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Toast POS
Description de Toast POS
Qui utilise Toast POS ?
Toast est exclusivement conçu pour le secteur des services alimentaires. Alors que d'autres systèmes de point de vente sont utilisables par plusieurs secteurs, Toast s'est toujours attaché à répondre aux défis spécifiques des fournisseurs de services de restauration.
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Toast POS
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Avis sur Toast POS
Toast POS for Restaurants
Commentaires : We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.
Avantages :
The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).
Inconvénients :
The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.
Have Some Toast With Your Brunch. Or Lunch.
Commentaires : With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.
Avantages :
Simple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.
Inconvénients :
A small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.
Réponse de l'équipe de Toast
l’année dernière
Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there!
Worst Customer Service
Commentaires : Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.
Avantages :
I did like the functionality but the service is so bad, it does not matter how good the software is.
Inconvénients :
Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.
Réponse de l'équipe de Toast
il y a 9 mois
Hi Mark, I'm sorry to hear that this has been your experience. I'll be reaching out to directly to learn more how we can help support you here.
Alternatives envisagées précédemment :
I'd give it a 10 but then it would be perfect!
Commentaires : Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.
Avantages :
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.
Inconvénients :
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.
Réponse de l'équipe de Toast
il y a 4 ans
Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!
Best POS out there
Commentaires : Overall, Toast is the most comprehensive POS, best value for the cost, and has great community support.
Avantages :
Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.
Inconvénients :
Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.
