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Description de BankPoint

Conçu pour les banques commerciales et les prêteurs commerciaux, BankPoint se superpose parfaitement à votre système bancaire principal grâce à une solution simple et conviviale qui améliore et simplifie considérablement le fonctionnement de votre institution. Découvrez pourquoi les institutions financières avant-gardistes adoptent ce logiciel pour améliorer certains domaines tels que la gestion du pipeline de prêts, la gestion du portefeuille de prêts, le suivi des contrats, l'examen des prêts, la gestion des documents, etc.

Qui utilise BankPoint ?

Les banques ou les prêteurs non bancaires de toutes tailles, mais généralement avec plus de 100 m $ d'actifs. Tous les gestionnaires de portefeuille de prêts cherchant à améliorer leur efficacité en matière de suivi des contrats, de reporting, etc.

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur BankPoint

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
82%
4
12%
1
6%
Robin
VP (É.-U.)
Utilisateur LinkedIn vérifié
Banque, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

BankPoint review

5,0 il y a 5 ans

Commentaires : A+

Avantages :

We had a fantastic experience working with BankPoint. Customer service and responsiveness was exceptional, especially with regard to customizing or adapting features of the application to better align with our functional needs. BankPoint was very attentive to the need for system integration in development. The greatest advantage was probably the developers' knowledge of needs from a financial services end user perspective, unlike many technology suppliers who work from the software to the application. Overall a great partner and highly recommended.

Inconvénients :

Implementation process with respect to mapping to the core was time-consuming but this is true of all applications. The support we received from the vendor through this process and after was stellar.

Andrew
Director of Credit Admin (É.-U.)
Banque, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

A Great Software with Amazing Employees

5,0 il y a 4 ans

Commentaires : BankPoint was a crucial part of our process for PPP loans. It has cut down our reliance on spreadsheets to handle workflow and pipeline reporting. Additionally, in going through a core conversion, BankPoint was critical to our success for getting month end reporting right. They were also able to map to both cores' imaging software simultaneously for a seamless view of what we had in the file before our images were moved from FISERV Director to Jack Henry Synergy.

Avantages :

BankPoint helps control the chaos with workflow, mapping to core(s), and working with other software. The software is intuitive and easy to set up. The team at BankPoint is responsive and helpful. While working with them, their knowledge base has helped us refine our processes. We see BankPoint as a strategic partner rather than just another vendor.

Inconvénients :

I have difficulty in finding anything we don’t like about BankPoint. When you bring up any features that are missing or could be improved, BankPoint is quick to respond and are receptive to ideas about the software. When they receive a request, they quickly 1) show us how we could accomplish the task through a capability that already exists in the system or 2) find out if changes are feasible. BankPoint will not solve for every want, but they value your opinion and take it into account when developing the software further.

Réponse de l'équipe de BankPoint

il y a 4 ans

Hi Andrew, Thank you for the great feedback! We are very happy to have you and your team as customers and partners. We value your input and appreciate your ideas about the software. We hope to continue this partnership for many years to come.

Christopher
VP Credit (É.-U.)
Banque, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I use ARCS daily for the pipeline, and also for the loan portfolio to avoid using Jack Henry.

1,0 il y a 7 ans

Commentaires : I don't have to use Silverlake.

Avantages :

ARCS can actually export loan data, unlike our core system, which is very helpful. The pipeline is also a useful tool for managing workflow at the bank.

Inconvénients :

Overall, the site is painfully slow and the design is incredibly dated, lacking a number of easy UI improvements common in modern web application design that would make it far more usable and readable. The data export features are for some reason limited as to what fields can be exported, the data is often output in unusable formatting in Excel (especially the Pipeline), and the export takes far too long, likely because of inefficient programming and/or database design. The Pipeline has a number of restrictions that should be customizable, such as the ability to change the loan amount (or other details) after it goes to review/approved status. It should also be easier to link multiple booked loans to a pipeline loan (i.e. for loan pools). The Reports page is basically unusable and impossible to find anything of value, and changing the effective dates and filters of a report is a painfully slow and tedious process. Inability to export historical data for a loan in bulk (i.e. daily balances) is annoying, and something easy that should be in place already. There should be an Excel add-in for the ribbon that allows for using a formula in Excel (i.e. =ARCS(...)) to pull data from the ARCS database if you enter a loan number, date, and data field. The URL for a loan detail page uses an internal numbering system, not the loan number itself, which is annoying for creating external links. Extracts lack full customization, such as reordering data fields.

Réponse de l'équipe de BankPoint

il y a 7 ans

Chris - we always appreciate healthy, constructive criticism and feedback, but wow, that was a stinger! You did make some good suggestions in there that we think we can incorporate into the product: make the reports more "exportable"; batch association of pipeline loans to actual loans; ability to export historical balances for a loan. Look for some of those improvements in upcoming releases. We're sorry to hear about the general slowness, but a little surprised too, since our metrics show 95% of your response times coming in under a second. Perhaps the slowness you're seeing is in the reporting area, where we lose a little bit of visibility, but we'll investigate either way. Thanks for the feedback, and remember that you can reach out to us by phone or email with suggestions or criticism any time.

Debbie
VP, Product Manager Treasury Management (É.-U.)
Services financiers, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

BankPoint, the easiest part of On-boarding!

5,0 il y a 4 ans

Commentaires : My department uses BankPoint for the Document Preparation piece we call DocExpress. I would prefer to work with BankPoint over all the other vendors I support. When I say they are responsive, I mean same day in most cases. If we have any problems, they are fixed in a matter of minutes, not hours or days.
The staff has always been pleasant and respective. We have a great working relationship.

Avantages :

The ability to design the product around our procedures. We did not have to "take what you get" but rather, BankPoint took our ideas and delivered them in the product. As we have added a very detailed product to our product line, we have found that BankPoint is most flexible and efficient in brainstorming on how to best on-board the product. The BankPoint staff is always available and responsive to our questions and urgent needs.

Inconvénients :

Sometimes the tasks built into the process can be so simple or repetitive that I am concerned that users will just check them off without thinking whether they actually did the task.

Réponse de l'équipe de BankPoint

il y a 4 ans

Hi Debbie, Thank you for the kind words! It was a pleasure to work with you to bring DocExpress to life. It was a great addition to BankPoint, and we are happy to hear our goal to help your team with their daily activities was also achieved. Please feel free to reach out to discuss ways to enhance the task tracking feature.

Bill
SVP of Loan Operations (É.-U.)
Banque, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Long time valuable management tool from a long term partner.

5,0 il y a 7 ans

Commentaires : Portfolio management, better imaging user interface, pipeline management, risk rating management, and loan portfolio data reporting

Avantages :

Reliable information based on creditably validated data sources. Multiple system views from one source. Strong workflow to support our policies, procedures, and processes. Quick integration to multiple document imaging sources

Inconvénients :

Extracts could be expanded to include a broader data set than is currently available Credit line data (global and sub account information) would be helpful.