Pour qui ?

Housecall Pro serves all service business professionals in all major industry categories such as plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, etc.

Notes moyennes

2 055 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 39,00 $US/mois
  • Prix 1 User - $39/mo 6 Users - $109/mo 10 Users - $199/mo
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Housecall Pro
  • http://www.housecallpro.com
  • Fondé en 2013

En savoir plus sur Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their business processes and workflows. The #1-rated app is an all-in-one business management solution that allows service professionals to run and grow their entire business directly from their smartphone. The platform includes a wide array of features such as job scheduling, dispatch, automatic invoicing, customer text notifications, payment processing, marketing, online booking, and much more!

Housecall Pro - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Facturation
  • Gestion des centres d'appel
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Portail libre-service
  • Routage
  • Suivi de l'historique des services
  • Suivi des tâches
  • Accès mobile
  • Base de données de clients
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Paiements en ligne
  • Planification automatisée
  • Planification des groupes
  • Rappels de rendez-vous
  • Rendez-vous récurrents
  • Réservation en ligne
  • Synchronisation du calendrier
  • Configurateur de produits
  • Devis automatisé
  • Gestion des catalogues
  • Gestion des contacts
  • Gestion des prix
  • Gestion des remises
  • Portail client
  • Stratégie de marque personnalisable
  • Assemblage préconstruit
  • Base de données des coûts
  • Commerce et industrie
  • Devis et offres
  • Estimation des frais généraux
  • Fonctions pour entrepreneurs
  • Gestion des raccords
  • Importation et exportation de données
  • Ordres de changement
  • Relevé des matériaux
  • Accès mobile
  • Base de données de clients
  • Devis
  • Dispatch
  • Facturation
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Suivi du temps en ligne
  • Alertes/Notifications
  • Emplacements multiples
  • Gestion des réservations de chambres
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des installations
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Paiements mobiles
  • Signature électronique
  • Suivi du temps
  • Traitement des paiements
  • Chargement de camion partiel et partagé
  • Devis
  • Facturation
  • Gestion de la flotte
  • Gestion des clients
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des réclamations
  • Gestion des tâches
  • Gestion du stockage
  • Mobilité entre les états
  • Mobilité internationale
  • Mobilité locale
  • Mobilité militaire et GSA
  • Accès mobile
  • Devis
  • Dispositions des biens
  • Facturation
  • Gestion de la flotte
  • Gestion des expéditions
  • Gestion des stocks
  • Historique du service client
  • Planification
  • Suivi de l'infestation
  • Suivi de l'usage des pesticides
  • Accès mobile
  • Facturation
  • Gestion des clients
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Planification
  • Réservation en ligne
  • Suivi des équipements
  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des équipements
  • Planification et rendez-vous
  • Routage
  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services
  • Coût des tâches
  • Facturation
  • Gestion des clients
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des stocks
  • Planification
  • Suivi des garanties
  • Suivi des équipements
  • Accès mobile
  • Base de données de clients
  • Commerce et industrie
  • Devis
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Planification
  • Signature électronique
  • Suivi du temps

Logiciels similaires

Avis les plus utiles sur Housecall Pro

Housecall Pro Getting Better With Age.

Publié le 24/09/2019
Brian E.
President
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve.

Avantages: Seamless integration with Quickbooks is the most important feature. Once we learned to categorize where we wanted charges to show in QB such as "Labor" or "Material & Supplies" then reconciliation became easy. Software is easy to navigate and customize. Scheduling service for our customers is a major feature and increases customer confidence. Our A/R has improved dramatically. More of our customers use the pay online feature and the ability to accept cc payments is a huge plus. Admin settings allow to set cc minimum payments and employee access through mobile app.

Inconvénients: Would love have an attachment icon in customer history window indicating service calls that have attached photos or documents uploaded without having to open each one individually. I would also like to have the ability to record customer equipment Model & Serial #'s and connect services to particular equipment. Example: Customer has (5) individual air con systems. Enter Model & Serial #'s, and name systems. Then all future service at that site can be attached to a particular piece of equipment with the ability to run a report. Options for "Summer" & "Winter" maintenance to run reports for recurring future would also be on my wish list.

Great Product

Publié le 23/09/2019
Jennifer D.
Office Manager
Génie mécanique ou industriel, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: MY overall experience has been great, whenever i need customer service they are available and always helpful via chat or phone call

Avantages: The owners were use too and liked a different dispatching/invoicing system. When I was hired as the Office Manager I was trained to use that system but always felt like it was out dated and not user friendly. I ran across an ad for house call pro on social media. I immediately loved what I saw, the ease of the program and how customers could make payments online and leave reviews for our business and technician experience. I showed the owners and we made the switch to housecall pro and have never regretted it.

Inconvénients: I wish the system could notify me when my technicians went in route, started there job and finished there job. Wish some sort of push notification or a chime when the dash board is open

HCP listens

Publié le 20/09/2019
Ben H.
Founder
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We enjoy using HCP. There the best we've used by far, and we've used camelot and servicemonster. The Mastermind was helpful and we get the feeling they overall care and are out there to make us better. Our clients rave about the omw's and finishes communication. I love texting through the app (although I wish you could see/use that from the desktop). It simply makes us look more professional and it usually works... which is more than I can say about other services.

Avantages: I like that a conference call was set up with me to discuss a major issue I had with billing multiple contact/dept clients. They listened to my concerns and within 2 hours made a change to the software they we now utilize on a weekly basis.

Inconvénients: There's still a few buttons that need to be accessible a little easier. For instance, the client search has too many steps to be the single most used button. (that's why we have hcp is to keep track of our clients info etc. (too many un-needed steps). You've made me click the client page, then I have to select the search bar... which happens to be on the opposite end of the screen. Either have the search bar auto fill (start curser there) so we can click client, and then start typing the clients name, or (my preference) add the search bar to the header and have it accessible from every page. 2nd biggest fix requested: I really wish we would get a notification similar to when a invoice doesn't connect with QBO properly for when our text and emails don't go through to the client. We love the software so much that we use the omw, finish tabs as well as sending estimates via email... and it's frustrating hearing the client didn't receive the notification only to then learn we had a missing letter or wrong digit etc. that we could have caught initially. It makes the client feel like we've forgotten them when they are expecting the notification and we do our part, but they don't receive it.... and we don't know that it didn't get completed.

Why House Call Pro

Publié le 21/09/2019
William K.
Owner/Piano Technician
Musique, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My availability calander being available to customers who visit my website is the number one reason I've doubled my business in the past year.
I'm thrilled with it.

Avantages: About a year ago I got a call from someone from House Call Pro requesting to schedule a demo on my laptop.
I requested an in person demo.
I went to San Diego and talked with the amazing people there.
I was told I could have a software that would allow my customers to schedule an appointment online from my website. I was floored because I was looking for exactly that. Plus they could set me up so after I was finished with a service call I could send my customer an invoice that they could use to pay me with a credit card and also I could use the software to record that they payed by check or cash as well. I would have a complete CRM and at a very affordable price.

Inconvénients: I realized early on that in order for me to benefit from using this software I'd have to really use it to it's full potential.
Most if the time if I dropped the ball it was because I did not fully utilize the full capacity of the software.

House call review

Publié le 20/09/2019
Barry C.
Owner
Urbanisme et architecture, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: App use experience is phenomenal. I have written estimates In a time crunch in the driveway of the customers house b4 a sales meeting. While not ideal, the ability to have something for my client rather than nothing is all the difference. Only Houscall makes this possible.

Inconvénients: Housecall over all gets 5 stars , no question about it. The only reason I gave 4 stars is some areas is because I am seeing the potential of the product and would like to see house call achieve that potential.
Web based use is definitely not the same experience as the app. Pages bog, cursors lag, and it takes time to write proposals and navigate.
While the organization of the web based platform is truly superior, the navigation is not.
I choose to log on the web based platform because of the clarity and organizational benefits but I often find myself frustrated, losing unsaved pages or saying “ common”.
With that said there is nothing that even comes close to what housecall offers me so take that criticism in perspective to the the truly awesomeness of house call as a whole.
I would like to add that house call software engineers have come up with some great ideas! Ideas I never knew I needed but now can not go with out.
Features such as street view and home value in the customers page is very helpful. Other helpful features SA colab with employees and sales updates, employee tracking and credit card processing on site are In app features I have been introduced to that I can’t live with out. These features may not seem like the back bone of your business head on but i can tell you in hindsight they all add up and contribute to your over all competitive edge.

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