eBizCharge

Amazing Credit card processing system

Avantages :

Love this system. So user friendly and allows customers to gain some control too with their credit cards.

Inconvénients :

Not being able to see charges or receipts between users.

Century Business Solutions Is The One Stop Shop For Companies Credit Card Processing Needs!

Commentaires : My experience with Century Business Solutions has been nothing but wonderful! I started out by having a major problem with my current credit card processor who dropped one of our online stores because we sold pre-owned parts. I found your company online - because I wanted a new solution that would process walk-in orders, over the phone orders, and payments on both of our oscommerce stores. When I called in I was connected with Tristan Wynn who got an earful from me in the beginning of our conversation because I have had nothing but bad luck with credit card processors in the past. Tristan made himself available anytime I needed to talk, he answered questions for me and when he didn't have the answer he got the question answered for me. He was honest, he didn't feed me any line of crap. He just told me what your company could do and so far with the results and solutions we see - everything is spot on and you guys have a great solutions! You are in my opinion the one stop shop for credit card processing with your POS, mobile app, and ecommerce solutions! After signing the paperwork to get setup with Century Business Solutions - our account was approved within 24-48 hours which was great as well because our one online store was down - the only thing we could accept was paypal. After getting approved Tristan got me in touch with Brian "Gio" Giovannone - Client Services Specialist who worked with me over the phone on getting both of our online stores setup, with special source identification so we can see what payments come from what store. We did some test transactions, and all seemed to be working good with the stores! Gio also helped me get POS software installed on my computer, and setup users for the others in the office that need access to it. Tristan & Gio are top notch! Very Professional & very helpful! This all took place last week - October 27th. This morning I come into the office and we got two orders online - I had some questions about them. I reached out to Tristan who pointed me to support team. I worked with an Alex - then processed a very large $96,000.00 transaction and then spoke with a Kristina Engen - to verify that payments went through, that everything on your end looked good. Alex and Kristina were also very helpful, made me feel good about some of our first transactions with your company. I look forward to our future dealings with Century Business Solutions and your whole team!!

Avantages :

I love how everything is integrated from the POS terminal to our online websites, etc. And I love the ease of use/straight forward approach to your software!

Inconvénients :

None so far!

Security and Fraud

Commentaires : Horrible. Ended up losing money and our account being shut down. We have been in business 20 years and never had an issue with payment processing. We were with Moneris before and only switched due to the better deal and better platform. They left us with unmet promises of high grade security and fraud prevention. Did everything to earn our business but once they had it did nothing to keep it. Horrible customer service and overall an awful experience.

Avantages :

Sales and implementation were friendly. Platform was updated and easy to use and navigate

Inconvénients :

Security concerns were high for fraud. As soon as we set up our account, we had a number of charges that went through as settled and we caught them except one where we sent our product and lost money. Ebiz would not reimburse us and refused to acknowledge responsibility. Although when I pointed out the issues on the call they acknowledged and were going to set up stricter controls but the merchant ended up closing our account a few days in as we submitted a claim to try to recover our lost product. Basically once the merchant shut down our account they refused to do anything to keep the relationship alive and it was easier to just close our account with them. To give even more details there were attempts being done within minutes and the shipping address remained the same while the billing and CC details were all different each attempt (clearly indicates fraud or stolen CC) but their system approved it once the CC went through

We have been happy with eBizCharge and functionality of the customer portal.

Avantages :

I like that it is easy to see the transactions in the eBiz portal and to create custom reports. It has also been great to have the support documentation that is available online.

Inconvénients :

Please create a service ticket structure for support issues. As a customer, I want to see the status of my support issue more clearly. Emailing to a generic mailbox for support makes it difficult to reference multiple issues that occur near the same time period. Having a ticket structure would also make it easier for customers like us to communicate issues/resolutions across our global developer teams who need updates on the status of issues with our gateway integration. It would also make it clearer who our contact is for each issue. We have experienced times where the support person has to locate an email that we sent to support, but there was no ticket reference number assigned, so we spent time describing the issue instead of them just being able to pull it up.

Good product once you get past onboarding process

Commentaires : Now that we are live and no longer need to interact with their onboarding team the EBIZ software works well. The post go-live training and tech support group are much more professional and proficient than the Sales and On-boarding group.
Word to the wise, DON'T give them access to your business checking account until you're absolutely sure that the system is fully functional and you're ready to go-live. They'll start charging your account as soon as you submit an application and will refuse to issue as refund.

Avantages :

The product works well. We process 60-70 Web order with CC Authorizations into our SAP B1 system with SAP's DI API and the EBIZ API. The EBIZ backend API service enables us to Capture CC payments via batch and single transaction processing from within SAP. We can also issue CC refunds from within our SAP application.

Inconvénients :

The onboarding team at EBIZ was very slow to respond and it took our web developer a very long time to receive the information necessary to implement the EBIZ API on our site. Meanwhile their accounting system started directly withdrawing funds from our bank account before we ever processed any live charges.