VBO Tickets

VBO Tickets

par VBO Tickets

Qui utilise VBO Tickets ?

Beaux-arts et arts de la scène, comédie et improvisation, concerts et festivals, structures universitaires, entreprises et conférences. Ils connaissent parfaitement vos besoins et ont la solution pour vous aider à prospérer.

Description de VBO Tickets

VBO Tickets est une puissante plateforme de billetterie tout-en-un qui aide les organisations à prospérer ! Ils fournissent une plateforme basée sur le cloud intégrant les technologies les plus avancées en matière d'événements, de billets et de clients. La plateforme est accessible via des plug-ins intégrés directement sur votre site. Ces solutions offrent une personnalisation et une flexibilité qui vous confèrent un contrôle incomparable sur votre expérience client. Créer, gérer et commercialiser vos événements, votre billetterie, vos abonnements, vos dons et vos clients n'a jamais été aussi facile !

Informations sur VBO Tickets

VBO Tickets

https://www.vbotickets.com

Fondé en 2012

Prix de VBO Tickets

VBO Tickets n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

VBO Tickets - Fonctionnalités

Logiciels de billeterie
Billetterie en ligne
Billetterie mobile
Billetterie sur place
Borne de billeterie
Cartes d'abonnement
Courtage de billets
Gestion de site web
Gestion des concessions
Gestion des données client
Gestion des employés
Gestion des promotions
Impression à domicile
Lecture de codes-barres et de tickets
Plan de salle
Point de vente
Réservations de billets
Billetterie
Budgétisation
Conférences/Conventions
Enquêtes et feedback
Gamification
Gestion des badges
Gestion des bénévoles
Gestion des expositions et des fournisseurs
Gestion des parrainages
Gestion des réservations groupées de chambres
Mariages et fêtes
Promotion sur les médias sociaux

Avis sur VBO Tickets

Afficher 5 avis sur 76

Note globale
4,8/5
Facilité d'utilisation
4,2/5
Service client
4,8/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,7/5
Paul I.
Executive Director
Arts de la scène, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/06/2019

"A Symphony of value"

Commentaires: Our experience with VBO has been outstanding! VBO has dramatically transformed our ticketing from a manual system. Not only can our patrons see and easily buy online, but we have complete control allowing dynamic pricing. We also have real-time information about who is buy and what is being purchased, critical needs to allow meaningful patron analysis.

Avantages: We were looking for an affordable, clean, cloud-based ticketing solution. We needed to be able to let our patrons choose specific reserve seating and also enable staff to manage box office and season subscriptions. I especially like the fact that cost is entirely transactional with no upfront fees, no annual subscription or added training costs or support costs. I've also been happily surprised with the outstanding online and phone support.

Inconvénients: Onboarding was a bit difficult as there was limited formal training. However, the online tutorials are good and online/phone support is exceptional. My primary issue with the platform is what it doesn't do. While it allows basic, online donations, it is far from an integrated donor platform. As a result, we have to maintain multiple platforms to accomplish all our tasks. However, I feel that is a very reasonable compromise for the value/price of the platform. There are also limits on the visual product; seating charts are good but could be presented in a stronger, more patron oriented manner such as using a visual picture of the auditorium and allowing a patron to click on a specific section.

  • Provenance de l'utilisateur 
  • Publié le 04/06/2019
Carey H.
Business Director
Divertissement, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 03/06/2019

"Great for traditional theaters, not versatile enough for ad-hoc performances"

Commentaires: The system is reliable and solid in what it does. Support does their best to help you find workarounds for non-traditional theaters, but are unwilling to consider enhancement requests without paying for the development. My one actual technical issue (notifications of credit card failure self-dismissed to quickly for the user to read) has been pretty much ignored. I recommended VBO for my local community theater, even with all of that because it does work well for that model. It absolutely is a bear for the rest of us (I run an improv theater).

Avantages: The interface is generally easy to navigate and figure out on your own. There are so many useful features, it can feel a bit cluttered, but once one learns the process, it handles every aspect of selling. The API is nice for embedding on your own site.

Inconvénients: The entire process — from setup to event management to the API — is centered around multiple performances of one run (show), as per a traditional theater. Setting up one-off shows and shows that run continuously is much more of a burden to maintain. Ad-hoc shows, especially, require that you set up a completely new event, including reminder emails, ticket setup, etc. even if that info doesn't change from show to show. Copying events does not copy all the pertinent information, such as event images. Setting up event dates under one event for ad-hoc shows is cumbersome because the API and the dashboard group them all together.

Réponse de l'éditeur

envoyé par VBO Tickets le 04/06/2019

Hi Carey. Thank you for taking the time to review VBO Tickets so thoroughly. We really appreciate it. We've put a significant amount of time and work into our system for the multitude of features and functionality it provides. In fact, we're always getting feature requests and do our best to gauge the usefulness to all of our clients and prioritize development.

We realize that ad-hoc shows like those at your improv theatre may require a unique approach. In fact, nearly 30% of our clientele are improv theatres. We offer many features with improv and comedy clubs in mind, such as recurring events with a scheduler, copying ticket setup for a new event date, a patron rewards program, global automated messaging for events, and much more.

Your business and the fact that you've recommended us to local theatres, is truly appreciated. Thank you!

  • Provenance de l'utilisateur 
  • Publié le 03/06/2019
Georgie H.
  • Note globale
    3/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    2/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 16/12/2016

"They need to provide a manual"

Commentaires: Customer service was excellent and always available and very much appreciated by me, a not so tech savvy person. But, the website feature access is not intuitive and requires a lot of instruction as to why one should click that to get that report. Other than calling in there are no on-site instructions on how to do specific things. I would use the company again but will need a manual.

Réponse de l'éditeur

envoyé par VBO le 16/12/2016

Thank you for your response. We are adding new video tutorials and content to our knowledge base weekly. If there is general video that you think should be prioritized. please let us know.
I would add, that because your event is one time per year, it can be difficult to go away from our system and come back a year later without some retraining. The good news, is that this information will continue to be updated and expanded. Please let us know if there is anything further we can do to help you.

Team VBO

  • Provenance de l'utilisateur 
  • Publié le 16/12/2016
Lynn V.
Board member
Arts de la scène, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 04/06/2019

"VBO makes our ticketing accessible to all"

Commentaires: We aren’t entirely volunteer Ronn community theater organization. Our board, members, and patrons range in age from five years old to 90 years old. Our biggest fear was having our retired Ticket ladies be able to understand the software and still sell tickets, and our customers being able to transition to an online sale. We have had A fantastic experience with this transition and it has only become easier for us to bring our shows to the community.

Avantages: VBO has the best support and most flexible solution to meet all of our ticketing and registration needs. After evaluating numerous Solutions, but ease-of-use during set up all the way through the user experience has been a game changer for us. We went from selling 80% of our tickets In person or at the door to selling 95% of our tickets online. This helps us forecast revenue, understand the number of volunteers we will need at events, And communicate easily with our ticket buyers before and after events. Our ticket sales have increased dramatically over the past two years

Inconvénients: After selling well over 30,000 tickets a year the number of complaints from users or ticket buyers have been able to be counted on two hands. Usually the complaint is that they don’t know how to scroll down to put the tickets in the cart. That has literally been the only complaint and it happened about 10 times.

  • Provenance de l'utilisateur 
  • Publié le 04/06/2019
Chris crotty C.
General Manager/Owner
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 02/12/2017

"Powerful but sometimes confusing; lots of upkeep for optimal use"

Commentaires: Runs ticketing and merchandise sales for my theater.

Avantages: VBO offers a lot of features and options. Plus the company is willing (or used to be) to develop new features if you make a strong case. Ease of integration with existing sites is fairly easy. Customer support is generally quick, responsive, and thorough. The platform has never gone down in our many year use, so it's definitely stable.

Inconvénients: The interface can be confusing at times. Also, the software glitches at times when using the Box Office function, e.g., asking for full account info when you don't want to add all fields. Usually logging out and in fixes the problem. Another minor complaint: when you copy and event, it won't automatically update the "end sale" by the relative date; you have to set it manually.

Réponse de l'éditeur

envoyé par VBO le 04/12/2017

Hi Chris,

Thank you for the positive feedback you provided for VBO Tickets! We pride ourselves on our reliability track-record and responsive, professional Customer Support. We also appreciate your constructive feedback and will continue to make ongoing improvements to the system.

We currently provide solutions for fifteen CSz Cities and have built some wonderful features specifically for the CSz organization over the years. We greatly value your business and all of your feedback.

Thank you for being a valued client!

Rique Villa
VP of Sales
VBO Tickets

  • Provenance de l'utilisateur 
  • Publié le 02/12/2017