Description de Actionstep

Actionstep est un système complet de gestion de cabinet juridique, intégré dans le cloud, avec à son cœur l'automatisation. Actionstep utilise le flux de travail pour éliminer les tâches administratives des cabinets d'avocats et simplifier la façon de travailler. Actionstep propose 3 plans de produits pour offrir une excellente expérience et une excellente valeur aux entreprises de tous types et de toutes tailles. En donnant aux avocats le temps libre pour écouter, intéressez les clients et faites la différence envers eux, chaque jour.

Qui utilise Actionstep ?

Pour les cabinets d'avocats soucieux de l'entreprise qui veulent simplifier leur façon de travailler, automatiser leurs processus uniques et optimiser leurs résultats juridiques.

Actionstep Logiciel - 1 Actionstep Logiciel - 2 Actionstep Logiciel - 3 Actionstep Logiciel - 4

Actionstep ne vous convainc pas tout à fait ?
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Avis sur Actionstep

Note moyenne

Note globale
4,3
Facilité d'utilisation
3,9
Service client
4,1
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
54%
4
33%
3
8%
2
3%
1
3%
Daniel Danny
Daniel Danny
Principal Legal Director (Australie)
Utilisateur LinkedIn vérifié
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Stick with it - it's amazing

5,0 il y a 3 ans

Commentaires : Overall, it has been fantastic. [SENSITIVE CONTENT HIDDEN] was incredibly helpful, easy going, and keen to answer my questions. [SENSITIVE CONTENT HIDDEN] also incredibly knowledgeable and honest in his suggestions, I think he was one of the main reasons I decided to proceed with Actionstep - and I am very happy with that decision.

Avantages :

The features and functionality built in to Actionstep are amazing. This is a company that actually understands legal practice and legal software. I am impressed that Actionstep offer features that should be standard in every legal software, but aren't always included.

Inconvénients :

It does take some time to get used to it and to actually make it work for you. The key is to actually spend time using it and customising it to your needs. This isn't a plug and play solution out of the box, and firms will need to take time to make sure that they have configured it to meet their needs.

Réponse de l'équipe de Actionstep Software

il y a 3 ans

Thank you Daniel. Fantastic to hear you are making the most of the functionality built into actionstep - we pride ourselves on being an All-In-One solution. If you have any questions - please don't hesitate to contact our support team on support@actionstep.com or in our in-app chat.

Carol
Carol
Attorney (É.-U.)
Utilisateur LinkedIn vérifié
Services juridiques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Lots of Customization options, but lacking some basic common sense

4,0 il y a 4 ans

Commentaires : Mixed. A number of positive features, but also a number of time consuming and expensive issues to set it up and keep going, and almost "TOO" much for our needs, since it is missing some simple features.

Avantages :

For a small law office, there is a lot of potential to customize the matter setup and use different workflows. Also as a supervisor there is complete transparency so I see everything my support staff is doing, I like that the system does a complete backup of saved documents and matters. The Home page is very workable. And the timekeeping functions are good. I also really like the Microsoft Outook integration, even if I keep having to reboot it.

Inconvénients :

First, something simple. Make an "out of office" message available through the email system. When I set this up on my outlook, then even though it is integrated, if the client sends an email directly through the Actionstep platform,they do not receive that out of office message. Second, the billing system is not user-friendly. First, the billing templates are a lot harder to set up than they should be, even with the pre-made templates. Second, the trust accounting is difficult to integrate into the bills. Yes, it is there but not in a way that is client friendly. Third, this is so simple I fail to understand why it isnt in place. Make some simple billing features automatic like the ability to print aging on a bill. They have a form for it but it just looks weird! And why shouldn't you just be able to carry over onto a new bill in an easy way. Other case management software has this in a very easy format. Also, when we upgraded to the new billing format there are some ongoing and permanent glitches that make my bookeeper's job harder. Finally, this is a costly system compared to some others in the legal field. And we have received word that the cost is increasing. We will be in the process of reviewing other options. We may decide to stick with Actionstep since there are a lot of good features, but we don't feel strongly enough to keep it with a price increase down the road, even if we are "grandfathered" temporarily. We hired a consultant to help us get it set up.

Réponse de l'équipe de Actionstep Software

il y a 4 ans

Carol - thanks for taking the time to write the review. We really appreciate your positive comments about Actionstep - particularly regarding transparency and Microsoft Office Integration. You have a number of suggestions which I am going to take to our product development team - hearing feedback like this is really helpful for us in planning out future product development work. We will be in touch with you directly to discuss these further. Thanks again.

Utilisateur vérifié
Lawyer (Canada)
Utilisateur LinkedIn vérifié
Services juridiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

So close!

3,0 le mois dernier Nouveau

Commentaires : Main features looked good enough, but without the ability to charge 2 sales taxes this was a non-starter for me.

Avantages :

The automation is fantastic. Once you learn how to use the triggers and actions effectively you can run a much smoother operation.

Inconvénients :

No option for 2 sales taxes, which is essential in my jurisdiction.

Brahm
lawyer (Canada)
Services juridiques, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Actionstep still the best but not yet perfect

5,0 il y a 2 ans

Commentaires : Overall, I've been very happy with Actionstep. I get the most satisfaction when I get a new client and need to create a document that I have set up document assembly for, and am able to generate in seconds a document that would have taken an hour or more to create manually.

Avantages :

Document assembly tools are the most powerful of the many cloud based law practice management systems I have looked at. CLIO's document assembly comes close, but not quite as powerful. It is also the most customizable cloud based law practice management system I have tested.

Inconvénients :

Options for integration with accounting and invoicing software is fairly limited. Learning curve is a bit steeper than other cloud based systems. They seem to have heard these concern and over the past four years that I've been using Actionstep, and their development team has making progress on these two fronts. They aren't perfect yet, but they seem to be continually improving.

Réponse de l'équipe de Actionstep Software

l’année dernière

Hi Brahm, Thank you so much for your fantastic review. Its great to hear you are saving hours using our Document Automation functionality! Should you ever have any questions or would like to learn how how to get even more out of Actionstep, please do not hesitate to contact our customer success or support teams Thanks

Gary
Attorney (É.-U.)
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Small NY Metro Area Law Firm, T&E

5,0 il y a 2 ans

Commentaires : We find it perfectly fits our needs.

Avantages :

Comprehensive features, simple interface

Inconvénients :

Like all similar programs out there, use of templates and other excellent advanced features requires regular use, or expense of consultants.

Réponse de l'équipe de Actionstep Software

il y a 2 ans

Hi Gary, Thank you for such a positive review. In regards to your comment on making use of templates & advanced features - we are making these more accessible to all users by producing more guides, videos, webinars & product tours. These are all free to access & will be kept up to date as we release & improve features. Should your firm need a more hands-on solution, we have expanded our Customer Success team who can help guide you to the right guides or put you in touch with a partner who can assist. If you need any help or have any questions, please do not hesitate to contact our team at support@actionstep.com Thanks again.