15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de ChartMogul

Améliorer son entreprise d'abonnement. ChartMogul fournit une analytique en 1 clic pour Stripe, Braintree, Chargify, Recurly et PayPal (ou API). Plus de 800 entreprises d'abonnement utilisent ChartMogul pour mesurer, comprendre et développer leurs activités en utilisant Churn Rate, LTV, ARPA et des outils comme Cohort Analysis. Ajoutez des données externes et créez des segments d'utilisateurs personnalisés pour répondre à des questions telles que "Quel est le ratio LTV par canal marketing ?" ou "À combien s'élèvent les recettes récurrentes mensuelles de chaque représentant commercial ?"

Qui utilise ChartMogul ?

Plus de 800 entreprises d'abonnement de tout type et de toute taille utilisent ChartMogul pour mesurer, comprendre et développer leurs activités, notamment Typeform, Docker, Pipedrive, Pivotal Labs, Leadpages, LiveChat et bien d'autres.

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ChartMogul ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ChartMogul

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ChartMogul

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
76%
4
20%
3
2%
2
2%
Thibaut
Thibaut
Growth Engineer (France)
Utilisateur LinkedIn vérifié
Logiciels
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent software to keep track of key business metrics

5,0 il y a 6 ans

Commentaires : Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Avantages :

ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate. Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do. The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period. The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Inconvénients :

Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

Lukas
B2B SaaS consultant (Tchéquie)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Your early-stage B2B SaaS single point of truth

5,0 l’année dernière

Commentaires : It is something you need to grow your B2B SaaS.

Avantages :

I started to use Chartmogul in 2019. From this time, I recommend it to every B2B SaaS I talk to. All critical metrics in one platform. It is fantastic if you connect all data to Chartmogul. Then you can start to analyze and even more critically optimize your marketing. If you are in a mass market, Chartmogul helps you quickly identify from which channels you are getting the best-paying users, and in which countries.

Inconvénients :

The worst part of Chartmogul is if you have implemented something wrong.Honestly, I would also appreciate more consultation from Chartmogul's side.Free training and more education

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fully custom integration

5,0 il y a 2 mois Nouveau

Commentaires : We ended up developing a custom integration for the reasons stated above. It's worked extremely well and is quite stable.

Avantages :

The visualizations are very easy to understand and it makes exploring customer data extremely simple while providing valuable insights.

Inconvénients :

The MRR model is very rigid. If you use accrual-based accounting for reporting MRR you might be frustrated.

Dawn
Dawn
Founder (É.-U.)
Utilisateur LinkedIn vérifié
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Good idea, poorly executed

2,0 il y a 7 ans

Commentaires : We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics. The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response. After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer. Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated. Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this: "... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data." If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

Avantages :

It gives you an idea of what your general trends are and the graphs are pretty.

Inconvénients :

It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

Steve
Founder (É.-U.)
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product, great customer service

5,0 il y a 2 mois Nouveau

Avantages :

It just works. Easy to set up and the support is amazing. I can drill down to any number I'm looking for, and segment our leads, customers, etc.

Inconvénients :

Still digging into how to handle lifetime licenses in the analytics.