TouchBistro POS

TouchBistro POS

par TouchBistro

Qui utilise TouchBistro POS ?

Le point de vente TouchBistro est idéal pour toutes les entreprises de service complet ou de service rapide cherchant à réduire leurs coûts, à accroître leur efficacité et à améliorer leur expérience client.

Description de TouchBistro POS

TouchBistro est une solution de point de vente et de paiement intégrée sur iPad conçue pour les restaurateurs par des restaurateurs. TouchBistro, qui a aidé plus de 23 000 restaurants dans plus de 100 pays à travers le monde, a été nommé meilleur point de vente pour les restaurants quatre années consécutives par Business News Daily. Les restaurants achètent TouchBistro parce qu'ils veulent un point de vente qui peut contribuer à augmenter les ventes, à améliorer le service client et à prendre des décisions commerciales informées. TouchBistro est fourni avec un support d'experts disponible 24h/24, 7j/7.

Informations sur TouchBistro POS

TouchBistro

http://www.touchbistro.com/

Fondé en 2011

Prix de TouchBistro POS

TouchBistro POS est disponible à partir de 69,99 $US/mois. TouchBistro POS n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de TouchBistro POS ci-dessous.

À partir de

69,99 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Mobile (iOS natif)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

TouchBistro POS - Fonctionnalités

Logiciels de caisse pour bars
Carte de fidélité
Gestion des cartes cadeaux
Gestion des conseils
Gestion des employés
Gestion des stocks
Gestion des tiroirs-caisses
Partage de l'addition
Vérifications distinctes
Autorisations d'accès utilisateur
Caisse pour bars
Caisse pour restaurants
Gestion des cartes cadeaux
Gestion des commissions
Gestion des prix
Gestion des remises
Gestion des stocks
Lecture de codes-barres
Suivi des retours
Suivi des ventes
Support de carte de fidélité
e-commerce
Accès mobile
Carte de fidélité
Commande en ligne
Gestion de table
Gestion des cartes cadeaux
Gestion des conseils
Gestion des livraisons
Gestion des stocks
Partage de l'addition
Rapports et analyses
Vérifications distinctes
Comptabilité intégrée
Facturation
Gestion de table
Gestion des cuisines
Gestion des employés
Gestion des listes d'attente
Gestion des menus
Gestion des réservations
Gestion des stocks
Point de vente (PDV)
Rapports et analyses

Avis sur TouchBistro POS

Afficher 5 avis sur 301

Note globale
4.3/5
Facilité d'utilisation
4.4/5
Service client
3.9/5
Fonctionnalités
4.1/5
Rapport qualité-prix
4/5

For iPad soulution for busy restaurants, this is your answer!

Publié le 08/10/2016
Paul M.
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Avantages: Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Inconvénients: No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Slick, powerful & user-friendly in a small package

Publié le 19/11/2019
Brent M.
Operations Manager
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Avantages: The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Inconvénients: The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Worst customer support - EVER

Publié le 22/06/2019
Cn F.
Owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3/5
Facilité d'utilisation
5/5
Fonctionnalités
1/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Avantages: When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Inconvénients: It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Very Disappointed. I need someone from their company to reach out!!

Publié le 15/01/2020
Nathan B.
Owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
1/5
Note globale
3/5
Facilité d'utilisation
2/5
Fonctionnalités
1/5
Support client
1/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Avantages: The iPads were ok, and it wasn't too hard to hook up

Inconvénients: Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

TouchBistro POS Review

Publié le 29/04/2019
Kyle W.
Corporate Videographer
Automobile, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Avantages: The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Inconvénients: Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.