Pour qui ?

Aujourd'hui, des services fonctionnels de tout type font appel à Confluence, qu'il s'agisse d'équipes techniques, de groupes de gestion de projets, de services marketing, de ressources humaines ou de services juridiques ou financiers.

Notes moyennes

1 396 avis
  • Note globale 4.4 / 5
  • Facilité d'utilisation 4.1 / 5
  • Service client 4.3 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.3 / 5

Informations sur le produit

  • À partir de 10,00 $US/mois
    Consulter les tarifs
  • Version gratuite Non
  • Version d'essai gratuite Oui, obtenez un essai gratuit
  • Déploiement Installation (Mac)
    Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    En ligne

Informations sur l'éditeur

  • Atlassian
  • http://www.atlassian.com
  • Fondé en 2002

En savoir plus sur Confluence

La plateforme Confluence met l'accent sur la participation et la collaboration en équipe plutôt que sur le travail individuel et cloisonné. De la création de documents à la collaboration à des projets, c'est un moyen révolutionnaire de partager des idées, de bâtir une communauté et d'accomplir du travail. Confluence propose un endroit centralisé pour créer, faire évoluer et réunir la documentation de votre équipe, une plateforme de collaboration de projet robuste avec de nombreuses fonctionnalités sociales, une base de connaissances étendue pour partager et découvrir des idées et une intégration de première classe avec le logiciel JIRA.

Confluence - Fonctionnalités

  • Accès mobile
  • Archivage et rétention
  • Gestion de versions
  • Gestion des documents
  • Gestion des flux de travail
  • Gestion des ressources numériques
  • Gestion du cycle de vie du contenu
  • Gouvernance de l'information
  • Outils de collaboration
  • Recherche
  • Signature électronique
  • Contenu audio
  • Contenu vidéo
  • Formulaires Électroniques
  • Gestion SEO
  • Gestion de site web
  • Gestion de versions
  • Indexation de documents
  • Modèles personnalisables
  • Recherche en texte intégral
  • Éditeur d'images
  • Éditeur de texte
  • Diagrammes de Gantt
  • Gestion des idées
  • Gestion des portefeuilles
  • Gestion des ressources
  • Gestion du budget
  • Modèles personnalisables
  • Méthodes Agile
  • Méthodes classiques
  • Outils de collaboration
  • Portail client
  • Suivi des étapes
  • Suivi du temps et des dépenses
  • Suivi progression/coût
  • Tableau kanban
  • Collaboration
  • Contrôle du processus d'approbation
  • Contrôles/Permissions d'accès
  • Gestion des calendriers
  • Gestion des comptes rendus
  • Gestion des documents
  • Répertoire de membres
  • Signature électronique
  • Sondages et votes
  • À but non lucratif
  • Attributs définis par les parties prenantes
  • Collaboration
  • Définition des priorités
  • Gestion des changements
  • Gestion des tâches
  • Reporting
  • Suivi des statuts
  • Collaboration
  • Collecte de commentaires
  • Définition des priorités
  • Gestion des exigences
  • Gestion des flux de travail
  • Gestion des idées
  • Gestion des ressources
  • Gestion des versions
  • Roadmap stratégique de produits
  • Suivi des étapes
  • Accès hors ligne
  • Archivage de documents
  • Assemblage de documents
  • Conversion du type de fichier
  • Gestion de versions
  • Indexation de documents
  • Outils de collaboration
  • Reconnaissance optique de caractères
  • Récupération des fichiers
  • Rétention de documents
  • Signature électronique
  • Suivi de la conformité
  • Carte heuristique
  • Classement des idées
  • Collaboration
  • Fil d'activités et d'actualités
  • Gestion des flux de travail
  • Idéation
  • Suivi des statuts
  • Diagrammes de Gantt
  • Définition des priorités
  • Gestion des modèles
  • Gestion des ressources
  • Gestion des tâches
  • Gestion du budget
  • Méthodes Agile
  • Méthodes classiques
  • Outils de collaboration
  • Suivi de la progression
  • Suivi des échéances
  • Tableau kanban
  • Chat en temps réel
  • Collaboration
  • Gestion de contenu
  • Gestion des documents
  • Partage des fichiers
  • Recherche
  • Collaboration
  • Définition des priorités
  • Fonction de glisser-déposer
  • Gestion des exigences
  • Gestion des flux de travail
  • Importation et exportation de contenu
  • Suivi des étapes
  • Brainstorming
  • Conférences vidéo
  • Correction en temps réel
  • Forums de discussion
  • Gestion de contenu
  • Gestion de projets
  • Gestion de versions
  • Gestion des calendriers
  • Gestion des contacts
  • Gestion des documents
  • Gestion des tâches
  • Arbre de décision
  • Catalogage/catégorisation
  • Collaboration
  • Forums de discussion
  • Gestion de contenu
  • Gestion de la base de connaissances
  • Portail libre-service
  • Recherche en texte intégral

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Avis les plus utiles sur Confluence

The Collaboration Platform You've Waited For

Publié le 31/10/2019
Steve M.
Dir. of Dig. Marketing
Gestion d'organisme à but non lucratif, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Avantages: Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Inconvénients: Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

Finest Documentation platform

Publié le 12/09/2019
Ajesh G.
Software Engineer
Services et technologies de l'information, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Confluence gave better documentation compared tot he old text files so that more readable format. The integration of images and diagrams make the documentation more user friendly.

Avantages: Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

Inconvénients: Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

Great documentation platform for both intranets and customer-facing hubs

Publié le 17/09/2019
Panagiotis K.
Founder & Managing Director
Production audiovisuelle, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The experience I had the last 9-10 years that me and my colleagues worked with Confluence is excellent. The document editor works smoothly even from the mobile app that is offered. There are many article templates to choose from when you start creating an article, from decision making documents to marketing strategy forms and solution focused how-to pages. Confluence supports a lot of media types in the pages, so it's easy to create helpful articles with video, audio, images and many more like attention panels, embedded spreadsheets, etc. You can even embed the contents of one section of a page to another page, so that if you change that it reflects the change in all the pages that the section was included. Which is great for customer support and of course technical documentation. Did I mention that you can create as many different wikis as you like? Confluence calls those "spaces" and it's a great way to keep things separated. I use different wiki spaces for my employees handbook, customer support, app manuals, design documents per project, etc. The possibilities are endless and having them separately helps with security between different roles in the company and outside of it.

Avantages: Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are: - The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together).
- The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability.
- In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history.
- The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts.
- All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too.
In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

Inconvénients: I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve. Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs. From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there. If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

Best documentation tool I ever used

Publié le 05/09/2019
Arturo M.
Developer
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I use this almos daily and I think it is a great tool for team performance. It allows to create and view all the info in no time and pretty well structured.

Avantages: The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number.
The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look.
This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on.
Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks.
And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever.

Inconvénients: So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software.
Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.

Powerful wiki software

Publié le 13/08/2019
Utilisateur vérifié
Software Engineer
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Confluence has become the place for us to collect information, across our business. We use it document our processes and policies (the access controls prove useful there), and our development teams use it on a daily basis to record the outcomes of discussions and to share knowledge.

Avantages: Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation.
It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word.
As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control.
Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Inconvénients: Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal.
As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

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