MiVoice Business Solution

Le 4x4 de la téléphonie d'entreprise.

Avantages :

C'est le tout-terrain de la téléphonie : numérique, analogique, VoIP !!!

Inconvénients :

La compatibilité avec certains produits et équipement.

Company Phone/IM Service

Avantages :

My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building.

Inconvénients :

No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company.

Easy to Use Phone System and Cost Effective

Avantages :

I found this product to have a user-friendly interface when managing the phones in our organization. What I liked the most about the product is the ease in knowing which phone blocks are available for use, as well as the number of phone numbers available in that specific block. Additionally (unlike Cisco Call Manager) it shows the full phone number. This is VERY useful if you are forced to have different call blocks with different prefixes. Not to mention, the call communicator for each user was AMAZING. We could easily make calls to other extensions (or outside numbers) from our desktop using the communicator. Also, if you wanted to call someone in your organization, it will indicate if the person is available (green) or on a call (red). Also great for our call center that had a call queue available.

Inconvénients :

Nothing that I could think of that I liked least about the product. I think this is a very user friendly interface and we had no complaints when using.

MiTeam Meetings Review

Commentaires : MiTeam worked well for our video-based delivery solution. It allowed us to go from audio-only to a video-based platform which was part of our yearly department goal. It allowed us to connect "face-to-face" with our participants we rarely get to "see". This helped us to make a jump in our attendance and audience engagement which was also a department goal. We just missed the polling feature and the option to use on a mobile device.

Avantages :

When our team went from audio-based monthly webinars to video-based we took advantage of the MiCollab platform we already used and tried the MiTeam Meetings to deliver our monthly content. It allowed us to connect with over 50 people to deliver our monthly initiatives. It also allowed us to see different participants in the mulit-pane format and allowed for the multiple presenters to be front and center when delivering their own content. The chat feature was helpful for when we needed to keep participants muted but questions that arose could be addressed. With the use of Micollab we were able to send invites with the calendar integration which was efficient and easy for participants to access. The screen sharing feature was the most valuable for us as presenters used presentation slides to highlight their content.

Inconvénients :

We found that the MiTeam Meeting software lacked some functionality we were wanting to use on a regular basis. Polling was a feature we had used with the previous software and was not available with MiTeam. This was definitely a con for us. We use polling to gauge audience interest, knowledge and guide how some of the content will be delivered. This was definitely something we needed. We also found some obstacles with the calendar integration between MiCollab and MiTeam. It didn't always work seamlessly which was a point of frustration for our admin side of operations. We also found that not having mobile integration proved frustrating for some of our participants that needed to access the webinars via mobile device.

Very good phone for office use

Avantages :

Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history.

Inconvénients :

Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer.