Nutickets

Great features and good customer support

Commentaires : I really like the customer support, it's really important for us to have real people who we can lean on for support when we need it

Avantages :

The think I like most is the ability to customise and brand the platform. We like to integrate it with our own website which has been straightforward and a smooth process for the customer.

Inconvénients :

Some settings aren't particularly intuitive to find within the platform

A no fuss solution that's easy and simple to use

Commentaires : It's been good, the CMS is familiar enough to systems like wordpress that it's easy enough to find your way around and if you have any questions the support team respond quickly and helpfully.

Avantages :

It gives us complete control over our ticketing and cashflow so we can be more reactive and do things on our timetable as opposed to waiting for event approval or payment from other providers

Inconvénients :

As I type there aren't really any cons from NuTickets with the functions that we use.

Good but support was not friendly

Commentaires : Less than average

Avantages :

The control and visibility of selling tickets from my website.

Inconvénients :

I called and talked to I believe the lead developer he was rushed and unfriendly. Enough said won't use it anymore!

Nutickets review

Avantages :

I've used Nutickets for a number of different projects over the last 4 years - from tiny gigs to 5k a night public events. It's coped with literally everything I've thrown at it, and when I've run into problems, the team have been really responsive and helped me sort it quickly. The NuEntry app is really solid.

Inconvénients :

It's really easy to use *once you know where everything is*! I do often spend quite a lot of time hunting for features that I know are there but can't remember which menu / page they can be found on. I'd like there to be the option to use different Stripe accounts for different events (rather than just one for the whole account) and I'd like there to be the option of ticket buyers to check out with Paypal (audience feedback)

Good customer service and an ever evolving product

Commentaires : Nutickets were an alternative software for our theater after find out-out that our present system didn't do what we required. After a few calls and chats with the team at nutickets we were up and running. We have been with them for 6 months now and our contact at nutickets does keep us in the loop and solves problems for us. The system is being upgraded constantly and improving all the time. There are a few functions that would be awesome to have and the team is trying hard to accommodate them. Great features: seating plans are brill as well as the front end that customers see. Tickets and apps work well in practice and generally, customers find the experience online easy. Features that require work: reporting is hard, especially when we're talking about box office splits and disbursements. Also, modifying tickets templates should be an option as well as reps for allocated events and better marketing tools. Finally, functionality to add or modify a range of events in one go rather than individually... That would be awesome! All in all its a great little system that is striving to be better all the time. The staff is friendly and helpful and the system works well. If you're planning on using it for lots of events like we do, make sure that you discuss how best to do it with your rep first... It'll reduce the time for your staff.

Avantages :

- It is robust enough for the general public to use with ease. - It is fit for purpose and offers a cool customer experience. - Some features like the app and scanner are excellent - customer service is good and their staff want to help

Inconvénients :

- The software lacks a controllable reporting feature. Most theaters do box office splits and disbursements and so there should be a way of inputting this and downloading reports to this effect. - The marketing features would be better if they were integrative with other products such as post planner. - A little more admin control over the system would be good, it is sometimes a little restrictive and prescriptive