Salesforce Analytics Cloud

"One of the best visual BI tools on the market"

Avantages: If your company is heavily invested in Salesforce and it's your go-to system record and you aren't using Wave - you need to seriously consider it. It has a learning curve, but not unlike any other BI tool. It has dashboards that come out of the box that can be useful for some but otherwise is extremely customizable. They are continually investing on the platform and providing improvements, still some to be made.

Inconvénients: If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first (ie: building lenses - or datasets) and it may take some time to grasp. It can also be expensive, but in our case it has more than provided value for our team to help improve decision making abilities. My one biggest fault with SFDC is that any kind of real time support service is an add-on, so you'll need to be patient if you require help.

"Amazing platform for Amazing Analytics"

Avantages: Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.

Inconvénients: It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.

"Beware of the server your service is on. "

Avantages: It has lots of customization functions which are great but time consuming. Reporting functions are nice but you need to dedicate the time to get it right.

Inconvénients: Our services were on one of their servers that went down. This crippled operations and sales for a full day. Although we appreciated the constant updates about their fix, there should have been safe guards or back ups that would help them avoid these situations.
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"Best Visual Reporting and Dashboard Tool"

Avantages: I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.

Inconvénients: We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.

"Great BI tool if you know SAQL"

Commentaires: we use wave analytics to product sales and service dashboards

Avantages: Produces great-looking dashboards that work within salesforce enviroment

Inconvénients: difficult to create dashboard with out a good understanding of sql and sqal