par Coretec Solutions
Pour qui ?
Food Manufacturing, Banking, Insurance and Finance, Energy, Telecommunications, Services and Government.
Notes moyennes2 avis
- Note globale 4.5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4 / 5
Informations sur le produit
- À partir de $8/mois
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Coretec Solutions
En savoir plus sur Complaints Pro
Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process.
One Process across Departments nothing ever falls through the cracks
Seamless cross department processes result in nothing falling through the cracks. Everything is monito
Complaints Pro - Fonctionnalités
- Classification des plaintes
- Gestion des assurances qualité
- Gestion des cas
- Gestion des commentaires
- Gestion des enquêtes
- Gestion des formulaires
- Mesures correctives (CAPA)
- Portail libre-service
- Suivi des médias sociaux
- Suivi des plaintes de clients
- Suivi des problèmes
Avis les plus utiles sur Complaints Pro
Publié le 03/07/2018
We needed something to keep track of complaints and Complaints Pro was everything we needed.
Avantages: It's very important to us to keep strong relationships with our customers and Complaints Pro helps us very much. It's very easy to be able to put everything into this program for our team to review and look back on at a later time.
Inconvénients: As time goes on, I believe Complaints Pro will continue updating their software. Some new updates would be fantastic!
Publié le 09/02/2019
Great enterprise level complaint mgmt
Avantages: Integrates well with salesforce, easy to train on
Inconvénients: the price was a little much but definitely high quality program