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Signifyd
Description de Signifyd
Soutenue par l'un des plus grands réseaux de commerçants au monde, la solution Guaranteed Fraud Protection de Signifyd évalue les commandes au moment du paiement et rend des décisions instantanées reposant sur une garantie financière totale contre la fraude sur toutes les commandes approuvées. Cela permet d'éliminer efficacement la responsabilité en matière de fraude de votre entreprise. Vous pouvez ainsi faire confiance aux clients et vous développer sans crainte, tout en réduisant le risque de fraude financière.
Avantages clés :
- Garantie et transfert complets de la responsabilité
- Augmentation de 5 à 7 % des taux d'approbation
- Amélioration de la CLTV (Customer Lifetime Value)
Qui utilise Signifyd ?
Conçue pour les entreprises de toutes tailles, cette solution de détection de fraude financière basée sur le cloud aide à sécuriser les transactions en ligne et à prévenir les violations de données non autorisées.
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Signifyd
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Avis sur Signifyd
Say goodbye to Chargebacks
Commentaires : Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.
Avantages :
Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.
Inconvénients :
We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.
Alternatives envisagées précédemment :
Happy customer for 5 years
Commentaires : We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.
Avantages :
The software has been stable and trustworthy for the past 5 years
Inconvénients :
The actual software algorithm is not clear on how competitively differentiated it is from others in the market
Alternatives envisagées précédemment :
Good idea and review but a bit pricey and leaves coverage gaps
Commentaires : generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved.
Avantages :
fraud/customer review. quickness of reimbursement once approved
Inconvénients :
leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.
Great Fraud Protection
Commentaires : top service wont ever move, this is essential to our business to keep the payments secure and safe
Avantages :
the commision is so small compared to the benefits, us not making the decision whether we accept a order due to risk is the main thing, signifyd makes this decision and we have far less risk of a chargeback
Inconvénients :
sometimes orders can be declined by them for no reason which we have to speak to customer service about to resolve
Alternatives envisagées précédemment :
Great and easy to use
Commentaires : It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine.
Avantages :
The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate.
Inconvénients :
You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons.
