ShoreTel VoIP Phone System

ShoreTel VoIP Phone System

par Eastern DataComm

Qui utilise ShoreTel VoIP Phone System ?

Cloud-based and on-premise business phone system which assists small to large organizations with call routing & transfer, contact cards and device management.

Description de ShoreTel VoIP Phone System

A Full Service Communications Firm With More Than 200 Years of Experience

Our story begins in 1988 when we opened our doors for business in Hackensack, New Jersey. Our focus since then has been singular: to help you save money and improve productivity. Over the past 25 years, weve established ourselves as experts in the areas of data networking (LAN and WAN), VoIP business phone solutions, video conferencing, wireless networking, Wi-Fi solutions, networking security, and structured wiring.

Informations sur ShoreTel VoIP Phone System

Eastern DataComm

http://EasternDatacomm.com

Fondé en 1988

Prix de ShoreTel VoIP Phone System

ShoreTel VoIP Phone System n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Documentation

Ressources d'aide

Support en horaire de bureau

ShoreTel VoIP Phone System - Fonctionnalités

Logiciels de téléphonie
Automate d'appel
Gestion des centres d'appel
Gestion des contacts
Gestion du télémarketing
Numéroteur prédictif (predictive dialer)
Rapports et analyses
Reconnaissance SVI et vocale
Suivi des appels
VoIP

Avis sur ShoreTel VoIP Phone System

Afficher 5 avis sur 210

Note globale
4,2/5
Facilité d'utilisation
4,2/5
Service client
4/5
Fonctionnalités
4,2/5
Rapport qualité-prix
3,9/5
Julie G.
Communications Specialist
Cabinet d'avocats, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 01/02/2019

"Everything I need. "

Commentaires: I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Avantages: Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Inconvénients: Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

  • Provenance de l'utilisateur 
  • Publié le 01/02/2019
Shae J.
Human Resources Director
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2018

"Complex Implementation - Low Key Day-to-Day Maintenance"

Avantages: We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Inconvénients: Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

  • Provenance de l'utilisateur 
  • Publié le 12/12/2018
Chris P.
VP of Operations
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 22/05/2020

"Solid Phones & Sturdy products "

Commentaires: I like that they are up to date on technology. I like the dial from keyboard function rather than dialing phone numbers all day. We have had many vendors, Shoretel/Mitel products have outlasted most other hardwares if not all.

Avantages: I have used Shoretel/Mitel for 10 years now, i have been using the same phone since implementation. These are sturdy and well put together phones.

Inconvénients: The initial sales rep was kind of a shark. Needless to say he is no longer doing sales for shoretel. Shoretlel did the right thing and made good on his promises.

  • Provenance de l'utilisateur 
  • Publié le 22/05/2020
Natalie G.
Director of Marketing
Philanthropie
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3,5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3,5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 21/05/2015

"Shoretel truly makes the communication process easier"

Avantages: I rarely actually use my voicemail, but I understand that it's a necessary part of doing business with some. I appreciate that when I'm on the go, Shoretel's transcription allows me to still read voicemails, and the IM function is so necessary for intra-office communication. I love that I can access my voicemails via email and I never have to call in!

Inconvénients: I think Shoretel could benefit from a few more user-friendly benefits like recording of chats. Once the window closes, it's gone. However, at its core, what it does best is the availability of voicemail across other platforms. That happens very well. Also, I think that the interface that allows you to switch between the functions (calls, IMs, etc.) could be a little better organized. I've had complaints from colleagues that have been unable to figure out how to add contacts. When they try to set it up, they end up accidentally calling people.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 21/05/2015
Will E.
Financial Counselor
Services financiers, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 18/06/2020

"Works well"

Commentaires: It works well for it's intended purpose and makes our job easier.

Avantages: Makes making calls a breeze, it's easy to check voicemails, and to see if other representatives are available.

Inconvénients: If someone is unavailable the calls roll to someone else. This doesn't always work how it's supposed to. Some people get a lot more rolled calls than others.

  • Provenance de l'utilisateur 
  • Publié le 18/06/2020