Description de ReviewTrackers

ReviewTrackers est le logiciel primé de gestion de la réputation et des évaluations auquel font confiance plus de 40 000 entreprises.

Suivez les avis postés sur Facebook, Google, Tripadvisor et sur plus de 100 sites d'évaluation. Centralisez toutes les données d'évaluation dans une seule application. Répondez plus rapidement aux clients. Organisez simplement des évaluations au moyen de campagnes SMS et e-mails. Exploitez la technologie machine-learning pour obtenir des informations à partir de vos évaluations. Bénéficiez d'un support client primé, d'un accès et d'une automatisation API, ainsi que d'alertes instantanées relatives aux évaluations de la part de ReviewTrackers.

Qui utilise ReviewTrackers ?

La santé, la restauration, l'automobile, le commerce de détail, la finance, l'assurance et l'hôtellerie ne sont que quelques exemples des nombreux secteurs d'activité concernés. Inscrivez-vous dès aujourd'hui pour une version d'essai gratuite et démarrez en quelques minutes !

Où peut-on déployer ReviewTrackers ?

Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)

À propos de l'éditeur

  • ReviewTrackers
  • Fondé en 2012
  • Support téléphonique

Pays disponibles

Afghanistan, Afrique du Sud, Albanie, Allemagne, Andorre et 170 autres

Langues

anglais

À propos de l'éditeur

  • ReviewTrackers
  • Fondé en 2012
  • Support téléphonique

Pays disponibles

Afghanistan, Afrique du Sud, Albanie, Allemagne, Andorre et 170 autres

Langues

anglais

ReviewTrackers en vidéos et en images

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Vidéo de ReviewTrackers
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Comparez le prix du logiciel ReviewTrackers avec ses alternatives

ReviewTrackers

s/o
Version gratuite
Essai gratuit
s/o
Version gratuite
Essai gratuit
s/o
Version gratuite
Essai gratuit
s/o
Version gratuite
Essai gratuit

Fonctionnalités - ReviewTrackers

  • API
  • Affichage des avis
  • Alertes/Notifications
  • Analyse de la concurrence
  • Analyse de texte
  • Analyse des campagnes
  • Analyse des sentiments
  • Analyse des tendances
  • Analyse en temps réel
  • Analyse visuelle
  • Automatisation des processus et flux de travail
  • Campagnes multicanales
  • Collecte de données multicanal
  • Communication multicanal
  • Demande d'avis
  • Données en temps réel
  • Enquêtes et feedback
  • Formulaires personnalisables
  • Gestion de contenu
  • Gestion de l'expérience client
  • Gestion de la communication
  • Gestion des campagnes
  • Gestion des commentaires
  • Gestion des commentaires négatifs
  • Gestion des e-mails
  • Gestion des enquêtes et sondages
  • Gestion des réponses
  • Génération d'avis
  • Importation et exportation de données
  • Intelligence artificielle et machine learning
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Marquage
  • Messagerie SMS
  • Mesure des performances
  • Modèles personnalisables
  • Monitoring
  • Notification en cas d'avis émis
  • Notifications en temps réel
  • Partage des avis
  • Partage social
  • Rapports et analyses
  • Rapports personnalisables
  • Recherche/Filtre
  • Segmentation de la clientèle
  • Social listening
  • Stratégie de marque personnalisable
  • Structure des enquêtes de Net Promoter Score (NPS)
  • Structure enquêtes CSAT
  • Suivi de l'engagement
  • Suivi des marques
  • Suivi des mots-clés
  • Suivi des médias sociaux
  • Suivi des plaintes
  • Surveillance des avis émis
  • Tableau de bord
  • Tableau de bord d'activités
  • Visualisation de données

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Avis sur ReviewTrackers

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
71%
4
24%
3
3%
2
1%
1
2%
Chris H.
Chris H.
Vice President, Communication (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great way to keep track of your reviews

5 il y a 3 ans

Commentaires : We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Avantages :

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Inconvénients :

It is pretty pricey but is still a helpful tool for us.

Réponse de l'équipe de ReviewTrackers

il y a 3 ans

Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Cameron C.
Marketing Manager (É.-U.)
Hôtellerie, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Super Helpful!

5 il y a 2 ans

Commentaires : Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Avantages :

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Inconvénients :

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Réponse de l'équipe de ReviewTrackers

il y a 2 ans

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Utilisateur vérifié
Director, Brand & Digital Communications (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Basic review management

3 il y a 3 mois

Avantages :

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Inconvénients :

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Réponse de l'équipe de ReviewTrackers

il y a 3 mois

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at support@reviewtrackers.com.

Maria K.
Director, Marketing (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

A good simple & basic product for people looking for easy reputation management

4 il y a 3 ans

Commentaires : I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Avantages :

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Inconvénients :

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Réponse de l'équipe de ReviewTrackers

il y a 3 ans

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again!

Utilisateur vérifié
Inbound Marketer and Content Developer (Canada)
Utilisateur LinkedIn vérifié
Hôtellerie, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Software for Monitoring Reviews

4 il y a 3 ans

Commentaires : I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Avantages :

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Inconvénients :

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Réponse de l'équipe de ReviewTrackers

il y a 3 ans

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too! In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well. We hope you come back and try us again, thank you for your business.