10to8

Best choice for scheduling, hands down!

Commentaires : I have used 10to8 for close to 3 years now and it makes scheduling my photo sessions a breeze. The text message feature is a major plus!

Avantages :

What I liked about 10to8 is that along with scheduling, you get the choice to also automate SMS text messages to clients. It also integrates with emailing platforms like MailChimp, so you can add those leads into an email workflow. That streamlines marketing offers without being constantly on the phone with leads!

Inconvénients :

There was a bit of work to do in the beginning to get everything set up, but it's nothing too extreme or that can't be accomplished by anyone just a bit tech savvy!

Easiest booking

Commentaires : I have individual clients booking coaching sessions (both online and face to face.) 10to8 has greatly simplified this process, and with the payment integration and text message reminders -- I'm having fewer no-shows.

Avantages :

This is a great booking system to get started with, because the free version has 98% of the features of the paid... the only limitation is a max of 100 appointments scheduled per month, which is ideal for those coaches, counselors, massage therapists, etc. just starting out. It integrates with payment systems, syncs with your calendar(s), and even sends SMS text reminders to your clients ahead of their booked appointment.

Inconvénients :

The ability to book an entire sequence of sessions is a bit awkward. Although they are working on this features....

Alternatives envisagées : Microsoft Bookings

Logiciel antérieur : Calendly

Pourquoi passer à 10to8 : At this time, 10to8's feature set is stronger, although that may not be true in a few months.

Good for Small business - watch out when you get bigger!

Commentaires : When I was able toset everything up through their online platform myself, things worked fine. The instant I had to start interacting with their customer support team, the service was awful. I had to go through multiple phonecalls to connect to a person who in the right division, and even then my questions through email took weeks to be answered, or more recently are just being ignored.

Avantages :

When we were under 600 appointments a month, we were happy with the service they provided us and it was a reasonable rate.

Inconvénients :

When we grew and required more than 600 appointments a month, we had to go through customer service to build a bespoke program. To move from 600 appointments a month to 900 a month, they wanted to increase my monthly rate from ~$35CAD to $270CAD. It also took weeks to get a response from their customer support team to even get this bloated price. So it's a well priced program up until 600 appointments (under the Bigger Business plan), but if you are ever going to go past that plan, prepare to be gouged. It's unfortunate because I will now need to transfer all of my customers to a new scheduling program as these fees are unreasonable for a small business

Great product

Commentaires : so far so good, no complaints really.

Avantages :

ease of use, visually nice, compatible with WIX and google calendar, Charting option avaialable.

Inconvénients :

Size of files allowed for upload is too small. Need to be careful with the side window as it does not update the patient when you select another patient on the main screen. Many times we have charted on the wrong patient due to this.

Alternatives envisagées : Hippocrate et OpenEMR

Pourquoi passer à 10to8 : Ease of use and installation. Pricing was a second factor.

Great full-feature scheduler

Commentaires : I really like 10to8. You can't beat the price and it's working really well. People set appointments with us often for different reasons. I've also been able to segregate the reasons so that I know what time I'm to meet someone and for what reason.

Avantages :

I like the ability to include calendars for other members of my staff so that they can book their appointments separately. That way, we're aware of whose appointments are whose. This doesn't happen with my currently paid appointment scheduler.

Inconvénients :

It's a bit difficult to set up in order to get things the way you want them and that will be 100% clear to people making appointments. I figured out some go-arounds, but others may not be as tech savvy.

Alternatives envisagées : Acuity Scheduling

Pourquoi choisir 10to8 : Time Trade is just OK. The features are... It has only one, and that's that the appointments make it to your Google Calendar. Otherwise, it's straight set an appointment and go to calendar. The people on my team and my own appointments are added to my calendar, which makes it sometimes confusing. I feel that 10to8 has more of the features I need.

Pourquoi passer à 10to8 : Price and 10to8 just felt better to me and seems like it's more efficient for my clients. That's the main thing. A scheduler has to be user-friendly.