Qui utilise Ricochet ?

Toute entreprise dont les activités quotidiennes incluent des opérations de dépôt-vente, quel que soit le marché.

Description de Ricochet

Ricochet étend et simplifie votre boutique de commerce de détail ou de dépôt-vente avec des systèmes de caisse performants et élégants. L'écosystème de Ricochet permet à votre boutique d'effectuer des écritures de stock plus rapidement et de vendre davantage de produits grâce à un POS (point de vente), inventaire, des fonctions de gestion des comptes clients et utilisateurs, un reporting rapide et des dizaines d'autres fonctionnalités. Ricochet est conçu pour répondre aux besoins d'une grande variété de magasins de commerce de détail et de dépôt-vente. Chaque compte inclut une formation gratuite, un service d'assistance illimitée, des registres, des UGS, des données et plus encore pour soutenir votre croissance tout en bénéficiant d'une tarification simple.

Informations sur Ricochet

Ricochet

http://www.ricoconsign.com

Fondé en 2012

-thumb
-thumb
-thumb
-thumb
-thumb

Présentation des tarifs de Ricochet

Ricochet n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Ricochet est disponible à partir de 99,00 $US/mois.


À partir de

99,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement et prise en charge de Ricochet

Ressources d'aide

  • Support en horaire de bureau
  • En ligne

Déploiement

  • Cloud, SaaS, web
  • Mobile (iOS natif)

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation

Ricochet - Fonctionnalités

  • Caisse pour détaillant
  • Caisse pour restaurants
  • Carte de fidélité
  • Emplacements multiples
  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des remises
  • Gestion des retours
  • Intégration e-commerce
  • Lecture de codes-barres
  • Profils de compte client
  • Signature électronique

Logiciels de caisse : afficher la liste complète

  • Gestion des cartes cadeaux
  • Gestion des commissions
  • Gestion des prix
  • Gestion des remises
  • Gestion des stocks
  • Lecture de codes-barres
  • Suivi des retours
  • Suivi des ventes
  • Support de carte de fidélité
  • e-commerce
  • Écran tactile

Logiciels de caisse pour magasins : afficher la liste complète

  • Base de données de clients
  • Carte de fidélité
  • Gestion des employés
  • Gestion des stocks
  • Gestion des transitaires
  • Optimisation des prix
  • Point de vente (PDV)

Logiciels pour la consignation : afficher la liste complète

Ricochet - Alternatives

Plus d'alternatives à Ricochet

Avis sur Ricochet

Lire tous les avis

Note moyenne

Facilité d'utilisation 4,7
Service client 4,9
Fonctionnalités 4,5
Rapport qualité-prix 4,8

Évaluer le logiciel

Partagez vos expériences avec d'autres acheteurs de logiciels.

Écrivez votre avis !
Gary M.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/12/2019

"Not Just Consignment Software - A solution."

Commentaires: Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.

Avantages: It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Inconvénients: Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products. Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker. Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Réponse de l'éditeur

envoyé par Ricochet le 16/12/2019

Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!

  • Source de l'avis 
  • Publié le 13/12/2019
Athena P.
Director of Operations
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 02/01/2020

"Very helpful software for consignment tracking"

Commentaires: Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.

Avantages: This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory.
It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Inconvénients: I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Réponse de l'éditeur

envoyé par Ricochet le 07/01/2020

Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.

  • Source de l'avis 
  • Publié le 02/01/2020
Lisa S.
Owner
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/12/2020

"Exceptional Customer Service"

Commentaires: Easy to use. Excellent support!

Avantages: I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing! Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now.
I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!

Inconvénients: The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly. The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

Réponse de l'éditeur

envoyé par Ricochet le 14/01/2021

Thanks for the review, Lisa! We love to hear that both consignors and stores get to have an excellent experience with Ricochet. Please reach out to us if you are still struggling with that label printer. We can give it another shot.

  • Source de l'avis 
  • Publié le 18/12/2020
Darla J.
Board Member & Volunteer
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/01/2020

"Ricochet user"

Avantages: Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Inconvénients: Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Réponse de l'éditeur

envoyé par Ricochet le 15/01/2020

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

  • Source de l'avis 
  • Publié le 11/01/2020
Carina L.
Founder
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/12/2019

"From entering items manually to full integration!"

Commentaires: I love being able to serve my consignors and customers using one software.

Avantages: What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.

Inconvénients: What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.

Réponse de l'éditeur

envoyé par Ricochet le 03/01/2020

Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.

  • Source de l'avis 
  • Publié le 23/12/2019