Qui utilise Appcues ?

Appcues est principalement destinée aux éditeurs de logiciels.

Description de Appcues

Appcues est le moyen le plus simple de personnaliser votre expérience produit sans besoin de code. Les utilisateurs sans connaissances techniques peuvent créer des didacticiels uniques en moins de 10 minutes avec un éditeur visuel facile à utiliser. Des entreprises comme HubSpot, Adroll et Wistia utilisent Appcues pour l'adoption de nouvelles fonctionnalités, l'intégration des utilisateurs, les communications intégrées et plus encore ! Des modèles d'interface utilisateur à intégrer à votre application sont fournis. Vous pouvez créer, publier et mesurer chaque expérience sans besoin de code.

Informations sur Appcues

Appcues

http://appcues.com

Fondé en 2013

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Présentation des tarifs de Appcues

Appcues n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Appcues est disponible à partir de 249,00 $US/mois.


À partir de

249,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement et prise en charge de Appcues

Ressources d'aide

  • Support en horaire de bureau

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Appcues - Fonctionnalités

  • Aide contextuelle
  • Création de contenu
  • Enquêtes et feedback
  • Formation sur application
  • Gestion des lancements
  • Intégration de l'utilisateur
  • Outils en libre-service
  • Prise en charge de plusieurs langues
  • Segmentation du public
  • Validation de données

Plateformes d'adoption numérique : afficher la liste complète

Appcues - Alternatives

Plus d'alternatives à Appcues

Avis sur Appcues

Lire tous les avis

Note globale

4,8/5

Note moyenne

Facilité d'utilisation 4,7
Service client 4,8
Fonctionnalités 4,6
Rapport qualité-prix 4,7

Évaluer le logiciel

Partagez vos expériences avec d'autres acheteurs de logiciels.

Écrivez votre avis !
Jared D.
Customer Success Manager
Logiciels, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/12/2019

"Help Your Customers Adopt Your Platform Quicker!"

Commentaires: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Avantages: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Inconvénients: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

  • Source de l'avis 
  • Publié le 11/12/2019
Anthony P.
Head of Product Marketing
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/12/2019

"So glad I convinced the boss to pay for this"

Commentaires: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Avantages: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Inconvénients: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

  • Source de l'avis 
  • Publié le 05/12/2019
Annie M.
Marketing manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    2 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 05/08/2018

"Good product, awful management"

Avantages: The product is easy to use and you can create several tutorials in few hours.

Inconvénients: They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

  • Source de l'avis 
  • Publié le 05/08/2018
Alan S.
Project Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 11/11/2020

"Great tool for building in-app tutorials"

Commentaires: It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out!

Avantages: I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

Inconvénients: They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

  • Source de l'avis 
  • Publié le 11/11/2020
Amanda B.
Director of Customer Relations
E-learning, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/05/2019

"Appcues = Game Changer"

Commentaires: We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!

Avantages: Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.

Inconvénients: I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.

  • Source de l'avis 
  • Publié le 24/05/2019