Motive

Already a very good solution on its way to become greater and greater

Avantages :

The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.

Inconvénients :

We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.

Hauling with Motive

Commentaires : I am extremely happy with Motive's ELD.

Avantages :

My favorite feature currently is the dash cam. I am able to pull up the dash cam and see the road condition that my driver is experiencing.Motive is easy to use on my mobile and easier on my laptop. The navigating the system is easy to learn. It's a lot to learn but that is a good thing because that means that Motive provides a lot of options for your business.

Inconvénients :

I would like to see the option to upload a fuel receipt and it take pertinent information from the receipt and add it to Motive's IFTA report.Motive is easy to use but there are a lot of features that may be helpful for my business and I'm just not aware of the feature. I'm not sure if there are videos to inform the customer of what is available on Motive.I would like to see an integration with my fuel diesel cards applications. This would increase the simplicity of my IFTA report by only using Motive instead of using Motive and my fuel card app.

Good product- Unethical Company

Commentaires : We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Avantages :

Product ease of use. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Inconvénients :

We are changing our operations and looking to remove (what they call "downgrade" a couple devices). We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Dispatcher's Opinion

Commentaires : It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone.

Avantages :

As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating.

Inconvénients :

I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop.

Motive software is an excellent tool for managing your fleet

Commentaires : When it comes to team collaboration, Motive is a valuable resource. It allows teams to work together more efficiently by enabling clear communication and real-time updates. Whether you're working on a single truck or large fleets, you can use Motive to track progress, share files, and communicate with your team members in real-time. This can help you reduce the time and effort it takes to complete tasks, allowing you to focus more on the work itself.

Avantages :

Motive software is a powerful tool for businesses looking to improve their workflow and boost productivity. Whether you're a small startup or a large corporation, Motive can help you streamline your operations, improve communication, and get more done in less time.One of the key advantages of Motive software is its user-friendly interface. It is designed with simplicity in mind, so even users with no prior technical experience can start using it right away. With clear, intuitive navigation and a straightforward setup process, you can have Motive up and running in no time.

Inconvénients :

The one things I would add would be trip planning in the ELD software package.