SkuVault

Ease of Use and Customer Service

Avantages :

Customer service is on point in terms of timely support and helpfulness. Calling and getting an answer on questions helped quite a bit. The WMS is great and very responsive. Integrations went smooth.

Inconvénients :

The times at which it updated inventory to the store was debatable as in time frames. I ran into inventory issues especially with low stock inventory. I found the scanning process of the SkuVault was very repetitive with extra steps when used in conjunction with other shipping software

Exactly what we were looking for.

Commentaires : Excellent experience, almost no issues what so ever. If we do run into a problem, their customer support is fast, clear, and helpful. The implementation and initial setup was a longer experience than we thought, but because we had a lot of internal decisions to make, but their implementation team was always available to help.

Avantages :

Some features are daily essential to our business model, such as picking items, quality control, inventory management, reordering and replenishing, the ability to use scanners, multiple users, etc...

Inconvénients :

Perhaps the interface and layout of how the products and catalog are displayed could be more flexible and adjustable.

Over Promise - Under Deliver

Commentaires : Worst software experience for me personally in nearly 20 years of online sales and data management.

Avantages :

The user interface is decent to look at.

Inconvénients :

Cannot handle multiple DCs, Cannot handle data edits, Support generally does not solve the problem the first or second time, Gave us false information on sales calls, DO NOT trust what they tell you on those calls, Never ending connectivity and data issues with Channel Advisor, I could go on... but I need to work on said data issues.

Amazing Software - Must have for small business

Commentaires : Amazing experience. These guys are the best.

Avantages :

Love the ease of use. Tons of videos and help articles to explain how to do anything in the software. If that doesn't help, then they have amazing customer support. They are always innovating the software to make things more streamline and cater to other industries. Another pro is the product feature submission. If you have a suggestion on how making something more streamline, they welcome these ideas.

Inconvénients :

The only thing that was challenging was getting the 10's of thousands of sku's set up in the system and barcoding everything but that is something that is unavoidable with any software. My other con was that I didn't use this sooner :)

SkuVault is the Industry Leader in inventory management for SMB's

Avantages :

I researched at least a lot of different tools before coming to SkuVault, but I chose SkuVault because they were obviously customer centric throughout their sales, onboarding and support. Their sales team met with me and thoroughly answered all my questions and made sure everything I needed could be managed in SkuVault. Their onboarding team put together a custom implementation plan and met every week to make sure things were set up properly. As we continued to use the system, support was on point to quickly answer any questions we had.

Inconvénients :

We are currently only utilizing a fraction of SkuVault's offering. It would be nice to have a more streamlined user interface that only showed what we are using and hid what we are not using. This would help us in onboarding new employees and limiting mistakes.