Channels

Channels

par Channels

Qui utilise Channels ?

Call centers, organismes d'études de marché et services des ventes souhaitant améliorer les performances de leurs campagnes d'appel.

Description de Channels

Application d'appel pour les équipes de service client, les call centers et les équipes de vente accessible au sein de votre navigateur. Choisissez un numéro et commencez à appeler vos prospects. Cette solution ne nécessite ni installation ni facturation complexe. CrazyCall vous permet de gérer les ventes, de contrôler la qualité des appels et de réduire les coûts. Elle fonctionne également comme une plateforme d'activation des ventes qui vous aide à augmenter le retour sur investissement de vos appels et les conversions à partir du site web.

Informations sur Channels

Channels

http://www.channels.app

Fondé en 2014

Prix de Channels

Channels n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Channels est disponible à partir de 24,00 $US/mois.

À partir de

24,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

Channels - Fonctionnalités

Logiciels de Customer Success
Alertes de compte
Analyse des gains et des pertes
Engagement des clients
Gestion de la communication
Gestion des comptes
Gestion des recettes
Gestion du cycle de vie des clients
Intégration des employés
Score "health score"
Suivi et analyse de l'utilisation
Centre d'appel
Enregistrement des appels
Gestion des enquêtes
Journalisation des appels
Messagerie vocale
Personnalisation de la voix
Prise en charge de plusieurs scripts
Routage des appels
Saisie téléphonique
Synthèse vocale
Automate d'appel
Gestion des centres d'appel
Gestion des contacts
Gestion du télémarketing
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Reconnaissance SVI et vocale
Suivi des appels
VoIP
Accès à distance
Assistance à distance
Chat vidéo
Collaboration
Conférences web
Gestion des réunions
Gestion des tâches
Messagerie instantanée
Signature électronique
Softphone
Suivi de l'activité des employés
Suivi des fuseaux horaires
Accès mobile
Centre d'appel virtuel
Conférences web
Enregistrement des appels
Journalisation des appels
Reconnaissance SVI et vocale
Routage des appels
Répertoire d'employés
Suivi des appels

Avis sur Channels

Afficher 5 avis sur 36

Note globale
4,8/5
Facilité d'utilisation
4,7/5
Service client
5/5
Fonctionnalités
4,7/5
Rapport qualité-prix
4,9/5
Konstantinos K.
Owner, Managing Director
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 17/01/2017

"Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch"

Commentaires: We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Avantages: Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Inconvénients: Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 17/01/2017
Karla L.
Analista sénior
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/06/2018

"Good sound quality"

Commentaires: It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Avantages: In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Inconvénients: The download of information from the cloud is usually somewhat slow.

Réponse de l'éditeur

envoyé par CrazyCall le 03/07/2018

Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

  • Provenance de l'utilisateur 
  • Publié le 27/06/2018
Holly K.
Head of Client Services
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 16/10/2019

"Well Price but a Little Clunky to Use"

Commentaires: CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Avantages: It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Inconvénients: The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Réponse de l'éditeur

envoyé par CrazyCall le 17/10/2019

Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

  • Provenance de l'utilisateur 
  • Publié le 16/10/2019
Kacper P.
Sales, Marketing and Deployment Manager
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/01/2016

"Best inteligent for yours call center"

Commentaires: I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance. CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal. CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate. I would never change this soft for any else.

Avantages: Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 08/01/2016
Iliana D.
Co-Founder
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 26/09/2018

"Great tool for sales teams"

Commentaires: We are able to keep a full pipeline thanks to them.

Avantages: Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Inconvénients: We had to go through their initial launch phase, - they improved their tool and service very quickly

Réponse de l'éditeur

envoyé par CrazyCall le 27/09/2018

Thanks Iliana, it's awesome to hear we can help you :)

  • Provenance de l'utilisateur 
  • Publié le 26/09/2018