Qui utilise Toast POS ?

Toast est exclusivement conçu pour le secteur des services alimentaires. Alors que d'autres systèmes de point de vente sont utilisables par plusieurs secteurs, Toast s'est toujours attaché à répondre aux défis spécifiques des fournisseurs de services de restauration.

Description de Toast POS

Toast est une plateforme technologique tout-en-un pour restaurants. Conçu spécialement pour les restaurants, Toast rassemble de nombreuses solutions, notamment des programmes intégrés de commande et de fidélité en ligne, des fonctions de reporting sur la paie, la main-d'œuvre et les ventes, le tout sur un système de point de vente mobile basé sur le cloud.

Toast vous aide à améliorer vos opérations, à augmenter vos revenus et à obtenir plus d'informations commerciales. La mission de Toast est d'offrir aux consommateurs la meilleure expérience possible en matière de restauration en créant un partenariat avec les clients pour résoudre leurs problèmes uniques.

Informations sur Toast POS

Toast

http://www.toasttab.com

Fondé en 2011

Vidéo de Toast POS
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Présentation des tarifs de Toast POS

Toast POS n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Toast POS est disponible à partir de 79,00 $US/mois.


À partir de

79,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement et prise en charge de Toast POS

Ressources d'aide

  • Service de support permanent (réponse directe)

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Toast POS - Fonctionnalités

  • Caisse pour détaillant
  • Caisse pour restaurants
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des remises
  • Gestion des retours
  • Intégration e-commerce
  • Lecture de codes-barres
  • Profils de compte client
  • Signature électronique

Logiciels de caisse : afficher la liste complète

  • Carte de fidélité
  • Gestion des cartes cadeaux
  • Gestion des conseils
  • Gestion des employés
  • Gestion des stocks
  • Gestion des tiroirs-caisses
  • Partage de l'addition
  • Vérifications distinctes

Logiciels de caisse pour bars : afficher la liste complète

  • Autorisations d'accès utilisateur
  • Caisse pour bars
  • Caisse pour restaurants
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des prix
  • Gestion des remises
  • Gestion des stocks
  • Lecture de codes-barres
  • Suivi des retours
  • Suivi des ventes
  • Support de carte de fidélité
  • e-commerce

Logiciels de caisse pour iPad : afficher la liste complète

  • Accès mobile
  • Carte de fidélité
  • Commande en ligne
  • Gestion de table
  • Gestion des cartes cadeaux
  • Gestion des conseils
  • Gestion des livraisons
  • Gestion des stocks
  • Partage de l'addition
  • Rapports et analyses
  • Vérifications distinctes

Logiciels de caisse pour restaurants : afficher la liste complète

  • Comptabilité intégrée
  • Facturation
  • Gestion de table
  • Gestion des cuisines
  • Gestion des employés
  • Gestion des listes d'attente
  • Gestion des menus
  • Gestion des réservations
  • Gestion des stocks
  • Point de vente (PDV)
  • Rapports et analyses

Logiciels de gestion de restaurant : afficher la liste complète

Toast POS - Alternatives

Plus d'alternatives à Toast POS

Avis sur Toast POS

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,4
Service client 4
Fonctionnalités 4,2
Rapport qualité-prix 4

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Écrivez votre avis !
Jayelynn W.
General Manager
Produits alimentaires, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 05/09/2019

"Incredibly Efficient!"

Commentaires: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Avantages: Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Inconvénients: Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Réponse de l'éditeur

envoyé par Toast le 08/11/2019

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

  • Source de l'avis 
  • Publié le 05/09/2019
Utilisateur vérifié
IT Manager
Biens de consommation, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 16/05/2019

"Toast--Support when you need it."

Commentaires: We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Avantages: I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Inconvénients: The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

  • Source de l'avis 
  • Publié le 16/05/2019
Sky C.
Cook
Produits alimentaires, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 19/11/2020

"Toast POS"

Commentaires: Very good Despite the few technical difficulties that occur at times .

Avantages: This POS system is much more advanced compared to others I have used prior. There are many options for inputting whichever items and functions are needed within your business. The overall appearance of this software is much nicer. I also enjoy how user access changes with position ranking, and verification can be implemented for certain features which helps to deter possible theft or misuse. The sales reports are also extremely thorough
. Overall, this is a great pos system for all occupancy levels.

Inconvénients: There have a been a few issues with the connection dropping/printer not receiving orders despite our internet working fine. This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue. Of course since it is an app it will be prone to crashes, but it is extremely inconvenient when it happens during a rush.

  • Source de l'avis 
  • Publié le 19/11/2020
Kestrel L.
owner, GM
Restaurants, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 08/01/2020

"Beware!"

Avantages: I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Inconvénients: Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

Réponse de l'éditeur

envoyé par Toast le 14/01/2020

Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.

  • Source de l'avis 
  • Publié le 08/01/2020
Utilisateur vérifié
Business/Hospitality Consultant
Hôtellerie, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 21/08/2020

"I'd give it a 10 but then it would be perfect!"

Commentaires: Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Avantages: I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Inconvénients: As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Réponse de l'éditeur

envoyé par Toast le 27/08/2020

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

  • Source de l'avis 
  • Publié le 21/08/2020