Qui utilise SolarWinds N-central ?

Fournisseurs de services informatiques et prestataires d'infogérance (MSP) en croissance.

Description de SolarWinds N-central

La plateforme de gestion et de surveillance à distance SolarWinds N-central est conçue pour aider les prestataires d'infogérance à gérer des réseaux complexes avec facilité. Doté d'une automatisation étendue et d'options de configuration approfondies, de fonctionnalités de sécurité, telles que la gestion des antivirus et des correctifs, et d'une sauvegarde intégrée, N-central vise à aider les entreprises de prestations d'infogérance à gérer efficacement les réseaux complexes depuis une plateforme unique facile à utiliser.

Informations sur SolarWinds N-central

SolarWinds MSP

https://www.solarwindsmsp.com

Fondé en 2014

Prix de SolarWinds N-central

SolarWinds N-central n'est pas disponible en version gratuite mais propose un essai gratuit.

Version gratuite

Non

Essai gratuit

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

SolarWinds N-central - Fonctionnalités

Logiciels d'analyse de réseau
Diagnostic réseau
Gestion des ressources réseau
Gestionnaire de base
Rapports de trafic web
Suivi de l'utilisation d'Internet
Suivi de la bande passante
Suivi des SLA
Suivi des serveurs
Surveillance des adresses IP
Surveillance du temps de fonctionnement
Tableau de bord
Gestion de la configuration
Gestion de la maintenance
Gestion des achats
Gestion des audits
Gestion des contrats/licences
Gestion des demandes
Gestion des fournisseurs
Gestion des stocks
Suivi de la conformité
Suivi des coûts
Accès et contrôle à distance
Audit des problèmes
Contrôles/Permissions d'accès
Gestion de la conformité
Gestion des capacités
Gestion des correctifs
Gestion des licences
Gestion des stocks
Planification de la maintenance
Analyse des comportements
Antivirus
Correspondance des signatures
Cryptage
Gestion des appareils
Gestion des menaces web
Journal d'activités
Liste blanche et liste noire
Sécurité des applications
Gestion de la configuration
Gestion de la disponibilité
Gestion de projets
Gestion des changements
Gestion des contrats/licences
Gestion des incidents
Gestion des problèmes
Gestion des versions et du déploiement
Portail libre-service
Suivi des ressources

Avis sur SolarWinds N-central

Afficher 5 avis sur 33

Note globale
3,8/5
Facilité d'utilisation
3,4/5
Service client
3/5
Fonctionnalités
4/5
Rapport qualité-prix
3,4/5
Devon F.
IT Technician
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    2/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 12/10/2018

"IT engineer review"

Commentaires: Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment

Avantages: Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry

Inconvénients: difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc

  • Provenance de l'utilisateur 
  • Publié le 12/10/2018
Utilisateur vérifié
Systems Engineer
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 25/01/2019

"It works well most of the time, however..."

Commentaires: SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Avantages: Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Inconvénients: -Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.

  • Provenance de l'utilisateur 
  • Publié le 25/01/2019
Phillip H.
Director
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 10/04/2020

"Covid-19 - reduction of services applied after 5 years during a pandemic. "

Commentaires: Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.

Avantages: Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice!

Inconvénients: The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.

Réponse de l'éditeur

envoyé par SolarWinds MSP le 13/05/2020

Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require.

We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020
https://www.solarwindsmsp.com/products/take-control/trial

You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources

Be well. - Shelley O'Brien, N-central PMM

  • Provenance de l'utilisateur 
  • Publié le 10/04/2020
George A.
Lead technician
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 11/06/2019

"N-central is very useful for managing a large amount of Customer PCs"

Commentaires: For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration.

Avantages: N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically).

Inconvénients: I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central.

  • Provenance de l'utilisateur 
  • Publié le 11/06/2019
Utilisateur vérifié
Director of Operations Managed Services
Services et technologies de l'information, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 21/05/2019

"Good Product"

Commentaires: Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product.

Avantages: It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

Inconvénients: Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated. Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional.

  • Provenance de l'utilisateur 
  • Publié le 21/05/2019