Bookafy

Great Service

Commentaires : I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I’m old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!

Book like kabam!

Commentaires : I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much. I tried several 'free' apps and in the end, Bookafy was the one that was the best to interact with clients with the least issues.

Avantages :

It's comprehensive and had all the integrations I was looking for. It does the booking process so simply and for mobile it beat my last option out hands down.

Inconvénients :

The user interface can be confusing. I love the app, it does everything I want it for perfectly, but I am often lost on the UX. I find the navigation confusing. The calendar tab is confusing. Ultimately, the booking part is awesome, the back end is not.

Good appointment scheduling solution

Avantages :

As a frequent user, I find the interface very useful for making appointments and managing availability in a very easy way. I also like its automatic reminders and it has integrations with popular calendar apps. In my view, it is a solid choice for companies looking to improve their appointment scheduling process.

Inconvénients :

The reporting and analytics features could be more advanced.

made for coaches

Commentaires : My previous scheduling service dealt with time zones in a strange way, and BLAB has absolutely solved that issue. The switch, learning a new system, and setting it up was a bit time consuming, but ended up being well worth it.

Avantages :

There's so many scheduling options for salons and spas out there, it's great to finally find one that is optimized for my industry. It's crucial for me that billing, client management, program management, and progress tracking all happen within my scheduling software. The integrations are unparalleled, in particular the 2-way sync with Google. Great product.

Inconvénients :

There are places I wish I could customize more, such as email reminders, a thank you page, and the main interface.

Value for money

Commentaires : I am an executive coach organizing lot's of calls with clients and business partners all over the world. Bookafy takes me of all the admin and mailing to find a time slot. Moreover, most of my connections are in different time zones and with Bookafy I don't have to go through the trouble of mapping time zones. I had an issue with synchronizing calendars, that was a Google G Suite issue, and not a Bookafy issue. [SENSITIVE CONTENT HIDDEN] spent over an hour with me on the phone to sort this out. That is what I cal customer service!

Avantages :

Easy to use Nice look & feel, completely customizable Good value for money Customer support beyond expectations

Inconvénients :

No Cons at this moment. The tool does everything it promisses