eZee Absolute
Description de eZee Absolute
eZee Absolute est un système PMS complet sur le cloud qui aide les hôtels à automatiser les opérations liées au front-office, au back-office, aux enregistrements, aux départs, aux réservations, à la facturation, à l'entretien ménager et bien d'autres aspects de leur activité. eZee Absolute aide les hôtels à améliorer l'expérience de leurs clients et à augmenter leurs revenus.
eZee Absolute est la solution idéale pour les établissements de tous types et de toutes tailles, y compris les hôtels, motels, maisons d'hôtes, chambres d'hôtes, appartements avec services hôteliers, auberges et même les groupes hôteliers.
Qui utilise eZee Absolute ?
Tout le secteur hôtelier : hôtels, motels, complexes hôteliers, maisons d'hôtes, chambres d'hôtes, auberges, petites et grandes chaînes hôtelières, clubs, copropriétés, villas et appartements avec services hôteliers.
eZee Absolute ne vous convainc pas tout à fait ?
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eZee Absolute
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Emilie
Scaliability
Avantages :
Les fonctionalités des solution Cloud ont le plus d'impact et très facile à utiliser. La solition est très evolutive et s'adapte facilement à l'existant, a notre époque et même futur.
Inconvénients :
La version française n'est bien traduite. Et certains rapports lié s aux client Account, et detaillés sont absents. Sinon l'existant n'est déja pas mal.
Réponse de l'équipe de eZee Technosys
il y a 3 ans
Hi Emilie, Thank you for your feedback. We are happy that eZee Absolute is meeting your expectations. We are constantly working on improving our products and have considered reporting aspect as well. We assure that in coming time, all the modules along with the reporting as well as French Translation will get better. It will be great, if you can tell us how can we improve your experience. Do write to us at cm@ezeetechnosys.com. Regards, Team eZee.
Shaharuzzaman
Great Experience with eZee Absolute
Avantages :
I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.
Inconvénients :
eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.
Réponse de l'équipe de eZee Technosys
il y a 3 ans
Hi Shaharuzzaman, Thank you for your detailed review. We're glad to know that you find eZee Absolute easy to use and it's meeting your expectations. Addressing your cons, we will surely share this to the concerned team. At eZee, we're always trying to enhance our products and improve the user experience. And we assure you that with time, you will not face any such issues; and have a seamless experience with us. If you'd like to share any more suggestions, please drop an email on cm@ezeetechnosys.com. Regards, Team eZee.
Charl
Alternatives envisagées :
ASH Technologies
Commentaires : Very good
Avantages :
Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.
Inconvénients :
Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.
Réponse de l'équipe de eZee Technosys
l’année dernière
Hi Charl, Thank you so much for an amazing feedback. We constantly work on enhancing our software for better experience and reporting will surely be considered. However, we would like you to mail your suggestion at cm@ezeetechnosys.com. Regards, Team eZee
Utilisateur vérifié
Incompetent Integration Team
Avantages :
I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.
Inconvénients :
The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.
Gautam
It's great in terms of online management for hotel
Commentaires : It's good
Avantages :
It's mobile usability. And remotely management ease.
Inconvénients :
Guest database is not practical. If we change any guest details it impacts on all earlier bookings of the same guest.
Réponse de l'équipe de eZee Technosys
il y a 4 mois
Hi Gautam, Thanks for reviewing eZee Absolute. It's wonderful to know that you are able to manage your property remotely. In regards to guest database, since it is centralized system, any changes reflects to historic data as well. If you would like to know more about this, please get in touch with your account manager or our support team. They will guide you the best. Regards, Team eZee
