Salesforce Service Cloud
par Salesforce
Qui utilise Salesforce Service Cloud ?
Les entreprises ayant besoin d'une solution SaaS pour le CRM et la gestion des centres d'assistance.
Description de Salesforce Service Cloud
Avec les applications pour centres d'assistance de Salesforce, vous n'avez pas besoin d'investir dans des centres d'assistance partout dans le monde. Vous bénéficiez à la place d'un logiciel pour centres d'assistance à la pointe de la technologie fonctionnant dans le cloud, 24h/24, 7j/7. Avec les solutions pour centres d'assistance de Salesforce, vous profitez de tous les avantages liés aux activités dans le cloud, y compris des mises à jour automatiques et de nouvelles fonctionnalités trois fois par an, le tout sans aucun problème d'infrastructure.
Informations sur Salesforce Service Cloud
Salesforce
http://www.salesforce.com/
Fondé en 1999
Prix de Salesforce Service Cloud
Salesforce Service Cloud est disponible à partir de 25,00 $US/mois. Salesforce Service Cloud n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Salesforce Service Cloud ci-dessous.
À partir de
25,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
En ligne
Salesforce Service Cloud - Fonctionnalités
Logiciels les + demandés
Avis sur Salesforce Service Cloud
Afficher 5 avis sur 457
Romy A.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 18/08/2018
"SalesForce is the best web-based platform to do Sales, BD and Recruiting!"
Commentaires: SalesForce is a great tool that will help small to big companies in driving revenue, and helping each company drive results and performance to each client in their business development, recruiting and lead generation efforts in just a short span of time.
Avantages: We've been using SalesForce for roughly 3 years now, and it helped us drive great ROIs due to its easy usage in terms of data entry, categorizing each client or candidate, and also the functionality it provides such as mass emails that we can add HTML codes to make it look personalized or targeted, and also the option that let us see if a client or candidate already opened the email we sent. Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time.
Inconvénients: What I least like about SalesForce is its downtimes. The only drawback I experience from SalesForce is the time to time down time it causes, but that was just minimal and not often so no harm really made.
- Provenance de l'utilisateur
- Publié le 18/08/2018
Patrick C.
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Note globale4/5
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Facilité d'utilisation4/5
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Fonctionnalités4/5
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Support client3/5
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Rapport qualité-prix4/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 04/05/2018
"Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook"
Commentaires: I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.
Avantages: We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.
Inconvénients: I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.
- Provenance de l'utilisateur
- Publié le 04/05/2018
Kulia P.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 05/02/2020
"Love it"
Commentaires: Overall experience is awesome. I still use this software often
Avantages: I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
Inconvénients: I do not have anything about this software that I don’t like. Like states it’s very easy to use and good for work.
- Provenance de l'utilisateur
- Publié le 05/02/2020
Krishna kashyap Y.
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Note globale5/5
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Facilité d'utilisation4/5
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Fonctionnalités5/5
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Support clientSans note
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Rapport qualité-prixSans note
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 04/12/2019
"Best cloud CRM tool in the marlet."
Commentaires: Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
Avantages: Service cloud helps us to automate the service process, streamline workflows and improve the sales rep experience. The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Inconvénients: There is a little bit of leanring curve involved in it but other than that this is great to have insights of customer and better deliver.
- Provenance de l'utilisateur
- Publié le 04/12/2019
Harry F.
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Note globale2/5
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Facilité d'utilisation2/5
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Fonctionnalités1/5
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Support client1/5
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Rapport qualité-prix2/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 21/02/2020
"NOT a good SERVICE TICKETING SYSTEM"
Commentaires: very clomzy and not effective.
Avantages: its nice in its design. it can properly relate cases to client records
Inconvénients:
This software lacks the necessary tools to properly communicate with your customers.
Customers can respond to closed tickets without getting notifications.
team isn't notified when a new ticket comes in.
overall lightening experience is a SLOW moving vehicle, wast's our teams time.
the list goes on and on
One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us.
so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com
- Provenance de l'utilisateur
- Source : SoftwareAdvice
- Publié le 21/02/2020
