Description de Ricochet

Ricochet étend et simplifie votre boutique de commerce de détail ou de dépôt-vente avec des systèmes de caisse performants et élégants. L'écosystème de Ricochet permet à votre boutique d'effectuer des écritures de stock plus rapidement et de vendre davantage de produits grâce à un POS (point de vente), inventaire, des fonctions de gestion des comptes clients et utilisateurs, un reporting rapide et des dizaines d'autres fonctionnalités. Ricochet est conçu pour répondre aux besoins d'une grande variété de magasins de commerce de détail et de dépôt-vente. Chaque compte inclut une formation gratuite, un service d'assistance illimitée, des registres, des UGS, des données et plus encore pour soutenir votre croissance tout en bénéficiant d'une tarification simple.

Qui utilise Ricochet ?

Toute entreprise dont les activités quotidiennes incluent des opérations de dépôt-vente, quel que soit le marché.

Ricochet Logiciel - 1 Ricochet Logiciel - 2 Ricochet Logiciel - 3 Ricochet Logiciel - 4 Ricochet Logiciel - 5

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Avis sur Ricochet

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,7
Service client
4,9
Fonctionnalités
4,5
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
81%
4
17%
3
2%
Gary
Gary
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Not Just Consignment Software - A solution.

5,0 il y a 3 ans

Commentaires : Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Avantages :

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Inconvénients :

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Réponse de l'équipe de Ricochet

il y a 3 ans

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

Athena
Athena
Director of Operations (É.-U.)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Very helpful software for consignment tracking

5,0 il y a 3 ans

Commentaires : Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Avantages :

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory. It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Inconvénients :

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Réponse de l'équipe de Ricochet

il y a 3 ans

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

Darla
Board Member & Volunteer (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ricochet user

3,0 il y a 3 ans

Avantages :

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Inconvénients :

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Réponse de l'équipe de Ricochet

il y a 3 ans

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Carina
Founder (É.-U.)
Mode et vêtements, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

From entering items manually to full integration!

5,0 il y a 3 ans

Commentaires : I love being able to serve my consignors and customers using one software.

Avantages :

What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Inconvénients :

What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Réponse de l'équipe de Ricochet

il y a 3 ans

Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

Kristi
Owner (É.-U.)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

A User Friendly Software with Exceptional Customer Support

5,0 il y a 3 ans

Commentaires : We always feel heard by the Ricochet team and appreciate their willingness to discuss possible improvements or even explain why a desired feature may not be effective in meeting all their customer's needs. We understand that not every feature we may want is an asset for every store/shop they service. The pros outweigh the cons and we actually value their commitment to delivering a software that works but isn't overwhelmed with "bits and pieces" of features that only meet the needs of some.

Avantages :

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth. Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors. As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving. Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.

Inconvénients :

There are some features and capabilities we hope to see in the future.

Réponse de l'équipe de Ricochet

il y a 3 ans

Fantastic review, Kristi! Reclamation has been a part of our success too! Thanks for your commitment and thoughtful feedback.