AutoServe1

Qui utilise AutoServe1 ?

AutoServe1 est conçu pour les centres de réparation de services de concessions et les commerces de pièces de rechange qui souhaitent numériser leurs inspections de véhicules. AutoServe1 n'est pas un système de gestion de concession ou d'atelier.

Description de AutoServe1

Logiciel d'inspection numérique de véhicules pour les concessionnaires et les ateliers de réparation et de pièces de rechange. Autoserve1 propose des rapports détaillés envoyés par SMS, incluant l'implémentation de photos/vidéos et des listes de contrôle d'inspection de 50 points. Un logiciel pour augmenter le nombre de demandes de réparation, améliorer le flux de travail et créer des listes de contrôle d'inspection personnalisées pour vos services. Plus important encore, il permet de renforcer la confiance des clients en les laissant voir exactement ce que les mécaniciens voient, grâce à des images et des vidéos intuitives expliquant pourquoi le service est nécessaire.

Informations sur AutoServe1

AutoServe1

http://www.autoserve1.com

Fondé en 2010

Prix de AutoServe1

AutoServe1 n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

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AutoServe1 video
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Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

AutoServe1 - Fonctionnalités

Logiciels de réparation automobile
CRM
Devis
Facturation
Gestion des ordres de travail
Gestion des stocks
Planification de la maintenance
Recherche par NIV
Suivi de l'historique des services
Taux de travail
Base de données de clients
Devis
Décodeur VIN
Facturation
Gestion de la comptabilité
Gestion de la paie
Gestion des ordres de travail
Gestion des pièces
Gestion des stocks
Historique des services
Planification
Planification de la maintenance
Suivi des véhicules
Taux de travail

Avis sur AutoServe1

Afficher 5 avis sur 44

Note globale
4,4/5
Facilité d'utilisation
4,6/5
Service client
4,4/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,4/5
Josh W.
Service Manager
Automobile, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 29/03/2018

"Autoserve helps gain customer trust from the drop, with visual proof for the customer to see."

Commentaires: Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question

Avantages: The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Inconvénients: Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

  • Provenance de l'utilisateur 
  • Publié le 29/03/2018
Steve O.
Manager
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 05/04/2018

"Very good overall, ocaissional slow downs cause some frustrations"

Avantages: The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Inconvénients: Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

  • Provenance de l'utilisateur 
  • Publié le 05/04/2018
Betsy M.
Owner
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 18/05/2018

"One way integration is tough especially since other companies are figuring it out"

Avantages: The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small.

Inconvénients: one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.

  • Provenance de l'utilisateur 
  • Publié le 18/05/2018
Jason M.
Service Manager
Automobile, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 19/07/2016

"Autoserve1"

Commentaires: It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead

  • Provenance de l'utilisateur 
  • Publié le 19/07/2016
Philip C.
Manager
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/04/2018

"We have enjoyed using Autoserve1 for the past 4 years"

Commentaires: We get to open doors that people think are always closed.

Avantages: The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Inconvénients: That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

  • Provenance de l'utilisateur 
  • Publié le 02/04/2018