Influitive

Qui utilise Influitive ?

Parmi les clients d'Influitive figurent certaines des entreprises B2B les plus dynamiques, telles que Cisco, Oracle, Box et HubSpot. Lisez leurs témoignages et leurs résultats sur le site web du logiciel !

Description de Influitive

La solution AdvocateHub d'Influitive vous permet de créer une communauté et d'inviter des ambassadeurs (clients, partenaires et employés) à relever les défis suivants : références, avis sur les produits, publications sur les réseaux sociaux, etc. Lorsqu'ils relèvent ces défis, qui peuvent être ciblés sur des groupes ou des personnes, ils gagnent automatiquement des points, des badges et des niveaux pour bénéficier d'avantages et de privilèges. Créez facilement des rapports sur toutes les activités réalisées, intégrez votre CRM et bien plus encore, pour intégrer les opérations de défense à chaque étape du processus.

Informations sur Influitive

Influitive

http://influitive.com/

Fondé en 2010

Vidéo de Influitive
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Présentation des tarifs de Influitive

Influitive n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.


Version gratuite

Non

Essai gratuit

Non

Déploiement et prise en charge de Influitive

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)
  • Mobile (Android natif)

Formation

  • Formation présentielle
  • Formation en ligne en direct
  • Webinaires
  • Documentation

Influitive - Fonctionnalités

  • Actions découlant d'un événement
  • Ambassadeurs de marque - Clients
  • Gestion des ambassadeurs de marque
  • Gestion des campagnes
  • Gestion des formulaires
  • Gestion des récompenses
  • Promotion à but non lucratif
  • Suivi de l'engagement

Logiciels d'ambassadeur de marque : afficher la liste complète

  • Chat en temps réel
  • Gestion des badges
  • Gestion des enquêtes et sondages
  • Gestion des participants
  • Génération de leads
  • Inscription en ligne
  • Possibilité d'enregistrement et de lecture
  • Rapports et analyses
  • Réception virtuelle
  • Stratégie de marque personnalisable
  • Streaming en direct

Logiciels d'événements virtuels : afficher la liste complète

  • Engagement des leads
  • Gamification
  • Gestion des bonus
  • Gestion des campagnes
  • Gestion des contacts
  • Gestion des récompenses
  • Gestion des références des employés
  • Intégration de tiers
  • Marketing multicanal
  • Modèles de références
  • Pour les références des clients
  • Pour les références des employés
  • Suivi des références
  • Suivi du ROI et de l'analytique

Logiciels de Referral Marketing : afficher la liste complète

  • Engagement social
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des ambassadeurs de marque
  • Gestion des campagnes
  • Gestion des références
  • Programme de récompenses
  • Rapports et analyses
  • Suivi des références

Logiciels de clients ambassadeurs : afficher la liste complète

  • CRM
  • Carte de fidélité
  • Cartes de fidélité
  • Gestion des abonnements
  • Gestion des cartes cadeaux
  • Gestion des récompenses
  • Portail des membres
  • Suivi des activités
  • Suivi des références

Logiciels de fidélisation client : afficher la liste complète

  • Forums de discussion
  • Gestion de contenu
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des groupes
  • Gestion des événements
  • Idéation
  • Modération
  • Répertoire de membres

Logiciels de gestion de communautés : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Contenu vidéo
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des désabonnements
  • Messagerie instantanée
  • Syndication de contenu

Logiciels de relation client : afficher la liste complète

Influitive - Alternatives

Plus d'alternatives à Influitive

Avis sur Influitive

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,5
Service client 4,8
Fonctionnalités 4,5
Rapport qualité-prix 4,4

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Écrivez votre avis !
Nicholas C.
Product Marketing
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 30/08/2016

"Producing Great Results!"

Commentaires: The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app.
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub.
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!

Avantages: You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter.
Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams.

Inconvénients: No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 30/08/2016
Sue R.
Senior Manager of Installed Base Marketing and Advocacy
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/11/2020

"Influitive is a valued partner"

Commentaires: From the beginning, we have had nothing but a positive experience with the Influitive product and the team. We've had a dedicated customer success manager with who we meet every month to plan our projects and key initiatives. The support team is responsive and helps

Avantages: Our company spent time researching which company would provide the best platform for running our online customer community and Influitive was the top pick. Almost five years later, we are still pleased with the decision. The Influitive platform is a safe, closed environment for our educator community to engage and collaborate. The evolution of the platform product roadmap continues to improve our administrative functionality in addition to the ease of use for our members. The channel functionality allows us to put similar activities into the same category. Members can pick and choose their areas of interest without having to sift through all the activities. The reporting functionality gives us the data we need to report out successes and evaluate areas that need improvement.

Inconvénients: Many of the issues I liked least about the software have been improved on the Influitive product roadmap including the ability to clone challenges with targeting, the ability to delete members, and the reporting functionalities. The thing I like least about the software is the campaign library can't always be edited easily to meet the tone and needs of our community. We generally create 95% of our own campaigns and don't rely on the campaign library.

  • Source de l'avis 
  • Publié le 25/11/2020
Mike S.
Developer Marketing
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 19/11/2019

"Buggy, Unreliable Software. Support is Non-existant"

Commentaires: While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from).

Avantages: I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Inconvénients: The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg.

  • Source de l'avis 
  • Publié le 19/11/2019
Jessica M.
Customer Advocacy Program Manager
Édition, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 03/11/2020

"Amazing Platform to Build a Customer Community & an Advocate Marketing Program"

Avantages: Influitive helps us communicate with our customers in a meaningful way at scale and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by utilizing advocates to help with every aspect of the business including sales, customer success, editorial, marketing and product development. It's a great way to create a community amongst our customers and we can get feedback on various initiatives quickly. What I love about the advocate hub is it's intuitive, easy to use and is adaptable. I like to think of it as a ball of clay - you can adapt it to what works for your team, audience and business. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies. Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.

Inconvénients: There's not much that I would recommend in terms of room for improvement. Influitive is awesome!

  • Source de l'avis 
  • Publié le 03/11/2020
Jon A.
Head of Advocacy
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 25/11/2020

"Leading Advocacy SaaS Software keeps getting better and better"

Commentaires: I have been an advocate of Influitive since it's conception many years ago whilst looking for a platform to support our growing advocacy needs, where manual systems are just no longer viable, workable or simple. I have been involved in implementing Influitive at two large organizations and still recommend it as my first choice Advocacy platform. Influitive ticks many boxes in terms of its capabilities of vision and execution, and whilst not perfect, is actually a simple and effective way to manage a fully functional advocacy program. As a Saas platform, you get the added convenience of non-hosting, but the additional benefits of access anywhere. I use Influitive daily. My advocates love the platform, it's simple but powerful and has many great features such as templated challenge creation, social media linkage, and easy management of advocates. However, there are certain areas of the product that need addressing which don't work well, such as text formatting, the white label mobile app (which is truly terrible), image hosting and the ability to access the platform through the eyes of an advocate. Whilst these improvements sound minor, they have an impact on daily administration of the platform, and if addressed Influitive would be a standout platform. Overall, it's a great tool and one that makes advocates happy to engage my business and that's what it's about.

Avantages: Ease of use, reporting, level of support, capabilities and integrations

Inconvénients: Missing some very basic functionality like simple formatting tools and testing features

  • Source de l'avis 
  • Publié le 25/11/2020