ChartMogul

ChartMogul

par ChartMogul

Qui utilise ChartMogul ?

Plus de 800 entreprises d'abonnement de tout type et de toute taille utilisent ChartMogul pour mesurer, comprendre et développer leurs activités, notamment Typeform, Docker, Pipedrive, Pivotal Labs, Leadpages, LiveChat et bien d'autres.

Description de ChartMogul

Améliorer son entreprise d'abonnement. ChartMogul fournit une analytique en 1 clic pour Stripe, Braintree, Chargify, Recurly et PayPal (ou API). Plus de 800 entreprises d'abonnement utilisent ChartMogul pour mesurer, comprendre et développer leurs activités en utilisant Churn Rate, LTV, ARPA et des outils comme Cohort Analysis. Ajoutez des données externes et créez des segments d'utilisateurs personnalisés pour répondre à des questions telles que "Quel est le ratio LTV par canal marketing ?" ou "À combien s'élèvent les recettes récurrentes mensuelles de chaque représentant commercial ?"

Informations sur ChartMogul

ChartMogul

https://chartmogul.com

Fondé en 2014

Prix de ChartMogul

ChartMogul est disponible en version gratuite et propose un essai gratuit. La version payante de ChartMogul est disponible à partir de 100,00 $US/mois.

À partir de

100,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

En ligne

ChartMogul - Fonctionnalités

Logiciels de BI (Business intelligence)
Analyse de la rentabilité
Analyse prédictive
Analyse visuelle
Benchmarking
Fiches d'évaluation (scorecards)
Indicateurs clés de performance
Indicateurs de tendances et de problèmes
Mesure des performances
Planification stratégique
Publication et partage
Rapports ad hoc
Tableau de bord
Catalogue de produits
Facturation récurrente
Gestion de l'impôt
Gestion des annulations
Gestion des demandes de paiement
Gestion des inscriptions
Gestion des réductions et des coupons
Gestion des versions d'essai
Logiciels de gestion des souscriptions
Outils de recouvrement des recettes
Portail libre-service
Prise en compte des revenus
Suivi et analyse de l'utilisation
Bilan comptable
Budgétisation et prévision
Compte de résultat
Consolidation/regroupement
Contrôles/Permissions d'accès
Entreprises multiples
Gestion de la trésorerie
Grand livre général
Importation et exportation de données
Piste d'audit
Scénarios possibles
Connecteurs de source de données
Exploration des rapports
Exportation de rapports
Fonction de glisser-déposer
Prévision
Rapports de marketing
Rapports de ventes
Rapports planifiés et automatisés
Reporting financier
Tableau de bord personnalisable
Traitement analytique en ligne

Avis sur ChartMogul

Afficher 5 avis sur 31

Note globale
4,6/5
Facilité d'utilisation
4,4/5
Service client
4,4/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4,4/5
Thibaut D.
Growth Engineer
Logiciels
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 15/12/2017

"Excellent software to keep track of key business metrics"

Commentaires: Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Avantages: ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate.
Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do.
The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period.
The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Inconvénients: Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

  • Provenance de l'utilisateur 
  • Publié le 15/12/2017
Sean D.
Controller
Internet, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 31/10/2019

"WOW!"

Commentaires: I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

Avantages: For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

Inconvénients: Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

  • Provenance de l'utilisateur 
  • Publié le 31/10/2019
Dawn G.
Founder
Événementiel, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 21/01/2017

"Good idea, poorly executed"

Commentaires: We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics. The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response. After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer. Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated. Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this: "... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data." If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

Avantages: It gives you an idea of what your general trends are and the graphs are pretty.

Inconvénients: It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 21/01/2017
Johnny P.
VP Customer Success
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 04/12/2018

"Simple Interface, Value Packed Data, and Incredible Support"

Commentaires: They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.

Avantages: 1) I'm in Chartmogul on a daily basis. It's really simple to view metrics like new MRR, churn, and expansion for the week. 2) The flexibility to edit, merge, and connect subscriptions is a huge part of why we chose Chartmogul. As much as we'd like for every deal/subscription to fit the standard mold, a lot of our customers have unique plans with us and the ability to help the system interpret what's going on with the subscription is great. 3) We've changed billing systems in the past and been able to transition Chartmogul to work with both tools. The flexibility to work with both systems helped us keep all the billing history in tact which was a huge win for us. 4) I came to Chartmogul for the basics (new mrr, expansion, churn, etc.) But I love the ability to track trial conversions, cohort analysis, LTV, and cash flow.

Inconvénients: I'd love to get a daily digest email with all the revenue movement for the day. Right now you can get email alerts for updates to individual plans, but there isn't an option to schedule a single email with all the changes for the day. It's not a huge deal because I'm in Chartmogul most days, but it would be a great addition that would help us keep our team up to date. Lastly, I'd love the ability to add users and assign them to specific segments. I'd like to give our CSMs access to their accounts only (so they can see rev movement and overall performance of their accounts).

  • Provenance de l'utilisateur 
  • Publié le 04/12/2018
Guy H.
Cofounder / CEO
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 23/12/2018

"Has all the metrics you need, and only what you need"

Commentaires: We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.

Avantages: All the reports are pre-built, with enough customization options to dig into your data. There are also reports present which we probably wouldn't have built if they weren't built in, and they have helped us tremendously.

Inconvénients: We've had some inconsistencies around the MRR which was hard to resolve, since we are synching from multiple sources. Also, numbers would sometimes change retroactively and it was really hard to figure out why.
So currently we don't count on the reports to a degree that we base our actual cash flow on it, but the reports are still accurate enough to visualize and analyze trends and segments.

  • Provenance de l'utilisateur 
  • Publié le 23/12/2018