Salesforce Service Cloud
par Salesforce
Qui utilise Salesforce Service Cloud ?
Les entreprises ayant besoin d'une solution SaaS pour le CRM et la gestion des centres d'assistance.
Description de Salesforce Service Cloud
Avec les applications pour centres d'assistance de Salesforce, vous n'avez pas besoin d'investir dans des centres d'assistance partout dans le monde. Vous bénéficiez à la place d'un logiciel pour centres d'assistance à la pointe de la technologie fonctionnant dans le cloud, 24h/24, 7j/7. Avec les solutions pour centres d'assistance de Salesforce, vous profitez de tous les avantages liés aux activités dans le cloud, y compris des mises à jour automatiques et de nouvelles fonctionnalités trois fois par an, le tout sans aucun problème d'infrastructure.
Informations sur Salesforce Service Cloud
Salesforce
http://www.salesforce.com/
Fondé en 1999
Prix de Salesforce Service Cloud
Salesforce Service Cloud n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Salesforce Service Cloud est disponible à partir de 25,00 $US/mois.
À partir de
25,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
Salesforce Service Cloud - Fonctionnalités
Produits alternatifs
Logiciels les + demandés
Avis sur Salesforce Service Cloud
Afficher 5 avis sur 445
Jordan C.
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Note globale5/5
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Facilité d'utilisation3/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 08/08/2019
"Awesome Ticketing System"
Commentaires: Users are really more productive than previous tool
Avantages: With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.
Inconvénients: Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
- Provenance de l'utilisateur
- Publié le 08/08/2019
Jennifer B.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités4/5
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 06/11/2019
"Everything I need on one page"
Commentaires: I love that I can manage our sales team's goals vs. actuals all in one place. I can see exactly where each prospect/opportunity is in the sales process, who the contact is and information about the company all on one screen. With the links that let me get more information about each of those areas, it's a seamless process.
Avantages: I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another
Inconvénients: It's not like any of the other CRMs that our sales team has used so there was a bit of a training curve for some of them.
- Provenance de l'utilisateur
- Publié le 06/11/2019
Elizabeth F.
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Note globale5/5
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Facilité d'utilisation4/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 24/06/2020
"Easy to Use"
Commentaires: Great for tracking contacts
Avantages: The number of things you can track with this product
Inconvénients: Needed some time to understand how to move between screens and related informaiton
- Provenance de l'utilisateur
- Publié le 24/06/2020
Harry F.
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Note globale2/5
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Facilité d'utilisation2/5
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Fonctionnalités1/5
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Support client1/5
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Rapport qualité-prix2/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 21/02/2020
"NOT a good SERVICE TICKETING SYSTEM"
Commentaires: very clomzy and not effective.
Avantages: its nice in its design. it can properly relate cases to client records
Inconvénients:
This software lacks the necessary tools to properly communicate with your customers.
Customers can respond to closed tickets without getting notifications.
team isn't notified when a new ticket comes in.
overall lightening experience is a SLOW moving vehicle, wast's our teams time.
the list goes on and on
One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us.
so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 21/02/2020
Patrick C.
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Note globale4/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client3/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 04/05/2018
"Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook"
Commentaires: I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.
Avantages: We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.
Inconvénients: I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.
- Provenance de l'utilisateur
- Publié le 04/05/2018
