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ToucanTech
Description de ToucanTech
ToucanTech fournit des logiciels de gestion de communautés aux écoles, universités, entreprises et OSBL. Grâce à son système simple, les institutions peuvent gérer toutes les relations entre les communautés dans un même endroit. Synchronisée avec les réseaux sociaux et combinant des fonctionnalités de CRM, de messagerie, de collecte de fonds, d'actualités, d'événements, de mentorat et plus encore, cette solution complète offre un prix abordable.
Qui utilise ToucanTech ?
Idéal pour les écoles, les établissements d'enseignement supérieur, les universités, les entreprises et les organisations caritatives qui ont besoin d'un site web de CRM + communauté efficace, attrayant et abordable.
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Three years in with Toucantech and it just gets better and better
Commentaires : For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.
Avantages :
I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.
Inconvénients :
Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.
Alternatives envisagées précédemment :
Review from an overseas user
Commentaires : Overall, ToucanTech is a brilliant product and their team is efficient and friendly.
Avantages :
The product is easy to use and I like the logic of the search function. The support team is great and it's very helpful to have the tutorial pages.
Inconvénients :
Data hosting. This is an issue for overseas users as different countries have different data privacy standards.
Needs fulltime use, otherwise very frustrating to use occasionally
Commentaires : I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive.
Avantages :
It's comprehensive and obviously has many features that are not relevant to some users
Inconvénients :
I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system
A pleasure to work with
Commentaires : I'm very pleased with my overall experience and would happily recommend ToucanTech!
Avantages :
I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me.
Inconvénients :
The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail.
Alternatives envisagées précédemment :
New user review
Commentaires : Overall experience as been nothing but positive. ToucanTech is a joy to work with, both in terms of its people and the product itself.
Avantages :
The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions.
Inconvénients :
We have found nothing that we dislike in our use of the product to date.
