Description de JIRA Service Management
Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser. Construit sur Atlassians Jira, le leader du marché pour aider les équipes à faire leur travail, le centre de service Jira offre une expérience de service sans effort, s'adapte à vos besoins, avec des prix et un temps de mise en place à une fraction de ceux offerts par les concurrents.
Qui utilise JIRA Service Management ?
Équipes informatiques. Les entreprises en croissance qui n'utilisent plus les e-mails pour le support, qui veulent une solution à mettre en place rapidement et qui veulent consolider les systèmes en utilisant une seule plateforme à travers l'informatique.
Où peut-on déployer JIRA Service Management ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
À propos de l'éditeur
- Atlassian
- Situé à San Francisco, É.-U.
- Fondé en 2013
- Support téléphonique
- Chat
JIRA Service Management - Prix
À partir de :
- Oui, essai gratuit disponible
- Oui, version gratuite disponible
JIRA Service Management est disponible en version gratuite et propose un essai gratuit. La version payante de JIRA Service Management est disponible à partir de 0,00 $US/mois.
Plans de tarification obtenez un essai gratuitÀ propos de l'éditeur
- Atlassian
- Situé à San Francisco, É.-U.
- Fondé en 2013
- Support téléphonique
- Chat
JIRA Service Management en vidéos et en images
Fonctionnalités - JIRA Service Management
Alternatives à JIRA Service Management
Avis sur JIRA Service Management
Ruban
No 1 ITSM tool
Commentaires : It has drastically reduced time of incident and fixing that issue in a streamlined way and faster. It also helped us to record all the activity during the fix thus helping us to fix the same issue in future more quickly,
Avantages :
I like the alerts and current status of the ticket. I really like the ticket management activity on cloud. Workflow is easy to learn and understand. It helped use to reach client expectation. Good categorisation of issues.
Inconvénients :
Customer support sometimes are taking longer time to respond to the issues.
Hiren
JIRA Service Management is excellent Saas Platform for your ready to use need & with other flexibili
Commentaires : Overall good experience.
Avantages :
JIRA Service Managment is have lots of customization capability & also ready made template is also good. Ready made report is good but for accurate details need more tuning to the reports or create own customize report.
Inconvénients :
When reporting things come in picture that require customization. Also standard ticket type is not good enought for day to day use. So to configure all these need require experience user or consultant to understand your need & configure it.
Nick
Great for Smaller Businesses, not for the Large Enterprise
Avantages :
Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.
Inconvénients :
Form design for your main portal can sometimes be wonky, as navigating through the options takes a bit of getting used to and aren't the most intuitive at first. Workflows are also very simple and complex decision-making based on external data is not readily available.
Alternatives envisagées : ServiceNow
Pourquoi passer à JIRA Service Management : Service Management ultimately was chosen because it integrated perfectly with our Jira instance and allows for seamless story/epic creation from internal customer requests, porting the information over was made very easy by this fact and the workflows you can create between the two are very useful.
Ashish
Life Savior tool for Agile Projects
Commentaires :
JIRA is becoming one shop all for all project management needs.
It also act as a tracking warehouse for all project management and IT management activities in current agile world.
Scrum meeting actions and stories are easy to browse compared to other existing tools on premise.
JIRA is also efficient to manage code control versioning easily by rapidly varying requirements.
It saves a huge cost for placeholder for our IT Asset management when migrated from traditional software
Avantages :
JIRA service management is very use friendly software in day to day project activities. JIRA has been excellent tracking tool for testing bugs, defects easily during entire project cycle. It is very effective place holder for IT asset management and project management phases. JIRA has capabilities to integrate with multiple ITSM management tools and reporting tools for effective reports and dashboarding.
Inconvénients :
New changes for html pages take little more time for loading when moved to production. Version controlling sometimes create hiccups during rollback period.
Alternatives envisagées : Confluence
Pourquoi choisir JIRA Service Management : JIRA is more user friendly and easy to mange across enterprise compared to Excel. Macros behaviors were pain points during maintenance but JIRA resulted as cost effective tool for corporates model.
Logiciel antérieur : Microsoft Excel
Pourquoi passer à JIRA Service Management : It is more cost effective and user friendly software compared to Confluence. It is easy to track for scrum stories and follow agile approach to avoid standard documentation hours
Chris
Ok start, missing some key features
Commentaires : We have a ticket workflow for IT, so things are being tracked now.
Avantages :
Integration with other Atlassian products. Allowed us to start tracking IT issues and requests without having to bring on yet another tool.
Inconvénients :
Would like to be able to more effectively roll out custom support portals for our users, but no native support for custom URLs makes this more difficult. It's too easy for customers to browse around and find portals for other customers.
Alternatives envisagées : osTicket
Pourquoi passer à JIRA Service Management : Went with Jira Service Desk as we are already using Jira and Confluence. This let us avoid yet another tool as well as provide some integration potential (which we're not taking advantage of yet).
