Rentals United

Promesses non tenues et aucun service client

Commentaires : Promesses non tenues en cascade.
Le commercial a massivement menti au départ en présentant Rentals United comme un outil parfait à coupler à notre PMS, BookingSync.
La réalité est que BookingSync a fait tout son travail d'intégration et que Rentals United n'a rien foutu à part encaisser notre argent : aucun service client, un suivi technique en dessous de tout, lent et trop souvent inexistant.
Une réelle catastrophe pour nous.

Avantages :

Au départ, Rentals United m'a été vendu comme un channel manager performant qui me permettrait d'augmenter fortement le nombre de plateformes avec lesquelles j'allais pouvoir travailler et sur lesquelles proposer mes hébergements à la location courte durée. Il s'agissait de coupler Rentals United à BookingSync qui est notre PMS.

Inconvénients :

La synchronisation avec BookingSync est extrêmement mauvaise. C'est tout simplement un scandale de la proposer en l'état. Rentals United n'a jamais fait quoi que ce soit pour améliorer la situation alors que BookingSync, de son côté, a toujours fait le maximum pour nous aider.

Overall great company, there are some part still can improve and grow together

Avantages :

Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company

Inconvénients :

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

Great product with very efficient team for onboarding and support

Avantages :

Very easy to use, nice design, reliable, excellent support team The support team is the key employee for us ! He is details and customers oriented and has always find solutions for us. Definitely an amazing employee ! Key Account Manager is also very professional and helpful.

Inconvénients :

The process to multi connect our properties to OTAs could be easier sometimes as we get lost in the different ways... Would love to have one click button to multi connect ;-) and to bypass the administrative registrations. A more dynamic tool to set up prices could also be a great edge.

I need to use service further.

Commentaires : poor, need a good or improved service

Avantages :

accesss is good, idea is good, but not working well

Inconvénients :

no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise.

Powerfull channel manager, but withour any futures

Commentaires : I don't like them, but I need them...

Avantages :

They have integration with planty of booking channels, but general they focus on high number amount of integration not on important ones. They don't have integration with VRBO and Home Away, one of the most important channels on earth... Also, they are poor in tools and futures... With this high price they should be multi task app

Inconvénients :

When something broke or I need some information, you wait ages for replay and sometimes you didn't get correct answer. I'm sick even when I think that I need help from support. Also they not polite and nice Integration, should be with more important channels

One of the most advanced and easy to use channel managers for vacation rentals.

Avantages :

- Usability - Many channels are well synchronized in terms of content as well as rates & availability. - Great onboarding team and recommendations concerning the different channels - Easy to understand API & Documentation for PMS integration

Inconvénients :

- Some items do not get correctly synced - Content syncs only once automatically and not after each change - Message integration with automated messages, would be great to efficiently communicate directly with clients of all the different channels

Good potential, very poor/non existent customer service

Commentaires : It could be a good software but lacks in customer support

Avantages :

It's easy to use and well designed. A good number of channels available for connection. A fixed price per month is good if you receive a good amount of reservations.The only problem is that it does not deliver what's promised.

Inconvénients :

The biggest issue of this product is the customer service. Before I paid the subscriptionI have been literally chased by their salesman, available at every time and day of the week. After the first purchase they never responded before a couple of days time and NEVER deliver what they promise. I have been dealing so far with 3 different people, all of them left their position with no notice leaving me sending emails to empty desks. It's presented as a time saver software but it actually takes lot of time only to have the channels actually connected. On the dashboard the channels look connected but if you check channel by channel you would discover they were not active at all. Lot of problems with Expedia with wrong push of the rates all the times. I think it could be a good product if they only would invest more in customer support and less in sales. Selling a product is relatively easy, keeping a customer is the hard part.

worst support in life. all reviews fake

Commentaires : run away from them.
save both nerves and money the connection response takes 3-6 days.
reply mail 2-20 days. this is not a joke.
they torture me

Avantages :

Do not answer the phone

Inconvénients :

i unfortunately I'm their client

Very professional mentoring by Max Medina, honest and always available. 100% recommended.

Commentaires : Good service, more reservations!

Avantages :

Reliable, fast, good connection, very easy to handle and great selection of the most important channels

Inconvénients :

At this point I don't have any cons about the software. More PMS options would be nice for the future

Great and interesting experience

Commentaires : just started
we'll see in the future

Avantages :

easy to be used and great design all information are at hand good assistance from the team, smooth first access

Inconvénients :

the need to contact directly the channels; it takes quite long especially with the "big ones"- so maybe better agreements with them would be appreciated

Avoid unless you want to have duplicate booking and inaccurate calendars.

Commentaires : If I could give this company zero stars I would. This has to be the worst channel manger software ever. It is simply not fit for purpose. It fails miserably to protect from double bookings which is the whole point of it. There staff are shockingly bad, well except the super sales person who persuaded us to sign up. They blame everyone except themselves, one excuse after another. We will be suing them... AVOID

Avantages :

The software is not fit for service. It fails to sync correctly, an issue they are well aware of but they continue to sell this to innocent parties.

Inconvénients :

The software should not be sold to anyone who needs calendars to be synchronised as it if not accurate.

Growth

Commentaires : Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations! The support and guidance provided by our Account Manager [SENSITIVE CONTENT HIDDEN] was World Class. We can't thank her enough for her help throughout the research process and then the frequency with which we received updates and suggestions for promising channels. She was readily available for questions and was a large part of how successful the integration was.

Avantages :

The software is so user friendly! The ease of which one can upload,edit and push their portfolio made the entire process as straightforward as one could want. That partnered with the elite level customer service made the entire experience a wholly positive one. The API's were reliable and we didn't suffer any connection issues with any of the major channels.

Inconvénients :

Nothing bar a few system outages but these were communicated to us and resolved very quickly.

The Juice is NOT worth the squeeze

Commentaires : We were looking for exposer on the "map pack" basically Googles exposer for hotels in our area. This service was supposed to provide this. In a round about way it did but units were so obfuscated we did not see any return on our investment. Exposer on their channels was time consuming to set up, payment to and from Channels(vendors) vary, trying to create a uniformed policy was not possible. We did not file an account closer ticket so our account renewed when we ask for a refund the denied it. Even though we had not used this service at all in 4 months. Not impressed.... On a up side their customer service response was quite good.

Avantages :

Tons of channels to advertise on, no idea on ratings of channels .

Inconvénients :

Every channel you set up has a different policy, you have to set up each one separately, not worth the time and effort, for the amount of exposer and return we received. Payment options vary from every channel. a uniformed accounting system would be amazing, but not available. We canceled our account after 10 months, and pulled all our units from service, we did not file an account closer ticket, our account renewed, we ask for a refund,( we were not using the service ) and was denied. Not what I would call "Customer oriented". We do not use this service now and will definitely not use them in the future when our needs or goals change.

Don't be fooled by the advertising

Commentaires : all of the above.
I would not waste my time with the software as what they say and what they do are different.

Avantages :

so far the system has not had any pros, the system does not function correctly and the support is slow.

Inconvénients :

Customer support is slow and not very helpful. First the we did the download from Airbnb all the data was incorrect and far from complete, when I asked the set up assistant why she said its my issue and I have to manually input everything. The system is majorly flawed and when it downloads it cant handle the information and if you ask all you get is oh well you should manually do it all. Not a good response considering there is all the information needs to be manually checked and re input and all the wrong information deleted. The rentals united system is basic to say the best and not attractive to use, completely different to what they represent, thats why there is very limited look as the system pre paying money. The rentals united system is not easy to use or flexible and to be honest messed with our airbnb settings and blocks you from being able to edit back on airbnb to fix the flaws of the feed from rentals united. If you want support you won't get it here, if you do its not very good and slow. you send in a support request and hours later you will get the wrong question back, you then have to reply and you still don't get any help for what you actually asked about.

Good

Commentaires : Good, could recommend to other user

Avantages :

Quite easy to setup and used, not too technical

Inconvénients :

Updating inventory takes a bit of a time

horrible customer service

Commentaires : Poor experience. No support. Very slow to respond to problems. Our pin location has been wrong for months which really makes our guests mad when they think that they are renting a unit located on the other side of town. We can't get it fixed. We have started getting double bookings. And we can't unblock reservations so we have rooms sitting empty. We had a 9 day reservation that we could not unblock!

Avantages :

Right now, nothing! We use this product because it is the only option with our booking software.

Inconvénients :

They have no online support! You must submit a ticket for help that they sometimes take days to respond to. We have had problems with not being able to unblock canceled or moved reservations . Our rooms sit empty and we are unable to open up to be able to rent waiting for them to fix. The support is non exsistant. When you deal with a product like rentals, you can not get back the missed revenue and you need FAST support that this company does not offer. They need a number that you can call and reach a live person to provide effective support.

horrible servicer

Commentaires : very bad

Avantages :

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly! I asked their customer service to fix the problem on a few incidents and all I got was an email link to support. No one actually initiated a call to me. They are somewhere in Europe. I think in Spain. Maybe they do a better job in Europe!

Inconvénients :

Their customer service is horrible. I used them for a year just for booking.com integration since my CRM was not integrated with booking.com at the time. Every time I got a booking I had to call the guest and get their credit card info. None of the information was integrating to my system. Only the calendar was syncing. Oh.. And their invoices to collect the booking fee were coming in through perfectly! I asked their customer service to fix the problem on a few incidents and all I got was an email link to support. No one actually initiated a call to me. They are somewhere in Europe. I think in Spain. Maybe they do a better job in Europe!

Worst channel manager company I’ve used!

Avantages :

I didn’t find anyone. I thought I was going to have everything synchronized and it was a completely disaster!

Inconvénients :

I have used Rentals United for like a year. The first 2 months everything was normal then I started getting problems with synchronization. Receiving double bookings , getting reservations for less money than syncronized. As there were problems, they decided to take our listings from Booking.com / Expedia down so we have been like 4 months without any connectivity making us lose thousand of dollars! I highly don’t recommend Rentals UNITED at all !

Channel Manager with large number of channels and great support

Commentaires : I have used software and cloud based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support.

Avantages :

It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format. The user interface for many of the rental sales sites for short term rentals is not good in many cases, using Rentals United I could avoid them.

Inconvénients :

It is good software, just the smaller rental sales sites that they allow you to connect to are not good marketing channels for smaller companies like us.

Rentals United is terrific, we are very happy with their dedication and service!

Commentaires : You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love?

Avantages :

Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

Some struggles at first but good support

Avantages :

There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform.

Inconvénients :

There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU.

Very easy dashboard - Excellent service

Avantages :

This is the 3rd year i'm using Rentals United. I'm 100% satisfied with the platform as well as the support i received so far. Whatever problems i've had they were resolved in a few hours. BIG thanks to my two past account managers Andreas and Linda and to my current account manager Bruno Mauro!

Inconvénients :

The only con is that you can't add discounts to certain channels like booking.com. If they can add this, Rentals united will be even better

Great Customer Support

Commentaires : It would be great if they offer channel quality information, such as my property ranking.

Avantages :

The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.

Inconvénients :

Seems a bit expensive. Although the tech support is great, I would be optimal if the software and documentation were better, so as to need tech support less often.

Very good business partner

Commentaires : Bookings from different partners that as a small company was difficult to work directly with them.

Avantages :

The account managers are great! Especially always very helpful! Always looking into any situation we bring to them. I like the channels

Inconvénients :

Serves often crashes, unable to look at reservations, cvc for credit cards missing. That's it! Solve that and you will be the bomb!!!!

Adding lodgings a technical headache. Expensive due to lack of support & slow channel connectivity.

Avantages :

Quick calendar syncing. There are lots of channels to choose from. Seems like company has good visions for the future, i.e. collaborating with bookings on google.

Inconvénients :

Poor customer support. RU is located in Europe and it sometimes takes four to five days for any feedback. You can only communicate by email and the feedback is often impatient and condescending. Payment is upfront for an entire year and goes up dramatically when you add one lodging. The staff then offers minimum support to set up and sync these units with different channels. Notincreasinf revenue since implementing RU.