Description de ReviewTrackers

ReviewTrackers est le logiciel primé de gestion de la réputation et des évaluations auquel font confiance plus de 40 000 entreprises.

Suivez les avis postés sur Facebook, Google, Tripadvisor et sur plus de 100 sites d'évaluation. Centralisez toutes les données d'évaluation dans une seule application. Répondez plus rapidement aux clients. Organisez simplement des évaluations au moyen de campagnes SMS et e-mails. Exploitez la technologie machine-learning pour obtenir des informations à partir de vos évaluations. Bénéficiez d'un support client primé, d'un accès et d'une automatisation API, ainsi que d'alertes instantanées relatives aux évaluations de la part de ReviewTrackers.

Qui utilise ReviewTrackers ?

La santé, la restauration, l'automobile, le commerce de détail, la finance, l'assurance et l'hôtellerie ne sont que quelques exemples des nombreux secteurs d'activité concernés. Inscrivez-vous dès aujourd'hui pour une version d'essai gratuite et démarrez en quelques minutes !

ReviewTrackers Logiciel - 1
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ReviewTrackers ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ReviewTrackers

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Avis sur ReviewTrackers

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,7
Service client
4,7
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
72%
4
24%
3
3%
2
1%
1
1%
Brett
Brett
Regional Operations Educator (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Simplicity is key

5,0 il y a 4 ans

Commentaires : Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online.

Avantages :

-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc.

Inconvénients :

Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered.

Réponse de l'équipe de InMoment

il y a 4 ans

Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community.

Cameron
Marketing Manager (É.-U.)
Hôtellerie, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Super Helpful!

5,0 il y a 3 ans

Commentaires : Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Avantages :

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Inconvénients :

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

Réponse de l'équipe de InMoment

il y a 3 ans

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Basic review management

3,0 l’année dernière

Avantages :

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Inconvénients :

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

Réponse de l'équipe de InMoment

l’année dernière

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at support@reviewtrackers.com.

Maria
Director, Marketing (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

A good simple & basic product for people looking for easy reputation management

4,0 il y a 3 ans

Commentaires : I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Avantages :

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Inconvénients :

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

Réponse de l'équipe de InMoment

il y a 3 ans

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again!

Doug
Marketing Manager (É.-U.)
Santé, bien-être et fitness, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Keeping current with Google Reviews

4,0 il y a 6 mois

Commentaires : Good experience so far.

Avantages :

It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.

Inconvénients :

I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.

Réponse de l'équipe de InMoment

il y a 6 mois

Hello Doug, Thank you so much for leaving us a review on Capterra! We are glad our software is helping you streamline your reputation management. We appreciate the feedback and will forward it to our team. Thanks again!