Alpega TMS

Commentaires: We use just the Call-Off product now, but looking at the TMS product also.
Excellent Support in the U.S.

Avantages: ease of use for shippers and carriers
information organized in a logical format
great visibility
filter function helps manage shipments

Inconvénients: system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't.
Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.

Commentaires: We were the first U.S. company to start using Transwide. We utilize the tendering product to get our orders to truckload carriers. It saves us a lot of time and errors in the tendering process. Our carriers like it a lot with the 24/7/365 system availability.

Avantages: Simplicity of use and clear organized transport order information for the users.
Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems.
System updates are always done on weekends.

Inconvénients: Screen changes are a bit slow (about 15-30 seconds per screen).
Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.

Commentaires: Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to conduct business in the manner it needs to, to best serve our customers. The customer service team in Pittsburgh is always willing to help, and make it a priority to help find ways to make the system work more for our needs. CSR is always on top of finding solutions, and if she doesn't know the answer she makes sure to search one and get back to us.

Avantages: This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.

Inconvénients: The notifications are sometimes delayed, on when they are going to have outages.

Commentaires: We choose a solution that offered more than we needed, and therefore we had to abandon it.

Avantages: Very comprehensive solution, offered dock scheduling and inter-company organization on an advanced level

Inconvénients: Difficult to navigate and tailor to needs of particular business

Commentaires: Transwide allows us to manage our business versus our carriers managing our business for us. Demurrage costs have been slashed by 75%.

Avantages: Click of a few icons and loading schedules are there and we know what is facing us for the next few hours - until it changes of course based on drivers or customer requirements.

Inconvénients: Logs you out after x number of minutes of inactivity.