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Description de ComplianceQuest

CQ, un système de gestion de la qualité d'entreprise (EQMS) basé sur la plateforme Force.com, aide les fabricants et les fournisseurs à atteindre leurs objectifs de qualité et de conformité en reliant tous les processus pertinents au sein de l'entreprise et les réseaux d'approvisionnement à l'échelle mondiale. Leur but est de transformer la qualité et la conformité en un avantage stratégique pour vos clients, à travers l'expérience, l'expertise et la passion.
Audit
CAPA
Change
Plaintes
Document
Équipement
Inspection
NC
Fournisseur
Formation

Qui utilise ComplianceQuest ?

Secteurs de la fabrication, des sciences de la vie et de la restauration collective ; industries manufacturières générales et spécialisées comme l'automobile, le pétrole et le gaz, etc.

ComplianceQuest Logiciel - 1
ComplianceQuest Logiciel - 2
ComplianceQuest Logiciel - 3
ComplianceQuest Logiciel - 4

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ComplianceQuest

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ComplianceQuest

Note moyenne

Note globale
4,7
Facilité d'utilisation
4,5
Service client
4,6
Fonctionnalités
4,7
Rapport qualité-prix
4,5

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
72%
4
23%
3
4%
2
1%
Alastair
Alastair
Associate Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ComplianceQuest...Above and Beyond

5,0 il y a 5 ans

Commentaires : ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

Avantages :

The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

Inconvénients :

Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

Laura
Staff Business Analyst, Quality Systems (É.-U.)
Appareils médicaux, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Overall Quality system

5,0 il y a 4 mois

Commentaires : The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose.

Avantages :

The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

Inconvénients :

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

Réponse de l'équipe de ComplianceQuest

il y a 4 semaines

Thank you for your positive feedback on our Quality system. We appreciate your acknowledgment of the CQ team's responsiveness and their efforts to enhance tech support and development. It's great to hear that our full suite of products has provided better visibility to your data. We recognize your feedback on areas for improvement, especially in user direction and workflow tracking, our latest version addresses these concerns, offering a more user-friendly experience. We're grateful for your trust in ComplianceQuest, and we're committed to continually enhancing our system to meet your evolving needs.

Audra
Manager, Corporate Certifications (É.-U.)
Électronique grand public, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Features, not Great Support or Cost

2,0 il y a 5 mois

Commentaires : We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.

Avantages :

We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Inconvénients :

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

Réponse de l'équipe de ComplianceQuest

il y a 4 mois

Hello Audra, Thank you so much for your Candid feedback! We appreciate your honesty and concerns from an administration's perspective, and sorry for your nightmare experience with us. We'd like to spend time with you and your team to review the issues and how we can improve your experience. Warm Regards, ComplianceQuest

Nicole
Sr. Manager Quality Systems (É.-U.)
Appareils médicaux, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Integrated and flexible QMS solution

5,0 il y a 4 mois

Avantages :

Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps.

Inconvénients :

CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there.

Réponse de l'équipe de ComplianceQuest

il y a 4 semaines

We appreciate your feedback on ComplianceQuest's integrated and flexible QMS solution. It's great to know that our system met your requirements, and we value your acknowledgment of the guidance provided during configuration. Thank you for choosing us as your QMS solution, and we look forward to continually supporting your organization's needs.

Amanda
Quality Systems Specialist (É.-U.)
Appareils médicaux, 1 001–5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Quality System Deployment in MedTech Industry

4,0 il y a 12 mois

Commentaires : When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.

Avantages :

Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded.

Inconvénients :

Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type.