ServiceBox
Description de ServiceBox
ServiceBox est la solution idéale pour les bons de travail, car elle gère parfaitement à l'affectation des tâches, la planification, etc. L'outil de bons récurrents vous permet de gérer la maintenance préventive, la planification et la répétition. Les check-in sur site rendent le suivi du temps facile et utilisable pour la facturation et les feuilles de temps. Le flux de travail est transparent et votre entreprise peut gérer l'ensemble de ses opérations. Les paiements par carte de crédit sur site et l'intégration dans Quickbooks et Sage 50 (Canada) qui gèrent vos opérations n'ont jamais été aussi simples.
Qui utilise ServiceBox ?
ServiceBox est spécialement conçu pour les sociétés de service. L'équipe a passé des mois à travailler, testant et expérimentant la solution avec des sociétés de services pour que le logiciel fonctionne spécifiquement pour vos besoins.
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ServiceBox
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Ryan
Have had this system for a bit over a year now. Would never go back to our old system
Commentaires : Cost of the product. Speed of the access for our techs out doing calls. The time card links work great. The tech support has been top notch. The ability to customize customers
Avantages :
How it links up to our accounting software. The time card link has proved to pay for itself. We have noticed an increase in employee productivity. Support is very quick and actually being able to speak to a real person right away.
Inconvénients :
Every few months I have to go in and clean up the materials list. As it is a learning system if a user spells something different then another it logs this in. On the quoting side. I would like to see a template to speed up the time for standard estimates.
Réponse de l'équipe de Jobbox Software
il y a 5 ans
Hi Ryan, Thanks for taking the time to share your experience with others, we are happy to hear that the system has been working so great for your team! Have an awesome day! Your ServiceBox Team
Michael
Alternatives envisagées :
Take it from a Seasoned Service Box user in the HVAC service field.
Commentaires : I was part of selecting this product for a company I previously worked at, and developed for up to 25 users. It was the highlight of the great things about that company, so it was an easy decision to use at the new company I recently assisted in starting up from nothing. Started setup on a Tuesday, about an hour to complete the main setup, by Thursday I was filling out work orders and invoicing, the following Monday setup Stripe, and away to the races we went. Excellent support as well, the JobBoxSoftware team is incredible.
Avantages :
Mechanics love the ease of use and understanding, as well as the clients can easily read the mechanics notes and pictures since it’s all digital. In this industry, client and employee retention are the most 2 important things to growth. Happy employees having the tools at their The reporting allows for reconciling invoices and work orders. Stripe Credit Card Payment system was easy to setup, low cost and has really helped open up opportunities to easily solve our client’s problems without having to necessarily go through the credit app process.
Inconvénients :
The default settings at initial setup allow for basic user tiers to delete clients, job sites, and work orders. It’s important to make this distinction before adding new users to the platform, an easy fix for the support team, but something to be aware of. The map link to job site, sometimes uses the bill to address, instead of the job site.
Réponse de l'équipe de Jobbox Software
il y a 2 ans
Hi Michael, Thank you for the raving review. It is very important for us here at ServiceBox to have our customers beyond satisfied with our product. It is fantastic to hear that your techs in the field are using our system and enjoying it. Our goal is to make sure that everyone using ServiceBox is enjoying it. If you ever have any ideas for us to improve on, or you are having an issue or bugs, please do not hesitate to shoot us a message using the feedback button. Have a wonderful day, Your ServiceBox Team
Dave
Invested 100s of hours to find out in the end they dont care.
Commentaires : Exciting at first then a big let down after implementation:(
Avantages :
Seemed perfect at first. Then when we implemented it we started finding glitches like an employee receiving a phone call during checkout wiping out their data. Just trying to run a simple hours report for a whole customer is not possible. Being yelled at by their team member sucked when I thought I lost a complete customer. They act like we have all the time in the world to implement. What we needed was comprehensive attention to what our business needs and I feel we are truly let down by this product so far. Im trying to contact the [sensitive content hidden] to see if they in fact are this way from the top down or I just had a bad experience. Its not all bad but getting the finish line and having them treat me like shit does not work for us an organization.
Inconvénients :
Ability to run hours reports filtered by customer and multiple sites
Benjamin
Alternatives envisagées :
Service box is great!
Commentaires : My overall experience has been fantastic. In the event there was a major issue, the SB team quickly resolved the issue to allow business to operate as normal, they have assisted with company specific operating practices by offering work around a and additionally offer system customizations which I have had done several times for ease of use. Service Box is a great software with a great team behind it, and I tell all colleagues about it all the time.
Avantages :
Doing commercial refrigeration and HVAC work, I needed a very intense and streamlined work order management system to fully automate everything from quotes, to work orders to invoices, with the capability of recurring work orders for maintenances, complicated tax jurisdictions and class codes along with customer specific pricing and notes along with job sites, and service box allows for everything to be in one place vs accessing many different areas for information.
Inconvénients :
I can’t say I dislike anything specifically about ServiceBox, however, I am very detail oriented and like everything to be exact across the board. There are some system functionalities that don’t follow suit from one area of the system to the next, but again, this is hardly a reason to dislike service box.
Réponse de l'équipe de Jobbox Software
il y a 2 ans
Hi Benjamin, Thank you for your review of ServiceBox, we are very happy to hear that our product is working exponentially well for you. If there is anything that we can improve on at anytime, or that our systems can sharpen up, please use our feedback button on the bottom of our page. Have a wonderful day, Your ServiceBox Support Team
Nathan
Alternatives envisagées :
Requested review for ServiceBox
Commentaires : Works well for what we need to do.
Avantages :
The data storage function for equipment and work orders is very helpful along with the ability to add photos to all relevant fields.
Inconvénients :
Previous lack of an inventory module and now the new inventory module updates are slow with a system that does not always work well.
