SilkOne Cloud Chiropractic EHR

Comprehensive Cloud Based Software for the Chiropractic Practice

Commentaires : My overall experience with Silkone has been fantastic. My main admiration for this software is the ease of use and speed to create SOAP notes. Also, I just love that my patients can go to my website, fill out the medical history, current symptoms and sign forms at home on any computer and or tablet. So, when they come into my office they just have to sign in on the kiosk and they can go immediately back to the exam room or treatment room. Silkone has made my office so efficient and now I can treat more patients in less time. That is a huge advantage with this software, because many softwares don't allow to fill out symptoms or medical history at home. In my humble opinion, Silkone is the best software for the price.

Avantages :

First of all, I have had EHR software in my practice for the past 13 years. Last year was my first year with a competitor cloud based software which I would rate just average due to length of time to create exam and SOAP notes. I usually had to finish my notes at home, especially exam reports because it just took too long to create the note. But, now after a month with SILKONE, I nev er had to finish my notes or Exam reports at home. The ease of doing exam and SOAP notes is amazing. The one thing I love about this software, is that everything is on one window screen. You don't have to jump through different windows screens (such as other softwares) which takes too much time and effort. My office manager loves the billing aspect of the program too. It works well with Office Ally with auto remittence. Also, you can send out text and email reminders and just the marketing module of Silkone is worth the price of this program. The support and training was second to none. Their response to my questions were always within an hour and they even respond to your questions after hours, so support is the best I have every experienced. They really go out of their way to make you feel comfortable with the software. Last, the customization is so easy for this software,, so my notes never look CANNED. Overall, I would give an A rating for Silkone software. This Software is definitely a keeper for our practice.

Inconvénients :

Obviously, there isn't much that I don't like about this software. Now, no software is perfect, but Silkone is the best software for billing and notes that I have ever utilized. Minor complaints, and I do mean minor, is that you have to press save to each Section (subjective, obejctive, plan, etc), which I hope they will eventually automatically save when you input the information. or just press save when you finish the end of exam or note. But, it is easy to go back to make any changes after you finish the note.

Silk One Chiropractic Software Review

Commentaires : Just like any EHR software it has its pros and cons. It takes a while to get used to this software but overall I have been happy with it. It saves a lot of time having a patient portal and don't know of any other chiropractic EHR that has it. I have even done some patient documentation on my phone as it works with any device that has the internet.

Avantages :

What I like most about this software is the patient portal. It allows us to send a link to a new patient so they can fill out their intake form online. The information from the intake form gets automatically populated into the system so there is no double entry of the data. This saves a lot of time for both the staff and the doctor. Also being able to access the software from any device (I have even scheduled patients for appointments at health fairs, etc on my phone) is a huge plus.

Inconvénients :

Like any new software there is a learning curve. The interface takes a little getting used to and is not the most user friendly. Also with the billing the patient statements are not very detailed and could use some better formatting to make them easier to understand for the patient.

It was fine, but needs refinement

Commentaires : It was not what I would have chosen. Also the office manager wasn't as savvy with it as she could have been, she was a bit old school. So I think there were some options we could have used that would have made things more efficient.

Avantages :

I think it's fairly reasonably priced. I think you can put in new patient exam information quite easily.

Inconvénients :

Putting in insurance collections was a bit maddening. It seemed very time consuming and inefficient. Also, when I used it, it didn't seem to be efficient for doing SOAP notes during the appointment. Perhaps that has been improved since I used it.

Have been with Silk One for over five years. Extremely happy with the top notch service

Avantages :

Professional and informative service. Quality product This is my office his fourth patient data entry product since approximately 2000. The service that I have had in my entire staff has had with all representatives of silk one have been nothing less than tremendous. They are also very secure with their product that there is no long-term contract you can terminate at any time. I have been with silk one for over five years

Inconvénients :

Early on, a little more clicks than prior software's with less bells and whistles The product that I had before silk one was called Quixote. Quixote was very user-friendly a wonderful color scheme, but the service was awful. Moving to silk one was a transition for my office and initially a little challenging. Much less bells and whistles, and a little challenging to navigate initially with multiple clicks required. However the patient's of the staff of silk worn were amazing. After about a week. We were all up and running.

The best integrated PMS, EHR and billing software for the money with great billing and AR features.

Commentaires : The support team is phenomenal and fast to respond if help is needed. There are great training videos available as well

Avantages :

I am a billing company that works with many different EHR's. SilkOne integrates beautifully with the clearinghouse so uploading claims and downloading ERA's is fast and simple. The ERA's are imported into SilkOne for posting so you don't have to maintain any files. One thing that sets SilkOne apart from any software I have ever used the features within the Accounts Recievables. Not only can you see your outstanding A/R by payor, but you can see exactly what claims are outstanding. This is such a powerful feature for keeping outstanding A/R to a bare minimum and what claims need to be addressed. This can result in an improved cash flow for any doc- I think this feature alone more than pays for the cost of the product! Then you have to consider all of its integrated practice management, EHR and billing components.

Inconvénients :

Resubmitting a claim can be cumbersome until you really learn the process