Pour qui ?
Tout type de service client nécessitant des solutions professionnelles, pour des services entrants, sortants, mixtes.
Notes moyennes60 avis
- Note globale 5 / 5
- Facilité d'utilisation 5 / 5
- Service client 5 / 5
- Fonctionnalités 5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- Fondé en 2007
En savoir plus sur XCALLY
Solution omnicanal pour les centres d'appels entrants, sortants et mixtes.
Logiciel HTML5 pour call centers Asterisk, avec API ATI pour les intégrations, WebRTC, serveur vocal interactif Asterisk glisser-déposer, etc.
Créez un engagement client avec la technologie unique de Motion : multicanal, temps réel, puissant et efficace.
Offrez la meilleure expérience de parcours client en utilisant les canaux voix, chat web, e-mail, SMS et fax. Tirez parti des solutions avancées du concepteur de gestion des contacts et serveur vocal interactif Cally Square.
XCALLY - Fonctionnalités
- Centre d'appel mixte
- Centre d'appels entrants
- Centre d'appels sortants
- Chat en temps réel
- Enregistrement des appels
- Gestion de la remontée des problèmes
- Gestion des campagnes
- Gestion des listes d'attente
- Journalisation des appels
- Mode progressif (progressive dialer)
- Numéroteur manuel
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Réponse vocale interactive
- Scripts d'appel
Avis les plus utiles sur XCALLY
Publié le 19/01/2017
Simply the best call center software available today
I've been in the industry of call centers for over 20 years. During this time I've seen all kind of solutions: starting by the commercial (and expensive) ones and the free/open source ones. They all have their flaws and whistles. As a professional consultant I have to say that the commercial ones, in the mid to long road, they end absorbing a huge part of the profit. The open source ones help leverage the cost but they need a lot of time to tweak and to integrate; this time is also money.
But in between those scenarios, I was able to find xCALLY call center software. You can run xCALLY on your premises or hosted on the cloud on a dedicated or virtual server. The initial setup is very easy and quick. xCALLY comes with its professional softphone (they call it phone bar) which immediately takes off the burden of purchasing softphones or using the limited version of the free ones. xCALLY is agent-oriented and with at least 30 KPIs it's very easy to measure and evaluate agent's performance. On top of that xCALLY comes with a visual IVR designer. For those Call Center managers that love visual stuff xCALLY has the technology to design and deploy powerful IVRs in very simple steps; IVRs can be connected even with external data sources. For Supervisor, xCALLY allows to create a dashboard on the fly and present real-time information of many statutes and variables. Predictive Dialing? Yes. xCALLY features a powerful dialer that can run multiple campaigns at the same time. The latest version of xCALLY adds multichannel support. With the multichannel version is possible to queue events coming from SMS, Chat, Fax, Mail and many more.
I can testify that customers migrating from open source solutions such as GoAutoDial, ViciDial as well as commercial solutions such as Five9 and 8x8 are very satisfied with xCALLY. But xCALLY does not end there. xCALLY also offers integration with top name CRMs such as Salesforce, vTiger, ZenDesk and many more. Having a pop-up window when a call comes in or being able to call with the click of the mouse in a web browser is possible thanks to their Trigger feature.
So when it comes to a very mature and honest call center software I always recommend my customers xCALLY. Their latest version, Motion, is all what IT, Managers, Supervisors, and Agents would expect from a professional call center solution.
It's a truly call center solution out of the box.
It may be used as an IP PBX too.
Works on-premise or on the cloud.
It comes with its own Softphone.
It has a predictive dialer.
Can be integrated for pop-windows with any CRM.
Inconvénients: It's software so origination and termination services are not included but that's not an issue. The guys from LinkedIP can bundle it all together.
Publié le 12/10/2016
xCally Shuttle - Fast, light weight and easy to use!
Commentaires: We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!
Avantages: Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.
Inconvénients: Some features like agent to agent recording not available.
Publié le 19/01/2017
xCALLY a Must Have for any Call Center
Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following:
Manage the inbound and outbound call channel effectively using the flexible and
effective Queue Management xCALLY solution provides.
Build simple and extremely complex IVR with ease using xCALLY's powerful drag and
drop cally square tool to build IVR.
Integrate other databases and other CRM application like Zendesk to further enhance
the Contact Center Experience.
Build custom reports and also taking advantage of xCALLY in-built reports which helps
them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need?
Then try xCALLY.
We have been privileged to have used the solution for over two years now and all I can is
xCALLY is a must have for any customer service department of any business ranging from small
to large scale Call Centers - You get the best support on the solution and you get the best value
for your money.
Avantages: What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.
Inconvénients: What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application
Publié le 08/08/2018
Olivetti Customer Care
Avantages: XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!
Inconvénients: nothing special, it’s a good solution for all our requirements and needs
Publié le 13/09/2017
Definitely the best and most powerful solution for the modern contact center
Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand)
Asterisk based (more than one million installations worldwide)
Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's
Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk)
Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat)
Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better)
Very nice and easy to use GUI (spend more time on productivity with a short learning curve)
WebRTC ready (video enabling and future proof)
Excellent Support Team (you'll never walk alone)