Booking Factory

par The Booking Factory

4.5 / 5 11 avis
Booking Factory

Logiciels les + demandés


Pour qui ?

A hotel marketing and booking system for independent hotels and b&b's

Notes moyennes

11 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 5 / 5

Informations sur le produit

  • À partir de $60/mois
  • Prix Monthly Depending on Room Count
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • The Booking Factory
  • http://www.thebookingfactory.com/
  • Fondé en 2014

En savoir plus sur Booking Factory

The hotel management and marketing automation platform for independent hotels. Founded by two incredibly experienced hospitality professionals to meet the needs of independent hotels moving to a completely digital management solution.

Booking Factory - Fonctionnalités

  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs

Avis les plus utiles sur Booking Factory

worth the money

Traduire avec Google Translate Publié le 28/04/2017
Sirichol S.
Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I own this hotel and was using another program to manage it. When I changed to this program, all the workflows were much easier and more efficient. However, there are some flaws. Sometimes the program doesn't work and it has a lot of errors. You click on the program and nothing happens. I think it's the problem with the cloud storage of the program. The support team in Thailand are slow. Sometimes, it seems like they don't know the functions of the program as I asked and they told me they would find me answers. And trust me, they take forever to answer. All in all, it's worth the month and it makes my hotel management more efficient. ps. Since the customer support in Thailand is very slow, I asked if there was a manual so I can find the answer myself, they said no. Oh, well.

Avantages: - efficient level
- makes property management very easy
- automatically linked with OTA; booking.com, agoda.com, expedia.com

Inconvénients: - lots of errors
- very slow customer support
- limited function; export customer data to excel

Réponse de l'éditeur

envoyé par The Booking Factory le 28/04/2017

Thanks Sirichol for your review, I have your request for export customer data into excel and it will come soon I promise :)

Our Thai reseller currently covers support but it seems there are some issues here which I will look into so thanks for bringing it up.

Cloud software can sometime run into problems with certain browsers and internet connections. I think an important job for us moving forward is to provide better online manual for our users so thanks for this recommendation

Regards, Evan

Very flexible and effective booking system at a great price- customer service is great!

Traduire avec Google Translate Publié le 07/06/2017
Chelsea A.
Office Manager
Vins et spiritueux, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The customer service team has been super helpful and efficient in setting up our rather complex booking system for our business property in France. So much more effective and flexible than other booking systems we have used in the past and at a very reasonable cost! We were able to completely tailor the booking system to suit our business needs which other booking systems do not offer- we tried MANY!
The booking system has everything we need on one platform whereas previously we had to juggle various websites and calendars making bookings very complicated- now colleagues and customers can book with ease and have access to all the information they require for their trip. We will be using The Booking Factory for all future properties. Thanks again for your time and patience!

Réponse de l'éditeur

envoyé par The Booking Factory le 07/06/2017

Hey Thanks Chelsea, Your internal system required quite a few changes from us compared to a standard hotel or B&B! I'm happy it's all working well and the employees find it easy to search and book available rooms easily. It's a shame your beautiful properties are not available to the general public!

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