Kixie PowerCall

Un bon choix comme logiciel de téléphonie

Avantages :

Ce que j'apprécie le plus , c'est qu'il s'intègre facilement avec notre CRM.De plus, il est facile à utiliser et la configuration s'effectue très rapidement.

Inconvénients :

Certaines des offres sont limitées et ne sont donc pas adaptées à des personnes qui voudraient juste tester quelques fonctionnalités

Saved us a ton of money for a simple trackable dialer

Commentaires : Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Avantages :

I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Inconvénients :

I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

The Best Softphone Service I've Used

Commentaires : Overall, our experience has been positive. We're running the trial right now, but having a platform that allows us to call easily with a local presence, has a slick dealer with features like voicemail drop, automatic post-call notes and dispositions, and SMS built right in, all that integrates fully with most popular CRMs is a godsend. All for a monthly price that's less expensive (or at least comparable) to other options on the market. As of yet, I don't have much negative to say about the platform.

Avantages :

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Inconvénients :

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

Extremely unreliable, no accessible phone support, no support whatever on weekends

Commentaires : We are very disappointed in their software and service. I don't recommend it.

Avantages :

It integrates with Pipedrive CRM. That was the main reason we selected Kixie.

Inconvénients :

Extremely unreliable. On one Saturday, all the calls were routed to one employee's voicemail. The customers wondered if they were calling the correct number the entire weekend. Kixie offers no support (chat, email, or phone) on weekends. This means our issue was not even addressed for over two days. Who knows how many potential sales we lost in those two days? On Monday, I called them when they opened, but it would never connect to a live person. A pre-recorded message instructs us to chat online. I called our account manager several times. No response.That wasn't even the only issue we had with Kixie. They also had problems with call recordings, routing, and other technical issues, such as some call durations showing up as 0:00. Their team needs to be adequately staffed. The software needs improvement. They need to extend their customer support hours.

The Best Phone System on the Market

Commentaires : Kixie has been great all around. Good support, very advanced system. Deploying it was made easy by the staff at kixie.

Avantages :

The local presence feature kixie has is by far superior to any other competitors system. You dont have to buy all the area codes then switch between them. With Kixie, they have unlimited numbers and the system automatically switches between them. Also, the integration with Hubspot is phenomenal.

Inconvénients :

The system is very complex, and could benefit from being slightly more customizable.