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Revinova
Description de Revinova
Raven360 sait que vous souhaitez former vos clients afin de faire évoluer votre entreprise. Un manque de compétences en matière de produits ne devrait jamais être la raison pour laquelle un client se désabonne. Arrêtez de perdre du temps et de nuire à la réputation de votre marque. Au lieu de cela, créez des experts produits à grande échelle avec ce LMS (Learning Management System) conçu pour l'intégration et la formation des clients SaaS B2B.
Qui utilise Revinova ?
Cet outil est idéal pour les entreprises dotées d'équipes distribuées et de produits complexes. Des entreprises comme Google, Pearson, Dell EMC, UiPath, Confluent, Mondelez International et Juniper utilisent cette plateforme LMS.
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Revinova
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A new way of training
Commentaires : Raven360 blew my mind! I was hoping to find something like this, but was only looking in a traditional LMS. I would have never thought of a CaaS as a way to train, but they have exceeded all my expectations. Their service team is friendly, prompt, and highly qualified to train on their software. They listen to feedback and truly help find the best way to train teams.
Avantages :
The software allows me to upload unlimited 4K videos and manage them in well developed channels and learning paths. The Awards Module has been a huge motivator for our team! We are having leaders request customized content now just so they can take on the leader boards.
Inconvénients :
I think the quizzes can have a few added features, such as fill in the blank responses.
Alternatives envisagées précédemment :
Easy to implement, supportive client success team, great user documentation
Commentaires : Raven allows us to scale our training offerings and gives us a professional looking central point to host all training documentation and make that available to our user base
Avantages :
The different options for deploying content and controlling who it should be deployed to. The assessments module. Easy to configure and maintain
Inconvénients :
Some UI elements of the Admin portal could be improved - especially around ease of navigation within the admin panel.
Alternatives envisagées précédemment :
Good product, great customer service
Commentaires : For a company our size, Raven360 has the functionality we need and a good price point. I actually think it probably has most of the functionality that other systems have, but it's sometimes hard to tell because it's buried in the clunky interface and navigation. However, the thing that really keeps us loyal to Raven is our Account Manager and the quality of service he's provided. We've only been with Raven for 6 months, but they've really helped us be successful with our goals and I'm sure they'll continue to do so. We're not a large company so I was really impressed with their service, since it's absent with most other vendors we work with. My final piece of advice is keep working to improve the interface and navigation and hire 50 more [SENSITIVE CONTENT HIDDEN].
Avantages :
I like the fact that it can serve different needs within our organization. We use it for training and as a document library for Sales. The overall training functionality is good and what I'd expect from a platform. The document library has been great and it has been easy for our team to access their content. The best part of Raven 360 is our Account Manager who has been one of the best I've worked with: always responsive and a problem solver. When we were launching the document library for Sales, we needed a lot of help in a very short period of time and [SENSITIVE CONTENT HIDDEN] hand-held us to get it set up the way we needed it.
Inconvénients :
The interface is clunky and it's not intuitive to find what you're looking for. I previously sold education software, so I'm familiar with a lot of different platforms. It took time to get used to and some of the flow isn't natural. For instance, in many places when you click on a screen it opens a new tab, which is odd for anyone who uses an internet browser (which is everyone), since we've been trained to have to open a new tab for most things, as opposed to that being the default. It also just looks older and not as sleek as others out there. That's not a big deal, but it adds to the clunkiness feel of the user experience.
Réponse de l'équipe de Revinova
il y a 4 ans
Thank you Christina for the review!
Alternatives envisagées précédemment :
My review of Raven 360
Commentaires : Raven 360 has allowed us to globalise our product training - the team have been fantastic to work with at the pace we needed
Avantages :
The product is clear and simple to build on. Layering up as the content increases. The tagging and referencing is superb
Inconvénients :
needing to use a separate content management tool
Focused on the Client Experience
Commentaires : Overall, the experience has been very healthy and we look forward to growing more with Raven360. Coming into the partnership, we wanted to make sure we continued to evolve and improve upon our on-demand sales training programs - with the Raven360 platform, we are able to do so.
Avantages :
We went through a rigorous evaluation process to find the right online platform/LMS to host our sales training programs. Since our clients would be leveraging the platform to learn new sales skills, it was very important to us that the LMS we selected met or exceeded all of our requirements. We found that in Raven360. Here are our top reasons why we selected and continue to work with Raven360: - The customer success team and attention we receive is top notch. We have a designated account manager that we collaborate with and who is responsive to our communications. They have been very accommodating with our requests and finding solutions to our needs. - The flexibility of the platform allows us to host a plethora of different content types in the platform, easily adjust the training to client specifications, and to customize the CSS to our branding. - Everyone does not learn the same way, so having many different learning elements/functionality of the platform allows us to deliver our on-demand sales training more effectively. - A healthy addition of new features that are released on a consistent basis allows us to continually grow and evolve our training programs, which elevate our own customers experience.
Inconvénients :
As with any SaaS product, we have encountered a few minor bugs. However, when we bring them to the attention of the Raven360 team, they are responsive and fix them in a reasonable amount of time.
Réponse de l'équipe de Revinova
il y a 4 ans
Thank you Tyler for taking the time to give us your review! We all appreciate it and we also really enjoy working with you and Funnel Clarity.
