Lightspeed POS

Great Product

Avantages :

Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Inconvénients :

Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

Fantastic POS

Avantages :

Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.

Inconvénients :

Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.

Best Supported POS System

Commentaires : Very easy to use, easy to get help specific to your problem

Avantages :

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

Inconvénients :

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

Not The Same Company They Used To Be

Commentaires : The first two years we used Lightspeed was awesome. Year three the software was failing weekly.
We went two weeks without the inventory purchase order system, because Lightspeed told us it was a probelm on our end. The deny they had problems. We went a long time without being able to process payments because a clitch in their system. I personally beleive they were growing too fast. It was clear that they accepted that they would loose customers through out the process.

Avantages :

When we started with Lightspeed it was awesome. There was a time I couldn't say enough about how much we liked Lightspeed.

Inconvénients :

As they grew and added features and modules the program always had serious deabilitating gliches. Their customers support went from A+ to F in three years.

Lightspeed POS very helpful

Commentaires : I am very happy with this product

Avantages :

Being able to search a part, and track the sales of a part, is very helpful

Inconvénients :

Custom pricebooks need to be in correct format to load