Filevine
Description de Filevine
Un logiciel de gestion juridique de premier ordre avec des outils de collaboration de qualité. Concentrez-vous sur ce qui compte le plus grâce aux affectations automatiques de tâches, au reporting facile, aux SMS, aux e-mails, etc. Stockage de données gratuit et illimité dans le cloud. Ne perdez pas de temps grâce à la version d'essai gratuite : Filevine est adapté à la façon dont votre entreprise fait des affaires et s'adapte à l'évolution de votre équipe. La certification Soc 2 Type II garantit que vos données dans Filevine respectent des normes rigoureuses pour la gestion et la sécurité.
Qui utilise Filevine ?
Filevine est conçu pour les équipes de toutes tailles souhaitant collaborer, organiser et obtenir de nouveaux clients sans augmenter les frais. Pour les entreprises comptant de 1 à 900 utilisateurs.
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Filevine
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Ryan
Filevine is the backbone of our practice.
Commentaires : I get the ability to move my cases quickly and in a way that produces repeatable results. There is a huge increase in our efficiency and organization.
Avantages :
Filevine's feed is deceptively simple. It looks a ton like Facebook. But that's part of the genius. We had trouble getting our team to use other case management software. They would take notes in various programs. But they have all taken to Filevine. The ability to send texts to clients from the feed is game changing for us. We love the document automation and workflows. We recently connected Filevine with Domo to give us best in class automated visual reports for our KPIs. We enjoy the ability to share tabs with our clients, experts, and referring counsel. Filevine allows us to scale our processes. We are very satisfied. Customer support is first rate. I used Clio for almost 6 years.
Inconvénients :
Sometimes data has to be entered multiple times in various fields - like birthdates. This is a small annoyance. I do wish that Filevine had an intake tab that functioned like Lexicata to allow our clients to enter in some of their information without us.
Abigail
Alternatives envisagées :
Best thing to come out of 2020…
Commentaires : Overall, I could not be happier with our experience with Filevine. It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better.
Avantages :
My most loved feature of Filevine is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time.
Inconvénients :
There are a couple of newer features in Filevine that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use.
Joel
Alternatives envisagées :
Great for innovative personal injury firms with dedicated IT team--disastrous customer service!
Commentaires :
I have a love-hate relationship with FileVine. If I did it again, I would not have made the leap to FileVine for various reasons. However, it's a great piece of software for the right firm --such as a mid to large size PI firm with a dedicated IT team. Essentially you are given a blank canvas with lots of options. It's not so good if you don't have the resources or IT team to build FileVine out for you, or if you want automation built in, or all in one system.
Ultimately, the reason I am writing this review is the god-awful mess that is FileVine's customer service department. I have to admit am rather upset that FileVine is forcing me to pay for users that we don't have (FV makes you pay once a year and at some point we had some interns who briefly used the software). Other software you pay only for what you use in an automated monthly fashion. FV's renewal process is straight out of 1994. FileVine seems like the admin department has a lot of growing pains--really messy.
But this is just another step in a long history of FileVine's poor customer support (such as taking almost a year to respond to repeated emails about setting up a fax integration.) I thought after treating me so poorly in the past that they would do the right thing in this instance, but FileVine decided they want to make us pay for user accounts that we don't use. It doesn't seem right to me, but it's their company. Ce'st la vie.
Avantages :
A ton of feature and you can make anything you want out of it. The UI is great and customization is the key to FV's attractiveness. You can built almost anything you want. You have to invest a lot of time into building it out.
Inconvénients :
There are no built-in automations such as in Lawmatics. The doc mgmt and calendar are worthless so we use Google Drive and G-Calendar instead. They haven't really done much to improve Filevine in the past two years whereas other software has been developed much more. They charge you extra for every little add on-- you get nickel and dimed to death. It's like when you go to a restaurant and spend $15 for a burrito. Dont charge me 75 cents for sour cream.
Ramon
File one for a Law Firm
Commentaires : Overall Filevine has been amazing in being able to manage our clients cases. The fact other software integrates into filevine it makes it a one stop shop for our employees.
Avantages :
Case management is smooth with Fevine, being able to make Filevine do whatever we want makes projects and case management easy
Inconvénients :
Sometimes the system lags when filevine does updates and we don’t get an alert.
Stephanie
Alternatives envisagées :
Best Bang for your Buck
Commentaires : I am very happy with Filevine. The support staff is one of the best of any company I have ever used. Not only are they tremendously patient, but they are very knowledgeable and happy to help you with any problem that you or your staff are having. They listen to their clients and try to improve the features that the clients are requesting most. If you are considering the change to Filevine, I recommend that you do it - you won't regret it.
Avantages :
Filevine is very easy and is an ideal program for personal injury, especially mass torts. It allows for full customization and you can make different projects for each litigation. It allows you to text directly with the clients, both for their convenience and yours. The information can be placed in multiple sections and it makes it very easy to put pertinent information for your attorneys to use for the cases. You can keep track of all types of information with reports, from which intake sources are working best to what type of cases are currently in your inventory. In addition, I have never had a software that is constantly innovating & improving the way that this does.
Inconvénients :
I did not have to integrate from another software, but there are hiccups and delays when that becomes necessary. However, that is true any time you switch from one to the other. The new Docs Plus is very useful, although you will still need to keep at least one account for Adobe Acrobat, as all the features are not there. I wish there was a way to delete comments or tasks (for the administrator), as sometimes these are made but there is no way to clean it up.
