Kindrid

A Needed Innovation

Avantages :

Why did it take so long for mobile giving to become a thing? Kindrid is an innovation that finally represents the true generational shift in finance management and giving. Millennials just don't carry cash! (Don't even get stated on checks. What are those?) But it doesn't mean they don't want to give. This text-to-give platform makes it easy for people to give to institutions such as churches, non-profits, and any other kind of benefit fundraiser situation on the go from their phone. It's the needed innovation in a modern landscape and exactly the kind of problem technology should be solving for our everyday lives.

Inconvénients :

Of course we wish everything were automatic, and that's not always the case. There is a one-time setup for first givers that is unavoidable. But the platform does its best to make it as painless as possible through a series of onboarding texts to get your account information and verifications. Overall, it could be worse. And once complete, you never have to do it again (thank goodness). Another possible con is some phone carriers don't allow you to text short codes--but this can be resolved since Kindrid provides a full-length phone number (you just have to get it).

Easy platform that will make a big impact on your digital giving

Commentaires : An immediate increase in giving by adding text-to-give. The giving option has become 12% of our giving.

Avantages :

Kindrid is very easy to set up. It typically can be done in under 30 minutes. Its a very affordable platform where you will so a return on the investment very quick. Their customer support are quick to respond to any request and very helpful.

Inconvénients :

We've tried to customize some areas of the system, but have been unsuccessful. For example, we'd like to customize the automated response when a gift is process, but that is nailed down and non-customizable. Our integration with FellowshipOne is also limited and needs to be expanded to feed ACH donations accurately.

Buyers Be Ware!

Commentaires : If I were reviewing this company based on the experience we had with them during the first 3 1/2 years of working with them, I would rate them at 4 Stars - not perfect - but typically able to resolve any problems within a reasonable time frame. If I were reviewing them based on our most recent experiences I would be lamenting the fact that a rating lower than zero stars doesn't exist.

Avantages :

We selected Kindrid 3 1/2 years ago, specifically for it's text-to-give feature. The service was simple, safe, and affordable, and worked well for us for 3 1/2 years, until it went south at the beginning of this month.

Inconvénients :

We've just come through our second weekend of not being able to offer a text-to-give option to our members due to a technical glitch on Kindrid's end. We've reached out to rep at Kindrid and he has told us that the best solution he can offer is to give our members a new phone number to use for text-to-give. I've told him this won't work because we already have a one year supply (40,000) of pre-printed giving envelopes on hand that contain the original instructions that Kindrid gave us for text-to-give, which include the same phone number that we've been using for the past 3 1/2 years. The best suggestion rep could offer was to tell our members to not use out text-to-give option and instead to give directly through our giving portal. Here we are entering the holiday season and I need to shop for another provider to meet our text-to-give needs.

Amazing Giving Platform!

Commentaires : Online Giving. Text to Give. Recurring Giving.

Avantages :

Very intuitive interface, straight forward and packed with tons of features. Their text to give feature was the main reason that we made the switch from our previous giving platform. Before the switch we had maybe 20% of our congregation give through our online platform. Since we have made the switch over to Kindrid we are now at around 90% of our giving comes from either online or text to give. Also, we have seen increases in overall giving year-over-year. They also give you a fair amount of promotional tools to promote and encourage generous giving. 10 out 10 would recommend Kindrid!

Inconvénients :

I have nothing negative to say about them.

Kindrid is a joy to use. Support is very responsive and we have seen a 15% increase in giving.

Avantages :

Kindrid has been a joy to use. Customer support is very responsive and we saw a 15% increase in giving after the first year of use. The integration with Church Community Builder was simple to setup and has worked much better than other giving app integrations we have experienced in the past.

Inconvénients :

The only con was getting people on-boarded to the system but Kindrid does offer graphic material as well as a video. The only thing that would have made it better was if there video was a Premiere/After Effects file and was structured in such a way that our video team could have quickly manipulated it to be a better fit to our branding.