---
description: JIRA Service Management : qu'en pensent les utilisateurs ? Lisez les avis clients sur JIRA Service Management, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités.
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title: JIRA Service Management - Avis, notes, prix et abonnements - Capterra France 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des services d'assistance](/directory/30675/issue-tracking/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser.
> 
> Conclusion : 770 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise JIRA Service Management ?

Équipes à haute vitesse cherchant à moderniser les opérations en connectant développement et IT, offrir des expériences de service exceptionnelles et répondre rapidement aux changements.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 770 Avis |
| Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Atlassian
- **Pays**: San Francisco, É.-U.
- **Entreprise fondée en**: 2013

## Contexte commercial

- **Prix à partir de**: 20,00 $US
- **Type de licence**:  (Version gratuite disponible) (pendant l'essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, polonais, portugais, russe, suédois, tchèque
- **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Biélorussie, Brésil, Bulgarie, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Asset Lifecycle Management
- CRM
- Chat en temps réel
- Collaboration en équipe
- Communication multicanal
- Contrôle du processus d'approbation
- Contrôles/Permissions d'accès
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de projets
- Gestion des accords de service
- Gestion des affectations
- Gestion des audits
- Gestion des billets
- Gestion des capacités
- Gestion des changements
- Gestion des commentaires
- Gestion des connaissances
- Gestion des correctifs
- Gestion des flux de travail
- Gestion des incidents
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tâches
- Gestion des versions
- Mesure des performances
- Outils de collaboration
- Partage d'écran
- Planification des gardes
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et statistiques
- Rapports informatiques
- Real-Time Analytics
- Real-Time Monitoring
- Recherche en texte intégral
- Suivi des activités
- Suivi des problèmes
- Suivi des projets
- Suivi des ressources
- Suivi des statuts
- Support client
- Surveillance et gestion à distance
- Workflow d'approbation
- Évaluation des risques

... et 32 fonctionnalités supplémentaires

## Intégrations (98 au total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... et 83 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels de gestion des services d'assistance](https://www.capterra.fr/directory/30675/issue-tracking/software)

## Catégories connexes

- [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software)
- [Logiciels de gestion de parc informatique](https://www.capterra.fr/directory/10001/it-management/software)
- [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software)
- [Logiciels de gestion des ressources informatiques](https://www.capterra.fr/directory/30077/it-asset-management/software)
- [Logiciels de gestion des services d'assistance](https://www.capterra.fr/directory/30675/issue-tracking/software)

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## Avis

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 janvier 2026* | Automobile | Taux de recommandation : 9.0/10
> 
> **Avantages**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Inconvénients**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 mai 2026* | Télécommunications | Taux de recommandation : 6.0/10
> 
> **Avantages**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Inconvénients**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Utilisateur vérifié** | *1 mai 2026* | Logiciels | Taux de recommandation : 3.0/10
> 
> **Avantages**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Inconvénients**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

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### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5

> **Arti** | *27 avril 2026* | Comptabilité | Taux de recommandation : 9.0/10
> 
> **Avantages**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues.
> 
> **Inconvénients**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version.
> 
> Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners.

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### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Utilisateur vérifié** | *15 mai 2026* | Cabinets médicaux | Taux de recommandation : 7.0/10
> 
> **Avantages**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Inconvénients**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

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## Liens

- [Afficher sur Capterra](https://www.capterra.fr/software/138769/jira-service-management)

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