Pour qui ?
Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.
Notes moyennes56 avis
- Note globale 5 / 5
- Facilité d'utilisation 5 / 5
- Service client 5 / 5
- Fonctionnalités 5 / 5
- Rapport qualité-prix 5 / 5
Informations sur le produit
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Formation en ligne en direct
Service de support permanent (réponse directe)
Informations sur l'éditeur
- Fondé en 2007
En savoir plus sur XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers.
Asterisk call center software HTML5, with ATI API for integrations, WebRTC, Drag and Drop Asterisk IVR and more.
Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective.
Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the advanced Contact Management and Cally Square IVR designer.
XCALLY - Fonctionnalités
- Call recording
- Centre d'appel mixte
- Centre d'appels entrants
- Centre d'appels sortants
- Chat en temps réel
- Gestion de la remontée des problèmes
- Gestion des campagnes
- Gestion des listes d'attente
- Interactive Voice Response
- Journalisation des appels
- Mode progressif (progressive dialer)
- Numéroteur manuel
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Scripts d'appel
Avis les plus utiles sur XCALLY
Publié le 19/01/2017
Simply the best call center software available today
I've been in the industry of call centers for over 20 years. During this time I've seen all kind of solutions: starting by the commercial (and expensive) ones and the free/open source ones. They all have their flaws and whistles. As a professional consultant I have to say that the commercial ones, in the mid to long road, they end absorbing a huge part of the profit. The open source ones help leverage the cost but they need a lot of time to tweak and to integrate; this time is also money.
But in between those scenarios, I was able to find xCALLY call center software. You can run xCALLY on your premises or hosted on the cloud on a dedicated or virtual server. The initial setup is very easy and quick. xCALLY comes with its professional softphone (they call it phone bar) which immediately takes off the burden of purchasing softphones or using the limited version of the free ones. xCALLY is agent-oriented and with at least 30 KPIs it's very easy to measure and evaluate agent's performance. On top of that xCALLY comes with a visual IVR designer. For those Call Center managers that love visual stuff xCALLY has the technology to design and deploy powerful IVRs in very simple steps; IVRs can be connected even with external data sources. For Supervisor, xCALLY allows to create a dashboard on the fly and present real-time information of many statutes and variables. Predictive Dialing? Yes. xCALLY features a powerful dialer that can run multiple campaigns at the same time. The latest version of xCALLY adds multichannel support. With the multichannel version is possible to queue events coming from SMS, Chat, Fax, Mail and many more.
I can testify that customers migrating from open source solutions such as GoAutoDial, ViciDial as well as commercial solutions such as Five9 and 8x8 are very satisfied with xCALLY. But xCALLY does not end there. xCALLY also offers integration with top name CRMs such as Salesforce, vTiger, ZenDesk and many more. Having a pop-up window when a call comes in or being able to call with the click of the mouse in a web browser is possible thanks to their Trigger feature.
So when it comes to a very mature and honest call center software I always recommend my customers xCALLY. Their latest version, Motion, is all what IT, Managers, Supervisors, and Agents would expect from a professional call center solution.
It's a truly call center solution out of the box.
It may be used as an IP PBX too.
Works on-premise or on the cloud.
It comes with its own Softphone.
It has a predictive dialer.
Can be integrated for pop-windows with any CRM.
Inconvénients: It's software so origination and termination services are not included but that's not an issue. The guys from LinkedIP can bundle it all together.
Publié le 12/10/2016
xCally Shuttle - Fast, light weight and easy to use!
Commentaires: We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!
Avantages: Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.
Inconvénients: Some features like agent to agent recording not available.