Influitive

Qui utilise Influitive ?

Parmi les clients d'Influitive figurent certaines des entreprises B2B les plus dynamiques, telles que Cisco, Oracle, Box et HubSpot. Lisez leurs témoignages et leurs résultats sur le site web du logiciel !

Description de Influitive

La solution AdvocateHub d'Influitive vous permet de créer une communauté et d'inviter des ambassadeurs (clients, partenaires et employés) à relever les défis suivants : références, avis sur les produits, publications sur les réseaux sociaux, etc. Lorsqu'ils relèvent ces défis, qui peuvent être ciblés sur des groupes ou des personnes, ils gagnent automatiquement des points, des badges et des niveaux pour bénéficier d'avantages et de privilèges. Créez facilement des rapports sur toutes les activités réalisées, intégrez votre CRM et bien plus encore, pour intégrer les opérations de défense à chaque étape du processus.

Informations sur Influitive

Influitive

http://influitive.com/

Fondé en 2010

Prix de Influitive

Influitive n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Vidéo de Influitive
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Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Influitive - Fonctionnalités

  • Actions découlant d'un événement
  • Ambassadeurs de marque - Clients
  • Ambassadeurs de marque - Politique
  • Engagement social
  • Gestion des ambassadeurs de marque
  • Gestion des campagnes
  • Gestion des demandes
  • Gestion des formulaires
  • Programme de récompenses
  • Suivi des législations

Logiciels d'ambassadeur de marque : afficher la liste complète

  • Engagement des leads
  • Gamification
  • Gestion des bonus
  • Gestion des campagnes
  • Gestion des contacts
  • Gestion des récompenses
  • Gestion des références des employés
  • Intégration de tiers
  • Marketing multicanal
  • Modèles de références
  • Pour les références des clients
  • Pour les références des employés
  • Suivi des références
  • Suivi du ROI et de l'analytique

Logiciels de Referral Marketing : afficher la liste complète

  • Engagement social
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des ambassadeurs de marque
  • Gestion des campagnes
  • Gestion des références
  • Programme de récompenses
  • Rapports et analyses
  • Suivi des références

Logiciels de clients ambassadeurs : afficher la liste complète

  • CRM
  • Carte de fidélité
  • Cartes de fidélité
  • Gestion des abonnements
  • Gestion des cartes cadeaux
  • Gestion des récompenses
  • Portail des membres
  • Suivi des activités
  • Suivi des références

Logiciels de fidélisation client : afficher la liste complète

  • Forums de discussion
  • Gestion de contenu
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des groupes
  • Gestion des événements
  • Idéation
  • Modération
  • Répertoire de membres

Logiciels de gestion de communautés : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Contenu vidéo
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des désabonnements
  • Messagerie instantanée
  • Syndication de contenu

Logiciels de relation client : afficher la liste complète

Influitive - Logiciels similaires

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Avis sur Influitive

Afficher 5 avis sur 212

Note globale
4,7/5
Facilité d'utilisation
4,5/5
Service client
4,8/5
Fonctionnalités
4,5/5
Rapport qualité-prix
4,4/5
Nicholas C.
Product Marketing
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 30/08/2016

"Producing Great Results!"

Commentaires: The idea of customer advocacy and customer marketing is a new way of thinking within B2B business. I feel fortunate that we have chosen a partnership with Influitive, who in my mind, is the leader in this particular space. Our implementation was quite easy and even with my competing priority of creating an online user community at the same time.
Their customer support is quite incredible. They are timely, polite, and sure to close the loop. The knowledge base articles are great and usually show walk-throughs and how-to's on nearly everything. I also appreciate their willingness to continue to foster partnership through ongoing coaching with advocacy experts every two weeks. They have even gone so far as to add me to a great SLACK group with Awesome Advocate Marketers from around the world to learn and grow.
As a result of our coaching, execution, and leveraging the software within the first 30 days we have had 12 new software reviews, 9 referral leads, and 10+ users raising their hand to be references. I have been blown away with our results and so have my executives. We are going to continue to build on our early success and leverage this tool at an upcoming event - specifically with Influitive's great mobile app.
Another thing I appreciate about Influitive is they are constantly learning, growing and trying new things. Their own VIP AdvocateHub is a great place to learn about the company, what's coming around the corner, and also great advice to incorporate into your own hub.
We are really looking forward to continuing our success with our Hub and ultimately mobilizing our advocates to spread the footprint of our brand and services via word of mouth, social, and reviews while having fun at the same time!

Avantages: You truly get out what you put in. The time spent building campaigns and targeted challenges are directly related to what results you're able to yield thereafter.
Their customer support is incredible. Their coaching is very helpful and they are all about building value for your Hub. If you are the sponsor, rest assured you will have plenty of benchmarking and metrics to present to your executive teams.

Inconvénients: No real cons to speak of at this time. Like any other B2B company, they are interested in appending add-on solutions such as API links to Marketo, Salesforce, SSO etc. These do cost money and are typically not included in a base contract.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 30/08/2016
Jessica M.
Customer Marketing Manager
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 14/11/2017

"Influitive's Advocate Hub Helps Me Drive Results for My Organization and Mobilize Advocates"

Avantages: We're using the AdvocateHub to run our advocate marketing program - Homeroom. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals. The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies. Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.

Inconvénients: I can not think of anything that can be changed or improved upon. In order to have a successful Advocate Marketing program, you need to have someone to execute and manage it. Also, I would advise that you start with your strategy and use that as your guiding light.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 14/11/2017
Mike S.
Developer Marketing
Télécommunications, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 19/11/2019

"Buggy, Unreliable Software. Support is Non-existant"

Commentaires: While we have had positive results with Influitive, we have faced numerous challenges. The team is almost impossible to work with (a far cry from the past where they were absolutely exceptional). There is a lack of caring about the customer and in expertise (even of their own software). My first few weeks with Influitive went like this: sales member left items out of the contract and rushed us to sign it (we did, realized our mistake, and accepted it). The company forgot to actually setup our hub (we had to email them to get them to give us what we purchased). The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up). Later, when we tried to purchase the item that was left out of the contract, they tried a bait and switch and tried again to sell us something we didn't want in place of what we specifically asked for. It's gotten to the point where we file a ticket knowing support will tell us to ignore it, and every senior person we've reached out to at the company is leaving or moving positions and unable to help us (redirecting us to other people who we never hear from).

Avantages: I've used Influitive for several years. It can drive results if implemented correctly and with dedicated resources. The platform offers a nice balance for users with challenges, rewards, a messaging center, and a new focus on a forum (although if you already have a forum you cannot turn this off and they will force you to use it).

Inconvénients: The company has changed directions pushing the forum over the challenges (the initial reason Influitive was created). The software is often unreliable, with our team finding bugs and issues almost daily. These issues range from targeting (advocates not receiving challenges), inaccurate counts, data disappearing, and blatant issues in production such as when they broke the rewards page or the challenge forms. We have numerous complaints from our users, and people complaining that it doesn't work. In less than a year we have filed probably over 20 bugs - most of which support ignores. The most common response we get is "it will fix itself eventually." While they have an API, it's very random and not well designed. For example, there is a groups endpoint, but the only way to get the group ID is to go back into the admin, go into reports, dig into the report, pivot and filter, and then eventually you'll find a hidden ID that doesn't match the group ID used throughout the system. The forum likewise is extremely buggy - although they've made vast improvements. Now posts and responses at least show up in order, although moderation and editing capabilities are a far cry from any other available forum solution (in most cases limited or non-existent). If users need to be able to copy/ paste code examples - you can forget it (this feature, while available doesn't work and is as you guessed it, extremely buggy). Unfortunately, this is the tip of the iceberg.

  • Source de l'avis 
  • Publié le 19/11/2019
Blake W.
Customer Advocacy Coordinator
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 29/11/2017

"Growing your program with Influitive..."

Avantages: It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well. The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and can be pulled quickly or sent automatically on a week-week, month-month basis. We needed that to be there and done well, it was selling point for the AdvocateHub. Customer advocates in our AdvocateHub are encouraged to engage daily and Influitive does a great job to coach us on how to do just that. You're never left in the dark or left alone to fend for yourself and your customers. Influitive is there with you to coach you through the process and truly cares about getting the most out of your new AdvocateHub. "You're their only customer" is the feeling you get from them.

Inconvénients: It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 29/11/2017
Alvin Q.
Marketing Specialist
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/12/2017

"Great Product = Great Results"

Avantages: The AdvocateHub is a great product that many companies could make use of. Customer marketing and customer advocacy go hand in hand and it's on the rise. Before Influitive, I had no idea this was such a thing in marketing. With great effort comes great results which is what I've seen over the past 2 years. We have got feedback rather quickly from our advocates on their hub experience as well as product feedback which is great and beneficial. We have also been able to drive a ton of reviews, referrals, reference calls as well. Tons of quotes and testimonials that we share via Social Media have came from our hub. I believe if you utilize it in every opportunity that you get then you are definitely getting way more than your money's worth for this amazing product. The discussion forum is also a great place for our advocates to discuss our product as well as other things.

Inconvénients: Over the past few months, Influitive has been buggy at times as well as e-mail digests going out slower than usual due to lag times (Tuesday mornings on the West Coast) There's been maintenance issues during the day.

  • Source de l'avis 
  • Source : GetApp
  • Publié le 18/12/2017