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storEDGE Management Software
Description de storEDGE Management Software
Ne gérez plus votre site de self-stockage de manière archaïque. storEDGE est le logiciel de gestion de self-stockage tout-en-un que vous avez toujours souhaité. Grâce à une solution technologique intégrée, storEDGE offre un logiciel convivial, un accès mobile mondial, des locations en ligne et des outils de contrôle d'accès basés sur le cloud, afin de rationaliser les opérations, d'augmenter l'efficacité et d'accroître les revenus.
Qui utilise storEDGE Management Software ?
storEDGE met le logiciel 100 % cloud le plus intégré qui soit à la disposition des opérateurs de petite ou grande taille, même sans intervenant humain. Tableaux de bord personnalisés, SMS intégrés, signature électronique, emménagements en ligne, CRM, e-mails et courriers certifiés.
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Avis sur storEDGE Management Software
Easy-Use
Commentaires : I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized.
Avantages :
It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively.
Inconvénients :
I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency.
A very important and beneficial business decision
Commentaires : We really weighed the cost of getting started with this program but just couldn't deny all of the integrated features were pretty important and worthwhile in reducing employee time spent on tasks that would be automatic features with the program. And ultimately, we did away with needing an office employee. So just my wife and I run the office aspects of our storage facilities after our office gal retired. The inital set up was a lot of work for us to get the info needed to set up. And we did have one snafu when setting up the 3rd facility. So there is an unusable business profile on the corporate level that we just have to ignore. But once set up, things have been going pretty smoothly. Honestly, we didn't finish going thru the whole training videos. We started them but got the companies set up and running pretty quickly. And so just jumped right in to using the program to continue to run our storage facilities. So many of the features are so intuitive, there were very few issues that we had to go to the help and search for the answers. And when we had an issue we couldn't figure out, an email response was provided very quickly.
Avantages :
All of the features available specifically built for the storage industry. The potential time reduction in tasks that the program would automatically do were highly appealing to us. And we were correct and able to reduce employment costs. The help getting professional websites set up was fantastic as well.
Inconvénients :
The cost being a bit higher than other companies that we reviewed and considered gave us pause before jumping in.
StorEdge is going down hill quickly thanks to STORABLE and [SENSITIVE CONTENT HIDDEN]
Commentaires : StorEdge was GREAT in June 2016-2017 because they always answered the phone and helped us get past problems. Starting in 2018 their Help Desk began to decline and could only tell us "we are working to correct the problem" with no time table to fix issues. In 2019 the wheels fell off. Anything that was good about StorEdge is now gone. The company was purchased by is [SENSITIVE CONTENT HIDDEN] ([SENSITIVE CONTENT HIDDEN] of Sparefoot and Storable) and customer service is now 100% gone and useless. Now STORABLE owns 5 companies: SiteLink, StorEdge, Select Merchant Services, PAYA, and two other credit processing companies. They have a created a MONOPOLY that is causing harm and disfunction to all of these once great companies. It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money.
Avantages :
StorEdge is pretty easy to use and find your way around the software. When we were first started with the software 4 years ago it WAS speedy and their customer service WAS amazing. NOT ANY MORE!
Inconvénients :
1. Since they have been bought out by [SENSITIVE CONTENT HIDDEN] at Sparefoot/STORABLE their customer service has been non-existent. Their HELP DESK is a joke. They have 7 employees to "Help" 4000+ storage locations. 2. I had double billing using autopay on two different months in 2019. I had to spend 9 hours voiding over 200 autopay transactions, and three days making phone calls apologizing to my tenants. 3. Their TASK bar is non-functional and useless. 4. They do not have a function for "prorated move-ins" 5. Storable Company now controls SiteLink, StorEdge, and all 4 credit card processing companies that they work with - Storable now sets the credit card processing rates! It is a total MONOPOLY! 6. Their automated emails/text messages will get stuck in "pending" and will not always go out to customers even though their software said it has. StorEdge will no longer work to fix problems because they no longer communicate with their customers and Storable raised our rates even though I'm doing more work now that the StorEdge software is failing in autopay, communication, and customer service.
Alternatives envisagées précédemment :
Using Garbage Software.... I mean SiteLink.. I mean anyone else besides storEDGE consider the switch
Commentaires : I love storEDGE. I love that I can take my laptop with me and with an Internet Connection I can visit Family & Friends and "work from home" sort of speak. I like to feel totally in control at all times and storEDGE allows me that I can access my work from anywhere. I love the knowledgeable customer service team. They do a great job. I've used other software's and storEDGE is simple, easy to access what you need and being able to feel connected to our customers is important to me. I like the Communication features. I can text, listen to previous recorded phone calls, and email customers easily from the software. Other software's may have the same features but storEDGE makes maneuvering and accessing these features easily. What's the point of having great features if your Managers can't figure it out? storEDGE makes this process a breeze!
Avantages :
It's simple. It's easy to use. Customer Service is awesome and included in the price.
Inconvénients :
When you are moving in a customer, you can't easily change the payment due date to be prorated to that specific date if its any day besides the 1st of the month. They use the word "Tenant" which is a bad word. Tenant derides from the word Temporary. Do you want your customers to feel Temporary? Yeah, good luck getting storEDGE to change it. Any really awesome idea that you have, throw it out the window. Storable knows they won the lottery with adding storEDGE to their back pocket. The problem is they refuse to make awesome changes and for this reason they will one day be replaced or become outdated. I have some really good ideas and so does others but in Storable's mind they think they are like the Bible. "You can't add or take away from perfection" and anyone who's read the Bible understands it's not perfect and it's a dang good thing we have additional scripture and personal revelation to guide us through life's perils. storEDGE is Great and dang near Brilliant product but it's number one flaw is they refuse to add great ideas. Get rid of the word Tenant and be open to great ideas from your customers otherwise don't be surprised when another product comes along and kicks you to the curb.
Overall Good Software - Worst Support!
Commentaires : Thankfully I have had previous experience with this software so most tings I am able to figure out on my own. But again, the customer service is non existent with this company. The workers who are higher up in the company are nice and respectful, but those that they hire to work in the tech support are just flat out rude with every interaction. Do to the lack of customer service, I would not recommend this software to anyone, because after the completion, with will be reaching out to them often.
Avantages :
Software is overall easy to use and is straight forward. There are a lot of features to make tasks easier, lots of shortcuts. Overall a great management software with room to grow.
Inconvénients :
For starters, the support is the worst I have ever experienced. The support techs are extremely rude, disrespectful, and if presented an issue beyond basic they pass it off to someone else. The setup process was a nightmare, a lot of information was lost, it was not thoughtfully planned out, and it messed with our business operations for nearly 3 months. The accounting side of the software is a hit or miss, overall it is easy and straightforward, but if there is a mistake, you are not able to make any changes within the system, and you are stuck with having to contact support, who are again, very rude and unhelpful.
