--- description: JIRA Service Management : qu'en pensent les utilisateurs ? Lisez les avis clients sur JIRA Service Management, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des services informatiques](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.fr/software/138769/jira-service-management Page : 1/32\ Suivant: [Page suivante](https://www.capterra.fr/software/138769/jira-service-management?page=2) > Le centre de service JIRA est un nouveau logiciel de gestion de services que les équipes informatiques et commerciales aiment utiliser. > > Conclusion : 779 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise JIRA Service Management ? Équipes à haute vitesse cherchant à moderniser les opérations en connectant développement et IT, offrir des expériences de service exceptionnelles et répondre rapidement aux changements. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 779 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Atlassian - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Prix à partir de**: 20,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, turc - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Biélorussie, Brésil, Bulgarie, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Alerts/Escalation - Asset Lifecycle Management - CRM - Chat en temps réel - Collaboration en équipe - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion de projets - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des capacités - Gestion des changements - Gestion des commentaires - Gestion des communications - Gestion des connaissances - Gestion des correctifs - Gestion des flux de travail - Gestion des incidents - Gestion des problèmes - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tâches - Gestion des versions - Mesure des performances - Outils de collaboration - Partage d'écran - Planification des gardes - Portail libre-service - Rapports et statistiques - Rapports informatiques - Real-Time Analytics - Real-Time Monitoring - Recherche en texte intégral - Suivi des activités - Suivi des problèmes - Suivi des projets - Suivi des ressources - Suivi des statuts - Support client - Surveillance et gestion à distance - Workflow d'approbation - Évaluation des risques ... et 32 fonctionnalités supplémentaires ## Intégrations (90 au total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... et 75 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software) ## Catégories connexes - [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software) - [Logiciels de gestion de parc informatique](https://www.capterra.fr/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software) - [Logiciels de gestion des ressources informatiques](https://www.capterra.fr/directory/30077/it-asset-management/software) - [Logiciels de gestion des services d'assistance](https://www.capterra.fr/directory/30675/issue-tracking/software) ## Logiciels similaires 1. 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[Milvus](https://www.capterra.fr/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "Perfect Customer service management tool for ecommerce" — 4.0/5 > **Shivam** | *9 août 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. > > **Inconvénients**: The self service article's recommendation system is not that great right now, it have room for improvments. > > Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 janvier 2026* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Inconvénients**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JiRA Works as It Should" — 3.0/5 > **Michael** | *17 août 2026* | Gestion de l'enseignement | Taux de recommandation : 7.0/10 > > **Avantages**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. > > **Inconvénients**: The overhead of this tool requires coding and programming skills which would extend departmental resources. > > My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. ----- ### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5 > **Anit** | *30 août 2026* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested. > > **Inconvénients**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother. > > Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs. ----- ### "Good for Keeping Team Work Organized" — 4.0/5 > **Utilisateur vérifié** | *23 août 2026* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: The main thing I didn't like was the learning curve. There are a lot of features and settings, so the interface can feel a little overwhelming when you first start using it. Some things also take a few extra clicks to find or set up. Customer support and some of the more advanced features may also be more useful for larger teams than for someone with basic needs. > > **Inconvénients**: Overall, I've had a good experience with Jira Service Management. It does a good job of keeping project work and requests organized, and I found the issue tracking and workflow features especially useful. The interface took some time to get used to, but after using it for a while it became much easier to navigate. I think it's a good choice for teams that already use Jira or follow Agile/Scrum processes. For smaller teams, though, the cost and number of features might be more than they actually need. > > Overall, I had a good experience with Jira Service Management. It helped keep our work organized and made it easier to see the status of different requests and issues. Once I got familiar with how everything worked, it was pretty straightforward to use. I think it's a good option for teams that need a central place to manage their work and keep track of requests. ----- Page : 1/32\ Suivant: [Page suivante](https://www.capterra.fr/software/138769/jira-service-management?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/138769/jira-service-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées