Description de Gingr
Gingr est un logiciel cloud de pointe pour les garderies, les pensions, le toilettage, le dressage, le commerce de détail et plus encore pour les animaux de compagnie. Gingr vous fait gagner du temps en permettant à vos employés et à vos clients d'accéder aux fonctions nécessaires en un minimum de clics et vous rapporte plus d'argent grâce à ses outils d'engagement client avancés. Gingr est incroyablement intuitif et convivial et nécessite très peu de formation pour la plupart des utilisateurs. Gingr a obtenu les meilleures notes en matière de sécurité des données et est entièrement fonctionnel sur les appareils mobiles.
Qui utilise Gingr ?
Gingr est parfait pour la plupart des garderies pour chiens et des centres d'accueil pour animaux et propose des options fantastiques pour le toilettage, le dressage et le commerce de détail.
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It has given us the extra time needed to run the office more efficiently
Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.
It gives us more time to spend with the pets in our care and to provide more details to clients. Clients love the fact that they don't have to wait for office hours to request boarding or grooming, especially on the weekend when we have short office hours. Also they love the deposit program since they no longer receive letters or mail payments!!
It is difficult to learn software over the internet but since I had an assistant who was able to help it worked out fine but I wouldn't want to do it alone. However the support team was awesome and had patience and wisdom in handling new owners
Alternatives envisagées :
Long Time User - I Highly Reccomend!!
Commentaires : I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them.
All inclusive, multi-functional, customize-able, and intuitive. You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.
The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times. My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.
Don’t do it
Commentaires : I’m beyond disappointed and frustrated.
User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.
The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?
Réponse de l'équipe de Gingr
il y a 3 ans
Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally. 1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company. Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff. This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come. Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact. Our private FB group is open to positive & constructive contributions for fellow Gingr users.
Alternatives envisagées :
Should have made the switch sooner!
Commentaires : We're thrilled that our clients appointments and invoices haven't been "dropped" since making the switch.
We enjoy how robust the software is. That it can accommodate the multitude of services we offer.
It is not as intuitive as it could be. It definitely takes time to learn to use it.
Booking with ease
Commentaires : Overall Gingr has been a great asset to our company, and was such an ease to transition into when we switched from our old Booking system. So many features, and so easy to use.
I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well
The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking