires: I set up all of my meetings and have all of my business and many of my personal contacts set up in Copper.
Avantages: Copper tracks activity well and ability to make it a custom application for my use is helpful. I also like that it integrates with Gmail our company's email platform.
Inconvénients: A bit expensive. No ability to attach files to emails sent within the system. Files can be attached if using Gmail.
Réponse de l'éditeur
envoyé par Copper le 22/10/2019
Greatly appreciate the review! As for the con you've listed, we do have a feature on the horizon that will address that concern and positively impact Copper users in a big way.
Publié le 02/05/2019
Basic CRM, looking for automated workflows, look elsewhere!
Commentaires: Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline. One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect. From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.
Avantages: One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities. Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner. We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.
Inconvénients: While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io. Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline. More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.