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Description de CentralReach

CentralReach est une plateforme clinique de premier plan pour les dossiers médicaux informatisés, la gestion de cabinet destinée aux prestataires de soins ABA (analyse comportementale appliquée). Le système web, conforme à la norme HIPAA, intègre la planification, la facturation, les réclamations, la collecte de données cliniques, la programmation clinique, etc. Les solutions supplémentaires incluent l'enseignement de précision, un système de gestion de l'apprentissage, des solutions avancées de business intelligence et des services de facturation gérés. Plus de 1 000 cabinets de thérapie font confiance à CentralReach.

Qui utilise CentralReach ?

Les prestataires ABA et multidisciplinaires, des start-up aux grandes entreprises, bénéficient des services de gestion de cabinet, de données cliniques, de business intelligence, de gestion de l'apprentissage et de facturation gérée de CentralReach.

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CentralReach

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Graphiques

Avis sur CentralReach

Note moyenne

Note globale
4,4
Facilité d'utilisation
4,0
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
58%
4
30%
3
5%
2
5%
1
2%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Psychologie, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

All encompassing program

5,0 il y a 3 ans

Commentaires : I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable.

Avantages :

CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources.

Inconvénients :

The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team. One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive) The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system.

Harry
Chief Executive Officer (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

A Valuable Partner for Jackson Family Human Services

5,0 l’année dernière

Commentaires : At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership.

Avantages :

WE appreciate the user-friendly platform and the extensive features offered by Central Reach. The platform is easy to use, which enables us to streamline their processes and manage our client data more effectively. The verity of services offered such as data collection, scheduling, billing, and reporting, are also highly valued. Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform.

Inconvénients :

The learning curve associated with implementing, technical issues or shutdowns during last year.

Perle
BCBA (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Do not use for ABA data collection purposes

2,0 il y a 3 ans

Commentaires : The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using.

Avantages :

The calendar views, authorization management and utilization are great to use.

Inconvénients :

The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this.

Jeff
CFO (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Comprehensive Platform for End to End ABA Processes

5,0 l’année dernière

Commentaires : I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, [sensitive content hidden] !

Avantages :

Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement.

Inconvénients :

Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements.

Amy
Billing/coding (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Newer user

5,0 l’année dernière

Commentaires : Our ABA department really loves the program, and for their use it is efficient and compliant.

Avantages :

The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved.

Inconvénients :

Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing.