Description de SuiteCRM

CRM modulaire open source pouvant être configuré pour le département des ventes ou des services. L'option combinée est également disponible.

Qui utilise SuiteCRM ?

Au fil des ans, SuiteCRM a permis de trouver et mettre en œuvre des solutions CRM pour une variété de sociétés dans de nombreux secteurs.

SuiteCRM Logiciel - 1
SuiteCRM Logiciel - 2
SuiteCRM Logiciel - 3

SuiteCRM ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

SuiteCRM

SuiteCRM

4,2 (45)
Indisponible dans votre pays
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49,00 $US
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185
245
4,3 (3 582)
4,2 (3 582)
4,3 (3 582)

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Avis sur SuiteCRM

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,1
Service client
3,5
Fonctionnalités
4,4
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
38%
4
44%
3
13%
2
4%
Carlo
Carlo
CEO (Italie)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Simple and Effective

5,0 il y a 4 ans

Commentaires : We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.

Avantages :

It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Inconvénients :

Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well.

Vernessa
Vernessa
Freelance Writer (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions

4,0 il y a 3 ans

Commentaires : Contact management, email marketing, calendaring, and integrated phone call followup.

Avantages :

Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up.

Inconvénients :

SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not user friendly

3,0 le mois dernier Nouveau

Commentaires : Overall, if you want a free application that will do the job, then this is it. But first you have to spend all your time learning how to use it, configure it, figure out the bugs, and then say goodbye to the high standards you once held, because the bare essentials will have to be good enough.

Avantages :

I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available.

Inconvénients :

The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM.

Tom
Tom
President (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SuiteCRM flexible and dependable CRM

4,0 il y a 3 ans

Commentaires : We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place.

Avantages :

SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to.

Inconvénients :

There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up.

Alfredo
Alfredo
Founder & Consultant (Panama)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

One of the best Open Source CRM Alternatives

4,0 il y a 2 ans

Avantages :

Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives.

Inconvénients :

The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement.