Description de MiCloud Connect

MiCloud Connect vous permet de transférer les communications et la collaboration vers le cloud en toute confiance.

Qui utilise MiCloud Connect ?

Conçue pour les entreprises de toutes envergures, cette plateforme de communication aide les équipes à communiquer par le biais d'appels, de discussions de groupe, de conférences, de messagerie, d'outils de collaboration, etc.

MiCloud Connect Logiciel - 1 MiCloud Connect Logiciel - 2 MiCloud Connect Logiciel - 3

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Avis sur MiCloud Connect

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,2
Service client
3,9
Fonctionnalités
4,2
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
39%
4
41%
3
15%
2
3%
1
2%
Julie
Julie
Communications Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Everything I need.

5,0 il y a 4 ans

Commentaires : I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations.

Avantages :

Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office.

Inconvénients :

Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages.

Shae
Shae
Human Resources Director (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Complex Implementation - Low Key Day-to-Day Maintenance

4,0 il y a 4 ans

Avantages :

We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

Inconvénients :

Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data.

Pie
Pie
Premium Support (Philippines)
Utilisateur LinkedIn vérifié
Externalisation/délocalisation, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very Innovative

5,0 il y a 4 semaines Nouveau

Commentaires : Mitel Connect includes a wide range of features, from creating unique ringtones for your phones to organizing contacts into groups. Your phone system can be tailored in any way you like thanks to all these customization options.

Avantages :

The phone system is Mitel Connect, which is used throughout the entire company. It's an excellent method to examine recent voicemails and phone calls, access contacts, and send instant messages across the company. A quick and simple search of recent calls or the ability to listen to voicemails without using the actual phone is quite beneficial.

Inconvénients :

I noticed with the Portal, the Help button is not doing anything.

Laura
Sales/Marketing/Admin (É.-U.)
Matériaux de construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Buh-Bye Mitel!

2,0 il y a 3 mois

Commentaires : Not good. The only upside - I was forced to learn how to program a phone system - create auto-attendants, troubleshoot issues, etc. Therefore, when Mitel decided to sell to RingCentral I was extremely knowledgeable as it pertained to what to consider during the vetting process to replace the Mitel system. We vetted 4 different companies. Super happy with our selection - G12.

Avantages :

The concept and features it offered were really good... when it operated correctly... It was an IP phone system (new technology being offered at the time). It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system.

Inconvénients :

We had more trouble with it than you can imagine. I spent more time troubleshooting issues with various employees than doing anything else. I became a full-time Mitel troubleshooter for our company of 65 employees. There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people.

William
William
Application Support Analyst: Tier II (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Shoretel Communicator: Making Communication Easy

4,0 il y a 4 ans

Commentaires : Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts.

Avantages :

I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century.

Inconvénients :

The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call.