Pour qui ?

AutoServe1 is designed for dealership service repair centers and aftermarket shops who want to digitize their vehicle inspections.. AutoServe1 is NOT a dealer management or shop management system.

Notes moyennes

43 avis
  • Note globale 4.5/5
  • Facilité d'utilisation 4.7/5
  • Service client 4.5/5
  • Fonctionnalités 4.4/5
  • Rapport qualité-prix 4.5/5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • AutoServe1
  • http://www.autoserve1.com
  • Fondé en 2010

En savoir plus sur AutoServe1

Digital Vehicle Inspection Software for dealerships and aftermarket service repair shops. Autoserve1 provides detailed reports sent through text, including photo/video implementation & 50 point inspection checklists. The best software to increase average repair orders, improve workflow, and build custom inspection checklists for your services. Most importantly, build trust with customers as they see exactly what mechanics see with intuitive images and video explaining just why service is needed.

AutoServe1 - Fonctionnalités

  • CRM
  • Devis
  • Facturation
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification de la maintenance
  • Recherche par NIV
  • Suivi de l'historique des services
  • Taux de travail
  • Base de données de clients
  • Devis
  • Décodeur VIN
  • Facturation
  • Gestion de la comptabilité
  • Gestion de la paie
  • Gestion des ordres de travail
  • Gestion des pièces
  • Gestion des stocks
  • Historique des services
  • Planification
  • Planification de la maintenance
  • Suivi des véhicules
  • Taux de travail

Logiciels les + demandés

Avis les plus utiles sur AutoServe1

Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

Publié le 29/03/2018
Josh W.
Service Manager
Automobile, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question

Avantages: The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Inconvénients: Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

Very good overall, ocaissional slow downs cause some frustrations

Publié le 05/04/2018
Steve O.
Manager
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix

Avantages: The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Inconvénients: Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

Autoserve1

Publié le 19/07/2016
Jason M.
Service Manager
Automobile, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead

One way integration is tough especially since other companies are figuring it out

Publié le 18/05/2018
Betsy M.
Owner
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
2/5
Note globale
3/5
Facilité d'utilisation
2/5
Fonctionnalités
1/5
Support client
3/5
Rapport qualité-prix

Avantages: The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small.

Inconvénients: one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.

We have enjoyed using Autoserve1 for the past 4 years

Publié le 02/04/2018
Philip C.
Manager
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We get to open doors that people think are always closed.

Avantages: The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Inconvénients: That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

Lire d'autres avis