Grade.us

Grade.us

par Grade Us

Qui utilise Grade.us ?

Grade.us permet aux agences et aux marketeurs de gérer des centaines de clients/implantations en un seul tableau de bord. Ce logiciel est utilisé dans des secteurs comme l'automobile, les soins de santé, les services à la personne et aux entreprises, l'hôtellerie, la vente, et bien d'autres.

Description de Grade.us

La plateforme de marketing et de gestion des avis préférée des marketeurs, des agences de marketing et des spécialistes du SEO, aux couleurs de votre marque. Grade.us vous permet : 1) d'automatiser la récolte d'un plus grand nombre d'avis positifs en ligne sur des sites spécialisé, sur Google ou sur Facebook ; 2) de récupérer les clients mécontents avant qu'ils ne publient un avis négatif ; 3) de surveiller les avis partout sur le web pour toujours savoir ce qui se dit sur votre marque ; 4) de convertir automatiquement les meilleurs avis en contenu parfaitement référençable pour les médias sociaux et le web afin de consolider votre bonne réputation.

Informations sur Grade.us

Grade Us

https://grade.us/home

Fondé en 2013

Prix de Grade.us

Grade.us est disponible en version gratuite et propose un essai gratuit. La version payante de Grade.us est disponible à partir de 180,00 $US/mois.

À partir de

180,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Grade.us - Fonctionnalités

Logiciels d'e-réputation
Analyse des sentiments
Gamification
Gestion des campagnes
Gestion des réponses
Génération d'avis
Statistiques sur les médias sociaux
Suivi des médias sociaux
Surveillance des avis émis
Analyse des sentiments
Demande d'avis
Gestion des campagnes
Gestion des commentaires négatifs
Gestion des réponses
Notification en cas d'avis émis
Partage social
Surveillance des avis émis
Tableau de bord
Analytique
Collecte de commentaires
Feedback à 360 degrés
Gestion des enquêtes
Rapports sur les appels
Suivi des plaintes

Avis sur Grade.us

Afficher 5 avis sur 188

Note globale
4,8/5
Facilité d'utilisation
4,6/5
Service client
4,8/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,6/5
Zach H.
Founder
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/06/2019

"Grade.us is an awesome platform for both small businesses and agencies"

Commentaires: I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Avantages: Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.

Inconvénients: I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Réponse de l'éditeur

envoyé par Grade Us le 01/07/2019

Hi Zach,

Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words!

Warm regards,
Kelly Rogers
Director, Customer Success
Grade.us
support@grade.us

  • Provenance de l'utilisateur 
  • Publié le 28/06/2019
Julie W.
VP
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 25/07/2019

"Best price, all the features. "

Avantages: Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Inconvénients: I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

  • Provenance de l'utilisateur 
  • Publié le 25/07/2019
Ferhan A.
Founder
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Publié le 05/04/2020

"GRADEUS WILL DOUBLE FEES WITHOUT NOTICE AND REFERENCE TERMS NEVER AGREED UPON"

Commentaires: My time with Gradeus was good until they doubled my license fees with 1 months notice. I run a SaaS platform built on their platform and doubling my fees destroyed any margins I had. I asked them to refund my fees I paid for renewal for white labeling my dashboard 1 month prior, since they doubled my license fees and made it impossible for me to continue. They refused stating that their terms don't allow them to refund dashboard fees... (even though these terms were new and I never agreed to it) Very shady practices.

Avantages: Their pricing was good.
Their API's were decent.
They had good review site coverage.

Inconvénients: The dashboard UI is old
Their zapier was limited
They don't provide support for their API
They will double your license fees without any notice
They created new terms and not notify you .

  • Provenance de l'utilisateur 
  • Publié le 05/04/2020
John V.
Owner
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/10/2019

"Great Customer Service "

Commentaires: We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Avantages: - Great Customer Service, CSR did a quick training for me and explain what work the best in the market.
- Explain more about SW Capabilities.

Inconvénients: Price increased multiple times in the past year.

Réponse de l'éditeur

envoyé par Grade Us le 04/12/2019

Hi John,

Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again!

Sincerely,
Kelly Rogers
Director, Customer Success

  • Provenance de l'utilisateur 
  • Publié le 28/10/2019
Karen G.
Administrator
Médias en ligne, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/12/2019

"Grade.Us perfect name! "

Commentaires: Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

Avantages: Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient.

Inconvénients: Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system.

Réponse de l'éditeur

envoyé par Grade Us le 06/02/2020

Hi Karen,

Thanks for the amazing review!

That's so cool that the white label aspect of the platform allows you to work from home and grow your remote business. I love that you have such a personal relationship with your family owned business clients.

Great news! We do in fact offer surveys. Feel free to reach out to the team and we can show you how you can set that up on your client's review funnel.

Thanks for being an awesome customer.

  • Provenance de l'utilisateur 
  • Publié le 03/12/2019