Description de Shore
Shore est la principale solution logicielle pour les petites et moyennes entreprises avec des fonctionnalités telles que la réservation en ligne, la gestion client et le marketing numérique. Avec Shore, vos clients peuvent prendre leurs rendez-vous 24h/24, 7j/7 sans que vous passiez un temps inutile au téléphone. Réduisez jusqu'à 50 % le nombre de non-présentations avec des rappels automatisés et fidélisez vos clients avec une base de données et une fonction de newsletter intelligentes.
Qui utilise Shore ?
Petits et moyens fournisseurs de services dans tous les secteurs, partout dans le monde.
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Best of it’s kind on the Market.
Saves tons of time! Customers can book, cancel, and rebook all without my assistance 24/7. I can view the activity and have booking stats as well.
Had a problem with the time slots. That would seem to be a thing of the past. As a health care provider, customizing appointment times for patients without cheating them can be challenging .
Alternatives envisagées précédemment :
Smooth & Beautiful User Experience + User Interface
Commentaires : I used the free trial early in 2018 and tested it again just last month, and WOW there has been major upgrades to make it the easiest to use (in my opinion) booking software in the market for now. It's just missing 2 key features that are keeping me from making the jump over from Acuity. Shore's dashboard, menu, and overall navigation are very easy to use and doesn't require a high learning curve. The entire interface is quite beautifully arranged in a modern, clean way so it doesn't feel overloaded or cluttered for such a feature-rich software. It's got all the bells and whistles in a neat package that will be useful for most SMB owners. What I mean is: you don't need to buy digital marketing software and text (SMS) services, and whatever digital service you need to reach new audiences separately. Shore has the key functionalities of those features built into their system. I'm currently paying extra for digital marketing (ConvertKit) and text functionality (Twilio), which balloon my operating costs (their services are priced based on size of customer base; more customers = higher $ subscription). With Shore alone, you could probably easily save $50+/month (i.e., booking, digital marketing, SMS communication). Again, if/when Shore includes a class package option and allows customers to book multiple appointments at a time, I'm switching over.
-Clean, bright, and modern interface -Easy to navigate (easiest to use imo in the current market) -Email newsletter/marketing with tagging and segmentation tools -Customer database w/extra profile features -Text reminder function -AMAZING dashboard with reporting/insight tools for business analysis -Responsive client support
Two features that would make Shore the go-to booking software for me is: 1) to have a class package option, as many of my customers like to buy packages at a discounted price; and 2) to allow the customer to book more than 1 appointment at a time.
waste of money. Very poor software and service. Using shore has made my life hell
Nothing to like other than our clients giving us another thing to talk about whilst in the barber chair
Where do I start? The practicality of the software is shocking. The fact that all I've ever asked for is for my clients to have a login on the app they designed for us so when they book an appointment they don't have to fill in there details every time is poor and they can't in a year and a half resolve the problem. Then there's the being able to have me and my colleague on different time slots. How hard is it to have one barber operating 20-minute slots and one 30 minute slots. Also after a year and half my account manager only just tells me how appointments can be canceled by the client after months of asking. Lastly, there's the shore app keeps kicking me and my colleague out so every time we go to check our appointments we have to log back in. Not good customer service neither I've requested on numerous occasions that things be organized better on my app and website with no luck in getting it right. All in all a complete waste of my time and money I had been better off using another provider like Booksy or cue junky. The only thing that would make me happy now is being compensated for my horrible experience so I can set up my booking service elsewhere
Réponse de l'équipe de Shore
il y a 5 ans
Hello Mr. Allain, We would like to apologize and we're sorry to hear you're that your unsatisfied with our product and service. We always try to implement our customer's feature requests, but unfortunately it is not possible to realize every request immediately. We are still in contact with you regarding your issues with the Shore business app. Please contact us if you are still unhappy with your website or app and we'll try to find solutions as quick as possible. We're looking forward to hearing from you. Kind regards, Your Customer Relations Team
Exceptional Product, Even Better Service
The software fits my needs, and I have never had any customer complaints regarding ease of use. I run a very busy private hairstyling business in NYC, and with customers paying $100 plus for men's haircuts, you can expect a very picky/particular clientele. With that said, everyone finds the system easy to use and book, even with multiple booking types. My representative, has been extremely accommodating. He was always quick to respond and is very knowledgable about the product. I couldn't ask for better customer service.
Nothing to add to this category, I am very pleased with the service.
Réponse de l'équipe de Shore
il y a 3 ans
Dear Sergio, thank you for your positive feedback! Best regards, the Shore team
Excellent Support Team for My Business
Commentaires : The Shore Team provides exceptional service! From day one of building my site they've been patient with all my requests and always ensure my overall satisfaction. No matter how big or small the job, they work to solve my issues in a timely manner. And when I need a minor change here or there, they efficiently and effectively complete each task. It gives me such peace of mind having this kind of support for my business. I always feel valued and taken care of which isn't the norm these days. Definitely the type of people I want in my corner. I highly recommend them a try!
Ease of use and having all the features I need under ONE umbrella.
It can be a little unpredictable at times with regards to appointment and odd changes to the website.
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